Home Services reviews in Chicago, Illinois

Poor services, lack of communication and customer service! I would not recommend this company to others. I experienced issues with their fall services and contacted the owner several times to express my concerns. After two months and several unanswered calls, I finally spoke with William. I explained the poor lawn care leaf service I witnessed and we agreed upon a fair cost.

At this point, I was disappointed with their services but confident that moving forward they would improve. Therefore, I contacted the company to request a lawn care service quote for an additional property and received no follow-up phone call or email. After several attempts I spoke with William and was then informed that they were disappointed with the dollar amount we agreed upon due to their poor services. With that being said, I cancelled my services and will not be using this company again! I do not work with business owners that provide below par services with poor communication.

Where to begin. We had hired this company once, and they did a decent job cleaning up our yard prior to the fall. We hired them again, and they removed a bunch of items my wife explicitly requested be left in place. We contacted Craig, the owner, multiple times, attempting to resolve the issue, and he constantly dodged our calls. Finally, absolutely fed up with his inability to respond to our concerns, I called and left a message saying we would refuse to pay our invoice because the services were not rendered as discussed. I continue to get invoices mailed to me, as though nothing happened, with no attempt to communicate with us. I left another message expressing our disappointment, and still no one responded, and the invoices continue. Absolute garbage company, run without any consideration for customer satisfaction. Avoid like the plague.

We have had Williams Landscaping do work at our house for at least 20 years. The quality is always exceptional!! Craig, the owner has often stopped by when work is being performed to make sure that we are pleased. I’m very detail oriented regarding our landscaping and Williams consistently comes through!!

I’m kinda soured that Williams decided it was ok to place a lawn ad on the newly landscaped corner of Lawrence and the expressway. The work was done by Eagle Scouts as a community service. True Williams assisted, but I just thought it was pretty tacky. Also, no lawn ads on city parkway space. City Ordinance violation. Stay classy Williams.

Should have trusted the Google reviews. Did an amazing job on a cleanup for me and a few mowings, then got inconsistent, showed up at random times to mow, did a fall cleanup I specifically excluded from my contract and damaged plants in the process. I signed a snow removal contract and they never showed. Then doesn't answer emails about what is going on.
Stay away.

Thanks so much to Williams Landscaping for coming out and trimming back the forest that was growing in our parking lot. We had called several other services and never got a call back. It’s like the building got a haircut and a shave today.

It's as though Craig, the owner, has multiple personalities as you deal with him and from the posted reviews. He'll answer your call and finds an excuse to hang up. He says he'll call back and never does. I was asked whether I wanted a Fall cleanup to which I said no and I happened to be running errands, returned to find they did show up and ruined a number of items. I was upset and I was also charged for services a few weeks prior that I never ever requested. The worst in Customer Service ever and the company along with Craig should be investigated and questioned about how they engage with their clients. I've never ever dealt with CS like this before. If you don't like engaging with your clients, hire someone who will or get out of this business. You really have nerve, Craig.

I've been working with Williams Landscaping for years and wanted to write a review.

Craig and his team (who are amazing) have worked on my property for 6 years. They always get their services completed on time weekly with no issue. I've used their team for landscaping (design) as well. The recommendations made my yard more beautiful than I could've imagined. Trust the process.

I will say that they are sometimes hard to get a hold of. It's true, but honestly, that doesn't change my review.

You guys suck!

Nope.👎👎

Management is apparently content with ruining people’s lives if they don’t work excessive hours.

Amazing architect build firm... Doug is very personable

Amazing landscape architects! Their vast experience shows through their stunning designs. Very professional group and such a pleasure to work with!

Well I’m very impressed. I live in the city and was doubtful that my small backyard would be my escape from the hustle and bustle of Chicago. The team worked well together to complete my vision! Highly recommend!

Hoer Schaudt landscaping Achitecture, a team of highly talented and passionate professionals. True artistry is reflected in their design work. I highly recommend them.

I highly recommend Hoerr Schaudt for any of your personal or professional landscape architecture needs. The design team is professional, creative, easy to work with and they will go above and beyond your expectations.

Hoerr Schaudt Landscaping is the epitome of beauty, design and function. The quality of their design work speaks for itself. Top-notch quality from experienced designers equates to amazing results! Bar none, the best!

Across the board, Hoerr Shaudt does absolutely incredible work and produces some of the most jaw-dropping and incredible roof decks in Chicago. The principals are some of the most professional, good intentioned business people I've had the pleasure of interacting with.

Just what I was looking for. Grade A soil ! Literally called and looked everywhere but this place had pallets of Fox farm and Happy frog. Only soil I'll ever buy, very good results with these brands way better than miracle grow, yuck ! Highly recommended and definitely coming back for my soil needs !

Yes the prices are higher the the big box stores, but the quality and selection is so much better! I bought a bird of paradise 6yrs ago still doing great and a fig tree 1yr ago still doing great. A few little plants here and there still still ok.... If you are looking for the “I can find it anywhere”, shop elsewhere.

The first time I stopped in, I was definitely a little overwhelmed and unsure of what to get, they have such a huge selection. Jesus, was extremely friendly and accomodating from the moment we walked in. He was able to give us a tour of the property and showed us a variety of different options and pots that could work within our space. Because of his guidance, we've been able to not only grow our lovely home garden, but also develop a newfound hobby of plants and gardening. They are also maintaining healthy Covid-19 precautions, so I felt safe shopping there.

The various indoor and outdoor designs are always beautiful and make for excellent pictures. I look forward to their winter layouts! I now make it a point to visit City Escape at least once a month to check out their latest inventory, and sales. Their entire staff is always welcoming and extremely knowledgeable of their products. I would definitely recommend it, although it is a little pricy it's definitely worth checking out, even if it's just for a nice relaxing walk!