Floor Refinishing reviews in Chicago, Illinois

We are very happy with the work Jonathan did in our bathroom. He was on time, professional and courteous. Our shower looks beautiful. We will be calling Sir Grout for all our hard surface cleaning needs.

Andrew from Sir Grout just completed another outstanding job at our home today. The workmanship and care that their technicians bring to the job is always the best. And, their ability to do such intricate work and keep the area surrounding perfectly clean is amazing. They have been to our home for three projects and each one is always done to perfection. Ann Pozdol in the office there is always helpful and exact in all the information she provides during the estimating and scheduling process. We would recommend Sir Grout 100%.

Sir Grout did not complete our project to our satisfaction. While the crew did a nice job with the cleaning, sealing, and caulking of our granite counters, as well as the grout on our kitchen, bathroom, and shower floors, the work on the bathroom vanity was incomplete. They removed some blemishes, but not all of them, and I do not believe a seal or finish was ever applied to the surface.

Our dissatisfaction was compounded when we discovered that the crew had tripped a circuit breaker in the bathroom and failed to inform us. This suggests they stopped working when their outlet lost power, leaving the job unfinished. I contacted the project manager twice regarding this matter; the first time, he requested pictures, and the second time, he ignored my message completely.

Given the incomplete work and lack of communication, I would not use Sir Grout in the future.

Tim is very good and did the great job! Ann provided very good email communication and we had smoothly process this project!

Jose did an amazing job cleaning and sealing my stone shower. It looks brand new!! Couldn’t ask for better service or professionalism, I would hire this company again in a heartbeat.

Juan did a great job. He was very professional, but also friendly. My bathrooms look great! Reasonably priced.

Liked the use of face time to show problems with my caulk - and shower sweep too. The whole process was quick and efficient from start to finish, The person that came in to do the job Felix did a great job and he was very nice. Not only did we have him Redo the cock around the tub and replace the shower sweep, We also had him clean up and reseal the marble Tile in as well throughout the whole shower area. Everything looks great and I’m sure it’ll will last for quite a while. My Bldg. engineer recommended Sir grout to me and I would highly recommend them to anyone else

We needed some serious cleaning and grout repair for our stone tile bathroom. Ann was extremely helpful in explaining the process used and provide an estimate. Jonathan Cartagena did the work. He was timely, respectful, and kind. His work was meticulous. He did an excellent job on our shower. It looks almost new! He also cleaned up after the work was done. I'm very pleased with Jonathan's workmanship ans highly recommend him.

I needed a guest bathroom bathtub tile refreshed. There was mold starting to form on certain seams and the grout near the shower head was much darker than near the back of the tub. I wasn't sure it could be restored and was contemplating tearing out the old tile and putting in new. Sir Grout completely restored the tile grout and seals to their original look. This tub must be 50 years old and it looks like new. Highly recommend!

Sir Grout arrived on time as scheduled. Jasmin’s work was expertly done to perfection. Clean up was great. I highly recommend!

I had work done in my shower. With in two weeks I noticed a new leak on the glass part of my shower. The company did work on this area. I called them and they had me submit a photo to an email they provided. No response.
The company gives a year guarantee but does not stand by it.

I read owner's reply and contacted him. He said his receptionist only worked there for 4 weeks, so she was confused and mistakenly admitted they have many contractors. What a great business management.

Here is a more update. I added a photo of machine they brought to my home as a "2nd" comeback service. Look at the wheels they tried to roll on my clean carpet....Please protect your home yourself. This is my first review on Google to protect other customers from this company.
BE CAREFUL with Sir Grout!

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I had tile cleaning and color seal service. Since they only have one guy directly works for the head quarter in Illinois, contractor came to my home **(They have many contractors. Only one branch with one guy is from Sir Grout). By the way, estimator said it would take 7-8 hours to finish my job, but he left in 3 hours. He didn't even bring either a tile cleaning machine or color sealer. So he went to Home depot to get more materials and brought the sandwich to my home (45 minutes). I just let him go, and called head quarter and told them I did not satisfy with the contractor's work. Head quarter rescheduled my appointment a week later. Only one guy directly works under Sir Grout came. He brought the tile cleaning machine for "Commercial use". Machine was very dirty, I even lifted the machine with him to not contact with my carpet AT ALL. Anyway, he cleaned my tile with the commercial using machine and just wiped my tiles with rags. He said he forgot to bring the shop vacuum... after dried, he just sprayed some tile protector and wiped it again with another rag which means "Buff" and "Tile Protection" for Sir Grout. Their estimate's description is really not far from the scam. I have no idea where these good reviews come from on Yelp, Google and their website. I suspect probably they've hired few guys to make up the reviews. And the technician's shoe covers were even DIRTY!!

Great communication, hardworking staff great attention to detail. We had some concerns that were addressed quickly and to our satisfaction. Very positive experience

Tim did an amazing job. Our floor looks new again! He obviously enjoys his work. Highly recommend Sir Grout!

From the initial quote through the completion of the work, the Sir Grout team was responsive, friendly, good with communication, and thoroughly professional. I highly recommend them!

Thank you so much. Great job. Jasmin did excellent work . Everything was on time and very clean. Jasmin is the best, very kind, polite, and friendly. I highly recommend him.

I contacted Sir Grout for a virtual estimate. It was quick and easy and within minutes my sales rep Ann had a quote to me after answering all my questions. I quickly accepted and the office was able to schedule me for service a few days later.

Felix, Andrew and Jose showed up on time and went right to work. They walked me through what work was going to be done and finished it ahead of schedule!

In about 4 hours, they had taken care of a shower, a bathtub, two bathroom floors and a slate hallway and entryway. Everything came out spectacular.

Felix, Andrew and Jose were very neat, professional, courteous and friendly. My first experience with Sir Grout couldn't have gone better.

Thank you for a seamless process with fantastic results! I highly recommend Sir Grout!

Shower grout yellowed naturally over the years and Sir Grout made the shower look great.

Jose did a great job on our shower, kitchen and powder room!! He was very knowledgeable, hardworking and explained everything to me. I would highly recommend Jose and Sir Grout!!

Great experience! It was easy to get a quote and schedule. Jose was awesome day-of. The service itself made a huge difference in brightening my kitchen and making it feel less dated. Very pleased.

Man was I impressed, our shower is now clean as a whistle and all the grout lines are perfect and uniform. No more mildew stains and all the grout lines match! Thanks to our Technician Jose, showed up right at 8 AM and got to work, he was great respectful and neat, he got the job done at noon.