Reviews of local pros in Carol Stream, Illinois

I bought a new dishwasher that was improperly installed. Safi came out to take a look and immediately identified the problems. He had it fixed and working properly in about 30 minutes. His fee was very reasonable, and I would definitely use him again.

Had a very good experience with SS Heating Cooling and Appliance. Was able to get them out at my convenience. Safi explained what he would do, updated me on the issue that was found and what needed to be done then, and provided the cost before doing the work. He was respectful of my home, wearing booties. Left the work area tidy on the way out. Provided tips on keeping my older model but quality washer/dryer in good shape. Friendly and professional. I'll be sharing his info with my neighbors and reach out again if a need arises. Highly recommend.

The men was very kind and professional. It was a pleasure to hire him. He explained to me in detail what needed to be done to remove the dishwasher and install the new dishwasher. Will recommend his service to friends and family.

Very good service. He had to negotiate with the manufacturer for a warrantied part (that was part of a class action suit) but he handled it well and kept us informed. As soon as the part was available he came and installed it at the first opportunity. He was prompt with appointments, worked cleanly and was very courteous.

Highly recommend this company. Our 3rd floor was always too hot and our previous solution for that was a booster fan that sounded like a helicopter in our house when it was on. Chappel's came out and did a whole house evaluation to determine our problems and then offered up 4 options to help keep the 3rd floor cool.

We decided on installing a ductless system for the two rooms on the 3rd floor and couldn't be happier. The instillation was smooth and professional. As soon as they turned the system on we could see the difference. The 3rd floor went from inhabitable most of the summer to the most consistent temp in the whole house. As a bonus, they also helped re-secure our ductwork for the main AC and fix any issues they saw that previous companies did. We'll only be using Chappel's going forward.

Chappel's did an excellent job dealing with my older (1953) home. They upgraded my AC unit and blower system, making sure to give me the most cost efficient and energy efficient option for my home. They are meticulous, neat and timely.
Thank you Chappel's Team!

Have been using Chappel's Heating and Cooling Service for almost 10 years. The firm is reputable and reliable. Their prices are not the cheapest, but they are fair for the high quality and dependable service they provide. Chappels has installed our heating, humidity control, cooling, hot water, and water softener systems. We have have enjoyed excellent service from these major appliances and they have been maintained in very good condition. We have had no worries or issues with these important systems since Chappels took over maintenance of our heating and cooling.

Their team is knowledgeable, competent, and very good to us. We highly recommend Chappels Heating and Cooling if you are looking for a quality firm to maintain, replace, or repair your heating and cooling systems.

Dr. George and Linda Law - West Chicago, IL

Brad is amazing. He came to our house at 5:00 am on New Year's Day and got our heating working again. He explained step by step what he was doing and why our furnace had issues. The bill was also extremely reasonable. These guys will not rip you off. I've never been so impressed by any service folks before. Thank you Brad!!!!

They snapped a pvc pipe while installing. Once I finally realized the snapped pipe, they proceeded to say I snapped it and they refused to fix it. Owner gave a bunch of attitude and is a jerk to customers. Highly advise to stay away from this company

*Edit - I was informed that it would cost me $100 to send a technician. The next morning, the technician called me and accused me of lying, claiming the snap was recent, which is absolutely not true. Despite my politeness, the technician continued to be rude and proceeded to call me a liar then hang up on me. The reason it took two years to report this issue is because the glue that had been used to hide the snap finally wore away.

we're very happy with our new tankless water heater. the lower cost option without the recirc loop works great. we get hot water very quickly. no more luke warm showers. wish i'd done it years ago. the installation does take all day. well worth it.

Brad and Alex serviced and cleaned our boiler and bled and adjusted our radiators. Along the way they answered our questions and also helped us understand how our heating system works. First time using this company. We highly recommend.

We were in the market for a Mitsubishi mini split heating and air conditioning unit for our sun room. Three installers are listed on the Mitsubishi web site, We contacted all three. We chose Chappel. Sue put us in touch with their resident expert, Dwight. He is the most knowledgeable and professional. The install was thoughtful and tailor-made for our home. All lines are inside - nothing but the unit is outside. This approach was labor intensive for them, but not intrusive to us. The installer, Phil, who happens to be the owner worked in a pleasant and timely manner and left our home spotless. He even vacuumed our basement! His helper, Brad was polite, respectful and worked, worked, worked. We are so pleased with the new addition to our sun room, we're toasty warm. To top it all off, Dwight brought us a lovely bouquet of flowers! Do yourselves a favor and add Chappel to your list of trusted service professionals.

Just had winter service, Brad is the best!

For many years, Chappel's has been our heating and a/c company. They have done regular maintenance, and Phil has also come more than once to help us with an untimely problem. This week, with an excessive heat watch looming, our old air conditioner final said, “No more.” Dwight, Brad and the staff at Chappel’s worked a few little miracles to get us cooling with a new air conditioner even faced with some unforeseen obstacles. Chappel's Heating and Cooling has always provided us with professional, trustworthy service, and I highly recommend them.

Strongly recommend Chappel's and Service Technician Brad Norberg in particular. I have been using Chappel's for seasonal preventative maintenance for a while now with excellent results. On a recent call, Brad discovered a gas leak resulting from the work of a previous plumbing contractor. Brad repaired numerous gas line connections where the previous contractor was unable to identify the leak and he explained his actions every step of the way. Thanks Brad!!

I started using Chappel's Heating & Cooling in January, 2024 for annual Heating & Air Conditioning service and maintenance. The technician who performed a furnace checkup was prompt, polite, and knowledgeable. I will continue using this company - Highly Recommended.

Chappel's did a wonderful job installing a new AC unit at my place last week. Phil did a meticulous job with the installation. Both Dwight and Phil were very professional and knowledgeable and patiently addressed my questions. I highly recommend Chappel's Heating & Cooling.

I can't recommend this company enough. Not usually a review guy, but they left a little index card with instructions on how to leave a review so I figured I owe it to them after what I received.

Brad was my technician and he was on time (they said he'd get here between 3:00-5:00 and he arrived at 4:25) and incredibly friendly. I'm sort of a DIY guy, so I essentially asked questions the entire time and he didn't mind at all. He figured out the problem with the AC in less than 20 minutes and it was fixed, but an old part in the unit was making a lot of noise. He gave me three options 1) leave it alone, let it be noisy (I like that he didn't push me to get something) 2) install a decent part that might make a bit of noise or 3) install a nice part that costs a bit more but is silent. I went with the silent option, expecting him to need to schedule a follow up. He had it in his truck and it was installed in 30 minutes. He was done in less than an hour, and the AC works perfectly.

The price was comparable to other providers, but the quality of work and service were second to none. Great job, Brad!

I came home at 3:30 pm on New Year's eve and my house was 66 degrees and blowing cold air from the vents. I called Chappel's immediately because I have used their services in the past with excellent results. Brad called me back within 10 minutes and said he could come right over. Long story short, Brad diagnosed the problem (igniter) and had the part on his truck. My problem was solved and Brad was on his way home by 5:00 pm. Phil and Brad are great guys and provide a trustworthy and invaluable service to the community. A+++ Thank you!!

We recently had Chappel's service our A/C. Brad was detailed with all his explanations on what needed to be repaired. Our unit was overdue for service and he got the unit back into proper working order. We ended up signing up for the annual maintenance plan because it made so much sense financially at time of billing. Thanks for everything.

For 20 years, Chappel's has been our go-to heating and A/C company. They helped us get a few more years out of the original 1983 furnace and too-small air conditioner so that we could save and prepare for their replacement. Brad comes out every Spring and Fall to check our A/C and furnace, and is always pleasant and efficient. Thanks, Phil, Sue, Libby, and Brad....you're the best!

Our family has returned to Chappels Heating and Cooling after several years using the company that installed the HVAC systems in our new home. We could not be happier. Brad has done a great job of servicing our heating and cooling units and teaching us what we need to know without trying to sell us products or services that we don't need. Highly recommend.