Reviews of local pros in Carol Stream, Illinois

My husband and I had our yearly furnace maintenance done yesterday by Chappel's Heating & Cooling. We have been long-time customers of Chappel's Heating and Cooling and couldn't be happier with their service. We have had Sergio, one of their technicians, come to our home quite a few times now and he is exceptional. He is knowledgeable and extremely pleasant to do business with. He addresses every question and does so with a profound interest in what you are telling him. Like he actually cares about you and your problem. We only wish we could use Chappel and Sergio for ALL our service needs other than our furnace and air conditioner. Chappel's is a top notch company and we are truly happy customers. We would highly recommend them to anyone.

We just had Brad out from Chappel's Heating & Cooling to perform our winter service. He was very detailed and did a very good job. We have been using Chappel for over 15 years and have never come across another company with such honest, professional, and knowledgeable team members. They do great work and whoever you speak with on the phone, or encounter during a service call are always a pleasure to work with. An A++ company.

The service call was an inspection of the furnace and a repair to a return pipe. both were accomplished in one visit and with good results and friendly technicians. Brad took the time to explain the results of the inspection which was completed by Alex. I am very happy with the pricing and the work completed.

Our furnace shut down on Monday at 6PM. We called Chappel's after a search of reviews/companies. Brad was here by 7PM and informed us that our 28 year old furnace had a crack, showed us where it was and recommended a replacement, (which we appreciated, health and safety wise). Dwight was out the next day, Tuesday for a free estimate. Options were provided on Wednesday and we confirmed our choice on Thursday. Instal was completed on Friday. Speed and customer service is obviously high on their list. Absolute profession from start to finish. The furnace room was spotless upon completion. Never doubting anything about this major home repair is a comfort that they provide which truly made this painless. Thank you to Brad (superman), Dwight and Phil. Kudos also goes out to Libby and Sue in the office who treated us as though we were family with a genuine sense of caring and urgency.

They were awesome. Had my estimate and 5 days later they were installing an ac and furnace. Wonderful job and took time to explain certain things they were doing. I would highly recommend them. Great Company

Brad's recent service call for our commercial boiler.

This was our annual service call.

He answered all of my questions in GREAT detail, an I let him get to work. Brad went above and beyond.

100 % satisfied!!!

Happy New Year!

Chappel's replaced our nearly 30 year old furnace and AC unit and they did a fantastic job. The work was done quickly, done well and for a good price. Our new units look great and we're so glad we got it done. They have maintained our equipment for years and we've never had a cause to call anyone else. Highly recommended.

First time working with this company. I was very impressed with company from the first call I made about getting service on my HVAC system. Brad was the tech that came out and he was great. Took time to explain everything to me (I am a novice when it comes to dealing with HVAC issues). Repaired my furnace which was the problem and not my thermostat which I originally thought was the problem. He didn't try to sell me a new thermostat even though my thermostat was an older one but still worked. Very satisfied with all my interactions with everyone I dealt with at Chappel's especially Brad who made this repair and service call smooth and easy to handle. Thanks!

Chappel's was recommended to me by someone I know who uses them and was very satisfied. I said I wanted a company that is honest and I can trust. The service was excellent. Anthony arrived on time, and wore booties over his shoes and was very professional. He did a thorough and excellent job and I felt very comfortable with Anthony. He went over the work he did on my furnace cleaning and maintenance. I would highly recommend Chappel's AND Anthony.

I called Chappel's for service and was scheduled quickly. I asked for as soon as possible due to construction recently being completed in my home they set us for the next business day. When Brad and Anthony came they explained exactly what they would be doing regarding the cleaning of all vents, intakes and ducts. The two of them spent a great deal of time making sure all were clean and that we were satisfied. They were very professional and worked non-stop to complete the job. I will used them again without a doubt.

Brad and Alex were awesome. There was another fella that came on the first day to do the a/c. Dwight was the fella that did my estimate. EVERYONE was awesome. My unit is on the 3rd floor and not exactly easy and flexible space to work. Everything was great, works well and expect nothing but excellent care in the future. Thank you for your hard work and being so kind.

We called Chappel's to come out for a furnace clean and check. Our appointment was scheduled for our convenience by a friendly associate. On the day of our appointment, the technician Anthony, arrived on time, and was very polite as he got to work. Once he was done, he went through a detailed review of the comprehensive check that he performed. Anthony was knowledgeable and thorough. We opted to sign up for a Preventative Maintenance Agreement with Chappel's for our furnace and A/C unit future checks and services. We would definitely recommend Chappel's based on our experience.

Very Satisfied with the work from Chappel's Heating and Cooling and the overall experience.

My issues with 2nd floor comfort in summer months were more complex than just replacing equipment. I spent a lot of time looking for the right contractor that could address my specific situation.

Dwight took the time to understand my specific situation and root cause the issues. He then worked with me to put together a comprehensive solution. Dwight was very knowledgeable and patient and he took the time to answer all of my questions.

The work was done per the plan and the 2nd floor comfort issues are no more.

10/10 would recommend.

Highly recommend . Chappel has been servicing my furnace and air conditioning units for six years now. And I like that they send the same tech every time. Brad N. is very knowledgeable, understanding, professional, and explains my issue and best solution . I like that Chappel never tries to upsell me and I am very happy with the prices.

Everyone on the Chappel's team was wonderful to work with and we were very happy with the sales process and the system that was installed. The responsiveness of their customer service, even in severe weather conditions, has been outstanding.

We cannot recommend Chappel’s enough! Phil, Dwight, Anthony, Brad, etc. have all been to our home to help with various furnace issues and have always fixed the issue and left the space they were working in better condition than when they arrived. Most recently our furnace broke down for good - 24 hours before negative temperatures were expected. The Chappel’s team ordered our new furnace, gave us space heaters to get us through the night, and installed the furnace very next day (a project that takes an entire day of time). Chappel’s gets 5 stars for great communication, educating us on the issue and presenting us with multiple options, and the highest quality work.

I had Chappels Heating & Cooling come out and service and clean my HVAC system recently. The technician was kind and knowledgeable. The issue found with my unit was explained clearly as well as all the options for addressing the issue. They were able to fix it that day and I opted for the maintenance program as well, which is an incredible deal compared to what I have had in the past, and it saved me money on my repair that day as well. Thank you!!

My partner and I were very pleased with the assistance of Brad N, our service technician, when our furnace stopped working. The scheduling person on the phone was helpful and polite as well. Brad arrived within the stated time window and was able to quickly figure out the problem and explain it to us in a way that was simple to understand (despite very little background knowledge). He was able to get our furnace up and running the same day as well as do routine maintenance. Brad took a stressful situation and turned it into an easy one. Thanks again!

Phil did a great job identifying the problem and cleaning our boiler pump. This restored full heat to our home.

Very pleased with seasonal maintenance program as a first time client. Brad Norberg was very thorough in his work and gave helpful advice moving forward.

They were at my house in less than an hour, fixed everything beautifully and explained everything as they went. Brad was super kind and helpful. Well priced as well.