Home Services reviews in Chicago, Illinois

Great selection of great quality plants at affordable prices. Love adding to my plant collection from here!

AMAZING!! Beautiful, high quality plants and accessories. Not to be missed!

What a great experience I had! Staff was so helpful and plants look amazing! If your looking for plants you have found the place.

Agree with the other 1-star reviews. The plants are expensive and none of ours survived the relatively mild winter in protected, winter-rated planters. A Japanese maple and pencil holly. Both are dead after almost exactly a year. From now on, I'll buy from a big box store for a fraction of the price who guarantee their plants.

Shocking large inventory and plenty of quality gardening tools and supplies. Kind of shocked where it's located but it was great and easy to provide supplies for my art installation

Nice selection of plants and related goods, but very expensive. About 50% higher prices than I'm used to.

I only wish I would have believed the one star reviews, but I was fooled by the smoke and mirrors of the brick and mortar location. You have been warned. Dead and/or severely shocked plants on arrival was just the tip of the drama to little or no communication or comments to our concerns including from the owner (Connie Rivera)afterwards. Found her via a short AI search on LinkedIn. They should be very embarrassed. Laura (operations specialist) shares little to no knowledge about plants, planting and landscaping in general. Zero pride with this operation.

Really cool and interesting planters and decor in addition to amazing plants. We purchased a 15’ maple and are extremely happy with the tree and the delivery and installation. Love this place!

Oh wow! This place is a hidden garden gem. I had never heard of this garden center and just happen to be walking by. The plants are amazing, healthy and mature. Plant accessories are plentiful and the prices are amazing. I will be visiting them regularly. Thank you!

What a hidden gem in the city!
I went in admiring all of beautiful options available. I was so thankful for Liz who had approached me and shared her knowledge of perennial esthetics that would pair well with my landscape bed in the yard we have been working on this month. I can't wait to put it all together against my boxwood/patio wall. If you haven't yet, go! I'll be back!

Love this place! It’s huge and has such a greats selection of plants/flowers of all types -both for indoors and outdoors. The staff was friendly and helpful. Each of the flowers is about $1 more than any of the hardware stores but it’e well worth it because the flowers are in much better shape from being so well taken care of.

The assortment of indoor plants is large with plenty of pots in every size and color. Outside you'll find blooming flower plants in all colors. Prices are slightly higher compared to big box stores but worth it if you either have a large space to fill or would like a container garden.

Absolutely horrible. They broke my fence and the city one. Disaster. It seems they have some deal with the city to mow empty lots, but they do it breaking everything. Watch out with these ones!

Its a great place to visit and shop. They have such a great selection of indoor and outdoor plants including any plant accessories. Pricing can be a give or take. I usually take advantage of the sales they have. I recommend signing up for updates and coupons.

Planting season already? City Escale Garden Center has necessary soil, fertilizer, rocks and mulch to make your yard sing. Stopped in to make a fun terrarium or potting kit for the kids. The selection of indoor and outdoor plants are second to none. Want a Celtic Cross, Gargoyle or Stone Slab, find it here. Located a few minutes west of Garfield Park, the greenhouse os home to many indoor mature growth equating to high end prices. The staff is very knowledgeable and friendly.

Bought four plants with them over 2 year span for more than a thousand dollars, all of them had problems or died. The owner is rude (nice way to put it) and has a "blame the customer" approach.

We first bought an aubrey ficus which was diseased with spider mites from day 1. We ended up visiting their store multiple times to try and cure the plant, each time being sold a new solution for dozens of dollars with assurances it would cure it. Ultimately nothing worked and we spend almost $400 for the tree and $200 on products to cure it.

We also bought a pink drift role, a maple tree, and an alocasia plant from them. When purchasing we were given care instructions from the the store associate. B Both the maple tree and alocasia died shortly thereafter. When we revisited the store and inquired about what could have gone wrong, we were given a completely new set of instructions and told the old sales associate who helped us was misinformed. The store didn't offer an exchange, a refund, or anything to remedy the situation. They just said they offer no guarantees once the plant leaves their store.

We've spent enough time in the store that most of the staff knows us by now. The staff is not well trained, give conflicting and inconsistent advice, and mostly make stuff up as they go. They are all afraid of the owner and agree the ownership/management sucks but are afraid to speak up.

Firstly, this place has so many amazing pots, which I absolutely love. The space itself is gorgeous. But I've heard things about this place and their lack of customer service and let me tell you--it is true. I paid over $180 for a vintage pot and tray and within one month it has started to disintegrate. I have many plants in my home and this is a first. The side of the pot is literally soft to the touch and wet from watering and it's crumbling to the ground. I anticipate that within a few months it will completely fall apart. I understand the complications of selling vintage pieces--it's not like they manufactured these pots themselves. But as a basic customer service policy you would make an exception. This company is very aggressive about their return policy in all the respects.It feels like they're cash poor and doing everything they can to hold onto every penny they make. Not a good sign. And paying $180 for a pot that doesn't function one month later is crazy. I feel like I'd rather buy off of Etsy than come here in the future. Save yourself a headache when things go wrong.

Don't waste your money and energy in this store.
I am very disappointed and dissatisfied with their service, untrained staff and diseased plants. The owner is unprofessional, rude and clearly not capable of running the business or just not losing the loyal customers.
We have been shopping there for almost 2 years and have spent so much time and money in that store that most of the staff.

Here are a few examples of major issues that we have faced:
- Diseased Aubrey Ficus with spider mites: I was back in days as soon as I noticed it, they sold me sprays, oils, solutions. Each staff had a different opinion) and eventually they told me to put it in the dumpster!
- Maple tree, Drift rose tree, Alocasia: They gave me an hour pitch about which trees will be a good candidate for my garden, how to protect and winterize them. We followed the guidance, I even showed them pictures of how they are situated and covered, took the Alocasia bulb to the store and they confirmed and convinced us that these are good to go and will last.
None of them made it back this summer.

When we were back to the store a few days ago, I asked them what would you do for us for the inconvenience and literally the answer was Nothing, the don't offer gauntness when the plant leaves the store, one person blamed one of the staff (who doesn't work there anymore).
The owner didn't even bother to apologies!

A plant heaven in Chicago! Made my first trip to City Escape last weekend but it won’t be my last. I had questions about two of my plants that are deteriorating and the team at City Escape were very helpful in assessing the potential problems and recommending items to assist with drainage. The space is beautiful and houses some of the most beautiful plants, planters, and decor I’ve found in Chicago. A great find and they made me a lifelong customer after just one visit.

Beautiful place. The scenery is gorgeous. It’s a diamond. If only the city would put more money into making the rest of the neighborhood look as beautiful and expensive as this place. Did I mention it was pricey? They have some pretty good deals, but their rare plants are priced astronomically high. I mean, they’re rare, I get it. But I don’t think anybody is willing to spend as much as they’re asking.

The staff are so adorable and extremely friendly! Very relatable and welcoming. If you want something cheaper, they will help you pick a plant that is in your budget. They were such beautiful people! City Escape is very lucky to have those two!

They have a TON of amazing plants! They have beautiful RARE plants as well! They also have Variegated Kumquat Trees!!!?!? Astonishing!

Great location, large variety of tropical plants, pots, and garden decor. Overall great place to stop for garden stuff or just looking around.