House Cleaning reviews in Chicago, Illinois

DO NOT USE! They Canceled on me day of and offered no help it getting some one on site. I had family arriving the next day and they would offer zero support or even try to remedy the issue.

Service was fine. But, the cleaning lady broke our vacuum cleaner and when reached to company they responded saying it because of wear and tear sorry! Not a pleasant experience.

This is a great company. I am so happy I found them and my preferred cleaner Briana. I’m picky and she is amazing.

We have been so pleased with MyClean! They are super flexible and our cleaners, Cachet and Andrew, do a fantastic job every time.

Today, June 26, two ladies came to clean a unit, at the time they were ready to leave, they came down to throw 2 boxes and asked me where the recycle dumpsters were. I explained, open the door for them and asked them to FLATTEN the two boxes, because that is a rule in the building. They came to front door in seconds and asked them if they destroyed the boxes. Their answer was YES, but they did not. They could ask me to do it for them, but instead they did lie.

First experience with MyClean. The maid was on time and the clean was thorough. It was all I could have asked for out of a maid service. Scheduling was easy and I would recommend this service.

Terrible. $100+ dollars for my cleaner to not scrub down the bathroom, clean the bedroom, or dust the apartment with guests visiting the next day. Better yet, I was given the run around when asking for a refund and had to waste even more of my time convincing them that I wasn't going to pay for services not provided - even after all that I was only given a partial refund. I'll find someone else next time!

We love MyClean. It delivers a LOT for the money and does it really quickly. We also feel good about using a service that is insured & bonded and also treats their employees well.

Pathetic cleaning and bad attitude!!! Last moment cancellation !! Not trustworthy!!
Unprofessional and horrible in doing their job. After Covid they don’t have many cleaners now. Very careless and bad attitude they broke my coffee maker by dropping it on the floor. Myclean even decline to address it and refund it.
They will not even do the cleaning that mentioned in the basic checklist. Before Covid they were still fine.

We used MyClean on our rental and they were terrific.She was Incredibly thorough, professional and punctual. The whole process was easy and simple to book. We've used a bunch of cleaners and we're impressed by these guys.

Have used this service for months and asked to stick with a specific person (Dora) who is amazing. She is reliable, lovely, thorough and just generally does a great job. Highly recommend.

First time, showed up incredibly late, cleaner asked to use my cell phone. Did a horrible job except in the fridge. I expressed dissatisfaction, they send another cleaner back, she did a great job.

I decide to use them again, but this time I request for the second cleaner. They agreed and assured me this was possible. They then switched her out without telling me, and the new cleaner is 2 hours late (they called and said she'd be ten minutes late). She unplugged my fridge / freezer and did not plug it back in, so $100+ dollars worth of food spoiled. I expressed this concern to the company, no response.

EDIT:

The company reached out and offered to compensate me for the food. It seems like the customer service is good when things "go wrong," they just go wrong seemingly often. If I was to use this service again I would strongly ask for a cleaner who would show up on time and who highly rated.

As far as the below response, it seems to insinuate I am not an actual customer, an attempt to throw shade at the legitimacy of this review. I have spoken with the head of operations and customer service, Ross, personally. Users, choose who you want to believe.. It seems this is their standard response for the negative reviews below.

We had an amazing experience with MyClean! Great website to schedule our appointment, wonderful experience with their customer support when we needed to reschedule, and more importantly, a sparkling clean apartment! Thank you, MyClean!

I had been using a cleaning company called Handy for the past couple months, but each time they sent a different cleaner after telling me each time it would be the same. I finally decided to give MyClean a chance. The first clean I had with them went pretty well so I set up recurring service with the same cleaner. Like anything new - it took a couple tries to get it just right, but now Keshia comes every week on Friday and does a FANTASTIC job!

We run multiple businesses from printing and manufacturing to a men's clothing and have always used MyClean for their services. They have always done a great job with our offices at a great price and are very professional. I would highly recommend using MyClean if you are looking for a great quality service.

Great company! After dealing with a couple of sub-par cleaning services, it was hard to trust someone new coming into my home. After talking on the phone i was assured that my experience would be a lot better. I cannot be happier with Myclean! The quality of cleaning was exceptional and they really paid attention to detail. I highly recommend Myclean to everyone!

Had an unfortunate incident where my sink gave way due to too much weight while a cleaning professional was cleaning our place (full sink of water and all stove grates wer too much for the under-mount hooks to support).
After reaching out to customer service I was contacted by the COO and CEO and they swiftly took care of any expenses incurred in order to repair the sink, etc.
Based on my brief experience with MyClean, I'd certainly recommend not only for their excellent cleaning skills but generally good people that run the company from the top.

Scheduled a cleaning over a week ago. Purchased a vacuum to ensure I received a good cleaning because their confirmation e-mail says they do not bring vacuums. My cleaning was scheduled to happen any time between 9am and 4pm. Received a confirmation e-mail the day before to then get a call at 11am that they were not coming. Wasted my time and was unable to get the service I planned for and needed. Highly unprofessional and disappointing.

I scheduled a clean with MyClean after I had Handy come to my house to clean. Right off the bat the customer service at MyClean was 10x better. I actually got responses back RIGHT away via email and when I called actually spoke to someone. The clean was great too. I had a girl named Zoey (sp)?? She said she had been with the company for only 2 months but she cleaned like a seasoned veteran. I will for sure be using them again

Terrible experience. I expected much more from $220/5hr deep clean of an empty 1bd condo. The windows were streaky, floor was sticky, bathroom still had hair on the floor, very poor attempt to clean the tub/toilet and even worse attempt at the stove, granite counter was greasy, vents were not even touched. The only thing done right was the floorboards, window sills and cabinets were wiped down. The refrigerator was ok.

Multiple potential renters viewed the unit after the cleaning from myClean and asked if we were going to clean the unit! We told them MyClean Chicago already did and they were disappointed. I didn’t even bother to ask for any money back or another cleaning as I had to use my time and resources to give the place a real cleaning.

Never again. Over priced for the end result. Don’t waste your money.

I made an appointment with MyClean after my sister raved about her cleaning lady, who she found through their service. The booking process couldn't have been easier- just go to their site, enter your number of bedrooms/bathrooms along with a few other details, and you're set!

Nacole showed up 15 min early on the morning of my appointment and was got straight to work. She brought supplies and asked if there was anything I wanted her to focus on (floors!). I left to go to work, so I'm not sure how long she stayed but when I got back my apartment was SPARKLING and smelled amazing. She even left a checklist with a nice note that went over all the areas she covered. I have a shedding dog and somehow she managed to get all the fur off the bottom section of my couch (which I always notice but never have to patience to take care of).

Thank you, Nacole! I've never used a cleaning lady before but the reasonable prices at MyClean coupled with the quality of work means that I'll definitely be using this service again.