Contractor reviews in Chicago, Illinois

I had a frustrating encounter with your team, which only worsened when multiple technicians showed up to diagnose an issue. The real letdown was the receptionist, who took my calls but consistently failed to follow up or provide any updates. When I asked to speak to someone in charge, I was left hanging. Your scheduling process is clearly flawed, and it's clear that no one takes responsibility for communication.

Storm door installation had some minor flaws - cracks in the seal, to be exact. The installer was pleasant enough. Considering the cost involved, I expect better quality work and fewer issues. Defects like these shouldn't occur with a new installation.

Cathy falls short in providing adequate customer service and interacting with clients. The experience can be frustratingly slow, with lengthy breaks during visits that seem to prioritize idle chit-chat over meeting the initial purpose of the appointment. Despite her lengthy tenure at the company, Cathy appears disorganized and unprepared, leaving customers feeling lost and underwhelmed.