Reviews of local pros in Caseyville, Illinois

oh my gosh! Ben Riley was amazingly helpful and knowledgeable! I haven't had any work done yet but from the customer service alone, I can tell that I won't be disappointed. I already highly recommend Helitech and would advise you to ask for Ben!

Alejandro, Olivia, and Jaden were very accommodating with everything throughout the whole construction project. They kept us up to date daily on the process and answered any questions along the way. They were very professional and polite. Would highly recommend for foundation repairs!

Jon Courtney was great, fully transparent with everything. Explained everything simply enough my 90 year old grandmother understood what was needed.

We scheduled the service with originally a month or so lead time. Just weeks later we were moved up on the schedule.

Foreman Cody Reynolds and crew arrived everyday for on time and worked quickly. He was detailed as to what would be done each day and what would be left.

Once the project was done he and his crew left the house and work area spotless. Which wasn’t expected as there was a lot of sand and dirt being moved around.

The guys from Helitech (Shawn Hill, Rashaan, and Melvin) all did a wonderful job! Not only was their work on the wall crack and the new sump pump professionally done, but it was clean and looked good, too. They were very respectful of my property and friendly. Since I'd recently had surgery, it wasn't possible for me to go downstairs to see the work so they took photos on their phones and showed me how it came out. Very impressed! I don't anticipate needing their services again, but if I did for a new property, I would definitely use them again. Thanks guys!!

Damage to my yard and this company trespassed on my property not once but TWO TIMES. Only reason I didn't get legal representation against this company is because it would have cost more dollars than what it's worth.

This company trespassed on my property the first time without a contract/consent and did work. Sad part is the second time Helitech trespassed on my property I told them they have no consent to be on my property without notice/info and two guys were sent out the same day(by Dave) and worked on my property again. A little due diligence goes a long way. Superintendent (Dave Cote) and Helitech were incompetent in their actions. I have email trail/video evidence.

***This is only in response to Owner's Comments***

The email provided goes to a secretary and the whole process starts over again. It took multiple times of communication from my end and 8 days to hear back from management. Customer Service Manager (Todd Gray) answered no questions or concerns and followed an email script to keep it in a legal manner to not incriminate the company. Their "thorough review" was internal and lacking truth of what happened. Many questions/concerns never answered.

We always have great service with Helitech. They are professional and do quality work. our tech Kevin Williams was very thorough and Reviewed daily what he was going to do and what he did. He was respectful of the property and easy to work with.

We had Kevin Strange come out to inspect some foundation concerns that the buyers of our home asked us to address before closing. From the moment he arrived, Kevin was incredibly knowledgeable, honest, personable, and easy to work with. He took the time to look at each concern in detail and explained everything in a way that was clear and easy to understand.

What stood out most was his integrity. Instead of trying to sell us on expensive repairs, Kevin was completely upfront and told us he couldn’t even provide a quote—because there was nothing that actually needed fixing. The issues were purely cosmetic and could be handled with simple DIY or basic handyman work. That level of honesty is rare, and we appreciated it more than he knows.

We couldn’t be happier with our experience. Kevin, if you’re reading this… you’re officially invited to Christmas at our house this year! 🎄

Highly recommend!

I closed on my house at the end of January this year only to walk in the basement that day and find the carpet soaked from melting snow outside. The basement has flooded at least 5 times now and I’ve pulled well over 70 gallons of water to date . I’ve tried reaching out to the company that installed the sump pumps, but there was a ton of blame shifting so I decided to schedule an appointment with Helitech. Graig Peterson came out and spent the time to go through possible weak spots, giving advice on how to improve as well as looking at my problem area and coming up with a plan to fix it for me. I was so impressed by Graig’s knowledge and empathy with my situation and really felt that he listened to me. I am scheduling service now to be done this summer and can’t wait to get started on refinishing my basement! On top of great, personable experience, Helitech even offers financing, which is a huge plus for me. I look forward to working with your team of experts when I have my service scheduled.

Grant was honest and transparent though the initi estimate process. I appreciate how he was up front and didn’t try and sell me something I didn’t need or a half solution. I recommend having Grant take a look at your needs

Kodi contacted me before he arrived to let me know when I should expect him. He was super professional and polite when he introduced himself. He explained the Poly jacking process to me. What he described was exactly as Randy estimated. When the work was complete, Kodi took time to do a recap and collected payment. I’d say the work was performed exactly as expected. We are pleased with the work and Kodi made our job a very positive experience.

Great experience with company from assessment and estimate with Nick to basement repairs with Hunter and Charles. Team was able to repair my buckling basement wall in one day with the support strapping. And they were very careful during install to minimize creating any mess or debris, very clean. Overall, I’m pleased with the service and product offered by Helitech.

Graig Peterson with Helitech was fantastic to work with. He came out to give us an estimate for waterproofing our basement and was extremely professional, knowledgeable, and thorough. Graig took the time to explain the issues we’re facing, walked us through the proposed solutions, and answered all of our questions without any pressure. We really appreciated his honesty and attention to detail. Highly recommend Graig and Helitech to anyone needing basement waterproofing or foundation solutions.

Graig Peterson was our expert that came out to take measurements and examine the work we need done. He was very respectful of our property and our time. He gave us multiple solutions to our issues leaving us very confident in the company's ability to do the work.

Ask for Jordan. He is very knowledgeable, informative, and polite. We did not feel any pressure to buy, which we really appreciate. We chose to get a free estimate from them, along with other companies, and Helitech’s price was comparable with other companies. We’ve used Jordan & Helitech on two different properties and are very satisfied. This comment is, of course, more towards the beginning of the process, we’ll see how it goes in 20 years!

Helitech is a great company to work with. They explained everything they were going to do and why they were doing it. The crew that did the work Alejandro, Jencen and Olivia new exactly what they were doing and they worked together to make sure everything was being done correctly. They also were very friendly and polite. Thank you Jon for working with me on the proposal. Thank you to Scott for overseeing my project. 5 star company 👍

Joe Eberle & his trusty sidekick Matt came out to my home because I had been seeing what I thought were signs of settling. House Doctor Google had me in all sorts of a tizzy. Joe & Matt assessed my property thoroughly both around the exterior foundation as well as inside the basement. Their laser leveling tool was pretty convincing when they told me that the house is not, in fact, sinking.

I was relieved to say the least. In working with the professionals at Helitech, I found quality knowledge & truthfulness. Even though there was no need for their help, they still found a way to help by assuaging my fears. I cannot speak highly enough of both the gentlemen who assessed my house's needs. If the initial interaction is indicative of future working relationships, which I hope it is, Helitech seems a good company for foundation needs.

Dave Palmer was assigned to my service request involving a water leak in the PVC pipe that is located inside the sump pump metal cavity. He took the time to patiently explain the source of the water (ground water), and the purpose of the hole in the PVC pipe (to avoid water from freezing). He further showed me how to remove the grate that drains rainwater into the sump pump, and gave me great tips on how to maintain it and keep it free from leaves and debris. Dave also came into my basement to assess an active crack in the basement wall and offered recommendations on sealing it. He also installed a second nail to the plastic cover on the drain line outlet to secure it in place. Lastly, Dave showed me how to use a power drill. What was a service call for one thing ended up being a comprehensive and very helpful service visit that took care of five issues that I was concerned with. I recommend Dave and Helitech without reservation for any basement waterproofing needs you may have. Since installing my sump pump and drain line in 2024, Helitech has always been responsive on any questions or concerns I have had. Their work is guaranteed by a warranty, so no surprise out-of-pocket costs are involved. I'm very happy with the services I received from Dave. He uses his extensive industry knowledge and experience to deliver high quality service and solutions to his customers.

Helitech has been great ! I feel that I have been well informed by both the home care specialist Jordan and technician Melvin. they have answered all my questions and gave me peace of mind that my home is in good shape and not as bad as I thought . I’m confident that Helitech will get my project done right .

Jordan Peetz with Helitech is very helpful and knowledgeable. He was very professional and was able to determine the reasons for the issues I am experiencing. I highly recommend Jordan Peetz and Helitech. I am a repeat Helitech customer. You will be in good hands with Jordan and Helitech!

Kevin Williams from Helitech Metro Corporate performed excellent service for our home in Glen Carbon, Illinois. We had a crack repaired using the Carbon Fiber System. It is a comfort knowing our foundation has been repaired and has a 20 year warranty. Thank you for such an impressive product and experience.

Helitech delivered an exceptional experience, and Dave Palmer is the reason this was a true five-star project. From the first conversation, Dave established trust. He was honest, transparent, and never oversold anything. Every recommendation he made was clearly explained, practical, and rooted in what was genuinely best for our home—not just what was easiest or most profitable.
Dave did a great job managing expectations, communicating timelines, and making sure every detail was handled correctly. He followed through on everything he said, and that consistency built real confidence throughout the process. In an industry where trust matters, Dave stands out as someone you can rely on.
The workmanship reflected the same level of professionalism he brought to the table. The crew was efficient, respectful, and detail-oriented, and the entire project was handled with care.
If you’re considering Helitech, ask for Dave Palmer. He earns your trust, does exactly what he says he will do, and makes sure the job is done right the first time.