Reviews of local pros in Carol Stream, Illinois

Gray's Mechanical was recommended to me via several Facebook users via the Carol Steam community page. And I can see why! I received a call early morning to schedule a same-day service as my heat had gone out. Eric was our service tech and he was awesome! He was very knowledgeable, communicated clearly, and never once gave me the feeling that he was trying to "sell me" as has been my experience with other companies. I TRULY appreciate this. He also made sure that he left with our furnace up-and-running and gave me his honest opinion on future steps. I will continue to use Gray's Mechanical for my future heating and cool needs as I was left very happy. Thank you so much, Eric and company!

Sergio was very polite and thorough. He fixed a critical issue that wasn’t even associated with my initial call.

Easy to deal with. Quick appointments. Their technician Mr. Arturo was there at the time we discussed. Worked with my wife(I was not there). And fixed our AC problems. He even recommended some good suggestions that we will be going for. Just an update, I want to add Mr. Alex who came and dealt with the sale of a new AC unit. And Mr. Andrew for the installation. Great product, work, and people. !

Beyond happy with the service and knowledge provided by my tech. Sergio did a amazing job fixing my heat while my pregnant wife and I needed it most. This guy was courteous, patient and answered every little question I had. 11/10 recommend

AC broke down a few days after a service check that stated everything was operating great. The service check also include a “filter change” that’s basically see-through mesh. Charged $300 to change a capacitor after paying over $125 for the service check.

Responded quickly to my emergency call and had Sergio out within hours. And due to the need of a new Heating unit, Paul came out shortly afterwards to provide the survey of my house for recommendations of the appropriate new unit. Everyone from Gray’s was very informative and professional. Anthony who installed my new heater unit in Winfield was very time efficient with the installation and answered all my questions. They got to me quickly and had everything repaired immediately! I would highly recommend!

Got to work with Anthony while he replaced the heater in my service bay, He respected my area and communicated the process with top notch professionalism.

Two weeks ago we called Gray’s Mechanical and replaced our furnace and AC. They did a fantastic job.

What I really enjoyed was they offered for us 1 year free maintenance and 10 yrs of warranty.

The customer service is exceptional. Very easy to talk to and gives reasonable price. Thank you so much Gray’s Mechanical. Good luck on your future business!!!

Anthony and his co worker were very friendly, mindful of our space and did not leave without checking everything and making sure it all worked. Very reliable and highly recommended

We had Gray’s come out to see why our AC unit wasn’t cooling correctly. They were able to come out right away, then figured out we had a small leak. We were given options by the tech that made me feel like I wasn’t being forced into a decision I didn’t want to make like I’ve felt from other companies. I wasn’t being talked into buying a whole new system, which was very important to me. Kirby was able to fix everything up that day and we had cold AC in under 3 hours. The office staff were easy to deal with. I also spoke to the owner, Dan, when he followed up with me and he was super friendly and professional.

I had my electric dryer vent cleaned out. Juan did a thorough job. He cleaned up after the job was done. He was very respectful and nice to work with. Thank you.

Very upfront and honest approach. Installers took their time to ensure the system was installed properly.

Installers were very detailed providing me guidance on how to operate the my new system.

Gray's Mechanical did an amazing job updating my system and even set up my new thermostat.
The installation process was seamless, and the technicians were extremely professional and polite throughout. They thoroughly cleaned the work area afterward and provided clear instructions on how to ensure the furnace runs smoothly.
From start to finish, working with Gray's Mechanical was an excellent experience.

Was having a problem with the heater igniting, Gio came out quickly and fixed the problem. He was very knowledgeable and had the problem diagnosed quickly. Would definitely recommend them.

Had a great experience with Gray’s Mechanical today. I had to reschedule several times, but it was never a hassle and they were always very accommodating. Sergio was very professional and friendly. I have used the company for several years now, and they have always been very dependable and efficient.

The team at Gray’s is so efficient and kind. The crew has great working relationships which makes moments where they need to talk between departments easy and effortless on the customers end. They had some issues with my thermostat but were so communicative and on top of it that it didn’t feel like an issue at all! Explanations throughout the process were clear and honest which made everyone on the team a pleasure to work with. Grateful for their team and the solid work they did for me!

I had gray’s mechanical out at my rental property in Bartlett IL and they did a great job installing our new system. They have a customer for life and I will recommend them to everyone!

Grays came in and did a great job. I appreciated the group’s effort to get the work done by a certain time and found Anthony’s willingness to answer questions and keep me informed throughout the process helpful!!

Technician was very courteous and knowledgeable. He explained the issue and worked on a solution right away. He did a good job of explaining the charges as well as how dust affected performance of the furnace

We were in desperate need of help. Our furnace had stopped working and the sub-freezing temps were expected to drop to zero. Panic was setting in. But, Gray was able to send their skilled technician, Sergio, who arrived almost two hours ahead of schedule. Sergio, diligently and expertly examined the furnace. Eventually, he diagnosed that a very dirty heat exchanger was causing poor airflow causing the system to shut down. He then spent a considerable amount of time in a very cramped space cleaning the suspect part. Eventually, he emerged, dirt smudged on his face with a bag filled with dirt. The system restarted and we are not in danger of suffering from hypothermia.

They were able to fit us in right away. Office called to alert me that the tech was on his way. Technician, Sergio, arrived on time, and was courteous and knowledgeable. He assessed the HVAC system, then patiently explained what needed to be done and provided a likely timeline. So far- very impressed!