HVAC reviews in Chicago, Illinois

Scheduled an 8am appointment, but nobody arrived every four hours with no follow-through. Save yourself the hassle and avoid this HVAC service.

Jay did a great job tuning up my furnace - he was super professional and took the time to explain everything that was done. He also gave clear answers to all my questions about the maintenance plan. Thanks for the good service!

The notification through their app told me when the technician would arrive, which made waiting less of an issue. The tech, Tony, showed up on time and was courteous. He ran some diagnostics to pinpoint the problem. The price was reasonable, and overall I'm satisfied with how it went.

We were impressed by Mr. Tony's expertise, who explained our AC unit's issues clearly. His patience and willingness to answer our queries put us at ease. Our overall experience was excellent. We're grateful to have hired reliable professionals like him.

I'm thoroughly satisfied with the experience. The technicians, Fred and Josh, showed up promptly, clearly explaining the issue and the fixes. The quality of their work surpassed expectations, and the staff provided top-notch support. I'd definitely recommend this service - a solid choice at a fair price.

I walked into the house after two weeks away to find my air con was broken. Called Matt's Heating and Cooling, got a technician there fast. They knew their stuff and fixed it quick. I'll definitely be recommending them.

Tony performed our semi-annual maintenance service without any sales pitch. Unlike other technicians I've met, he presented himself professionally and efficiently. He inspected our system, replaced the filter, and verified the compressor's functionality. No pressure was applied to sell additional upgrades. With his work, we're now prepared for the upcoming summer season.

I needed an estimate for a new furnace and AC unit but the guy quoted me $100 just to show up. I've never seen a service business charge that much. It's possible they do good work, as other reviews claim, or it might be a favor from a friend. To be honest, I wouldn't trust this company. Many others are willing to come out for an estimate on a bigger job like mine. That's why I'm giving them 1 star - the option for no rating is just a technicality.

The technician arrived quickly to fix the faulty water pump on my furnace. He was courteous, transparent, and considerate of my time. His professionalism impressed me, making it easy to trust his work. I'd definitely suggest them for all your heating and cooling needs.

I was happy with my interaction from start to finish with Matt's Heating and Cooling Company. The initial setup was efficient, and the technician, Kim, provided honest service and resolved the issue quickly. I'll consider them for any future heating or cooling needs.

Zach's phone demeanor was completely off-putting. When I called in with a question about their website, he gave me misinformation and then proceeded to guilt trip me for the 30 seconds it took him to respond. The tone he used was condescending and rude. I expect better from customer support. It's not acceptable to speak to potential clients like that.

Stay away from this company, it's a virtual operation with no actual presence in Oak Lawn. Their professionalism is non-existent, and the "technician" spent most of his time on his phone, tending to his side venture. I'm convinced he was either careless or intentionally misleading.

The issue turned out to be a basic clog in the drain line from our furnace's condensate trap - something an average person could have diagnosed and fixed. However, instead of taking the simple step of removing the blockage, the technician drained the line without doing so. He knew that once the water accumulated, it would cause the furnace to malfunction again, prompting him to recommend replacing it.

The furnace stopped working just hours after he left, and when I contacted them the next day, they claimed we needed a new one. Through some self-education, I was able to identify the issue and resolve it myself. I'm highly skeptical of the other reviews, given their suspiciously polished profiles and the unusually low number of reviews per profile - a red flag that something is amiss.

We waited over an hour and a half for the technician, which is unacceptable. The repair cost $595 plus additional parts, but the issue wasn't fixed. To make matters worse, the receipt for the service was required when we called to inquire about it, and the tech didn't provide one initially.

The technician was excellent, handling the replacement of my humidifier's pump with precision. They broke down the process clearly, explaining how the new unit works. I was impressed by their professionalism. The overall value for the service was outstanding, representing a great balance of quality and affordability.

We hired them last year for an AC install and they did a great job. We called them back recently for furnace maintenance. The technician, Josh, was pleasant, knowledgeable, and got the issue resolved quickly. He took the time to explain what he fixed. I'm very satisfied with their service.

I've relied on Matts Heating and Cooling Company for multiple services, and their performance has been satisfactory. They've serviced my systems at two properties over time, including a recent replacement job that met my expectations. The technicians are well-informed and courteous, providing a reliable service experience.

Our technicians were both extremely pleasant, prompt, and transparent throughout the process. They were very responsive to our requests for an estimate and the actual service. The quote they provided was significantly better than what we received from others. We're grateful for their professionalism and excellent experience.

My aircon stopped working last week, but a neighbour recommended Matts Heating & Cooling. They were super quick to respond and incredibly efficient - great value for money too. Their service was top-notch. I'm definitely recommending them to friends with similar issues - don't look any further!

I initially had a technician fix a heating issue, which got resolved promptly. I also signed up for their maintenance program to avoid additional fees for future issues. Unfortunately, when my air conditioning stopped working, I was charged the service fee again - despite having the contract in place. The technician told me they'd be coming out, but three days went by without anyone showing up. They made six different scheduling changes and ultimately took two extra days off work before finally arriving. Needless to say, I ended up canceling the appointment.

My experience with this heating and cooling service provider was top-notch. I encountered knowledgeable, courteous staff who delivered high-quality work. The office receptionist made scheduling easy, and their products were installed correctly. I highly recommend them; they exceeded my expectations in every way.

Matts Heating and Cooling Company's team was incredibly accommodating. They helped me with a large HVAC overhaul at my home and were always available for follow-up questions about my new thermostat. The price, installation, and tech all exceeded my expectations. I'm thoroughly impressed and would definitely recommend this company to anyone.