HVAC reviews in Chicago, Illinois

This company outsources all its work, which means they don't have direct control over their tasks. Once a job is assigned to someone else, you rarely see the person responsible - Tom. He's more of a collector, and his main focus is getting paid rather than doing the actual work. This lack of accountability causes projects to drag on longer than expected, often taking twice as long as initially anticipated.

Had great service with quick response time - got our heating fixed in under 2 hours. Pricing was fair too. Will likely book again for spring AC maintenance and pass on the recommendation.

S&S exceeded my expectations in a critical situation. I was in the midst of selling my home when, during the final walk-through, it became apparent that the air conditioning had stopped working just hours before closing. With the deadline looming, I was stuck. However, the team at S&S sprang into action, adjusting their schedule to have a technician arrive as soon as possible to resolve the issue. Their efforts helped alleviate concerns from the buyers and ensured the sale could proceed on schedule. Although the problem turned out to be minor, the service provided by Heather at S&S was remarkable. I'm extremely grateful for their assistance – it's a huge relief that everything worked out despite the unexpected setback.

As a seasoned construction professional, I've learned that a company's dedication shows in their customer service. Every time I call, I speak directly with someone knowledgeable who can provide accurate answers. Their response times are impressive, often delivering the correct information on the spot or getting back to me quickly. Over multiple heating and cooling projects, they've consistently delivered top-notch results. I'll continue to rely on them for both personal and business HVAC needs, having only positive interactions with their team at S&S Heating and Cooling.

A few hours into the night, my AC unit failed, leaving my home sweltering and unbearable. Living in Logan Square, I quickly searched for an HVAC company nearby. This location caught my attention due to its proximity - just a 5-10 minute drive from me - and its 24/7 emergency service. I called, and the dispatcher answered promptly, asking a few questions before scheduling an appointment for 8 am. Technician Marco was incredibly helpful, explaining exactly what was wrong with my condenser unit. He rectified the issue without any problems since. I'm relieved to have found an honest company in this area - especially after hearing my friend's horror story about exorbitant diagnostic fees. Their presence at my uncle's restaurant also speaks volumes about their reliability.

Our experience with this home services business was nothing short of disastrous. It took them four visits to resolve the issue we initially reported, which started when water began leaking through our kitchen ceiling due to the AC unit. Initially, we were excited to have someone come out the next day, but things quickly took a turn for the worse.

The first technician arrived and attempted to fix the problem, but warned us that it might not work. To his credit, he was upfront about the potential issues. However, just hours later, the leak reappeared, and we were left frustrated. When I called the original technician back, he seemed overwhelmed and hung up on me.

I reached out to the main office, explaining my concerns and trying to remain calm. The representative was apologetic and sent another technician to investigate. Unfortunately, this one arrived with a plan to return later with necessary supplies, leaving us to deal with the ongoing issue for another day.

As the situation worsened, our drywall became increasingly damaged, and we were at our wit's end. We called out in the middle of the night on a Friday, expecting immediate assistance, but received no response or follow-up calls. It wasn't until the next morning that we received a text from the technician, who finally arrived and resolved the issue - albeit temporarily.

After four grueling visits and immense stress, I contacted the company to discuss a potential refund for our service call fee. What transpired was nothing short of astonishing: the owners' children told me that I wouldn't be eligible for a refund because we hadn't expressed sufficient dissatisfaction during our initial call. This seemed absurd, as we had been pleasant and reasonable throughout.

To add insult to injury, I was also informed that I had allegedly used profanity when speaking with one of the technicians. The truth is, I never uttered such language. The entire ordeal has left a sour taste in my mouth. As someone who values professionalism, this company's lack of regard for its customers' time and dignity is staggering.

I've since decided to file a small claims case against them, as I believe they owe me more than just a refund - I want some semblance of respect and accountability from the individuals responsible for this debacle. This company has made it clear that they're more concerned with their own interests than providing genuine service to their customers.

S & S Heating is top-notch. They're remarkably skilled, super knowledgeable, and genuinely friendly - always showing up on time. Each visit, they pinpoint the issue and get it fixed right away. I've used them for over 15 years and won't consider anyone else for my heating system needs. The technician, Marco, is phenomenal, consistently delivering exceptional work. Owner Tom is outstanding too; he's always responsive to any problem, big or small, getting things done efficiently and thoroughly. He genuinely cares about his customers, making you feel like part of the family.

I reached out to S&S Heating on a Saturday night, needing assistance after a massive snowstorm. The flue for my space heater was damaged. Within an hour, Tom arrived to evaluate the issue. A call on Monday morning confirmed he'd return to fix it. When he came back with Marco, both were very polite and efficient. The job took just over two hours and the cost was fair. Overall, I'm extremely satisfied with their service – they're reliable, courteous, and do a great job.

Called KTS for second opinions after being quoted ridiculously high by another vendor. Extremely professional service and thankfully no unnecessary upselling - a refreshing change from the other company's aggressive tactics.

John and Kriss did a great job. They were very helpful, easy to talk to, and reasonable in price. I'd definitely suggest KTS for any heating/cooling work.

From the moment I spoke with John, it was clear that he knew what he was doing. Unlike some other companies, I actually got to talk directly to him rather than just a phone representative. He explained my AC issue and confirmed our appointment well in advance. On the day of the visit, he arrived right on schedule. He showed me the problems and even sent me photos beforehand. The fix was done quickly, and John was considerate of my home - taking off his shoes despite not needing to. I'd definitely call him again and recommend him to others.

KTS responded promptly to my call and showed up at my place that same afternoon when it was scorching hot outside. Their transparency throughout the repair process was greatly appreciated. The owner, with 20 years of expertise, proved himself to be knowledgeable and trustworthy - I'll definitely reach out to them again for any future heating or cooling needs.

I highly recommend John from KTS for his exceptional professionalism and responsiveness. He arrived promptly, completed the job within hours, and did so at a very reasonable price point. As a realtor handling a vacant property with out-of-state owners, I was impressed by the level of service provided - a stark contrast to another company's more drastic proposal that would have been prohibitively expensive for the sellers. Thanks again to John for his great work!

John's team is fantastic! If I could give them more than five stars, I would.

I've used their services a few times over the past year and they've secured my loyalty. The second time around, John remembered my name from our previous conversation, which helped him quickly understand why I was calling back. He dispatched a technician within an hour, as it was an urgent situation due to the AC leak affecting another unit. They were able to resolve the issue, just like the first time. Their service is top-notch – I'll definitely be recommending them to everyone I know!

KTS's efficiency is impressive - they can resolve issues at your doorstep instantly, making a 5-minute phone call and text fix truly remarkable. Their expertise in my system was evident from the start, and their willingness to guide me through troubleshooting steps was genuinely appreciated. The entire experience was seamless and stress-free, with an outcome that far exceeded expectations.

John was excellent, extremely friendly and prompt with a customer-focused attitude.

We tried out multiple companies to resolve our heating and AC problems at home, but none of them thought outside the box like KTS did. John was our point man and he spent a week figuring out why our ducts weren't working and came up with a fix. Two rooms that were always stuffy now have great airflow - it's impressive! We're really grateful to KTS for coming up with a solution, especially John who made it happen.

We needed help with our AC system after a hot spell, but it stopped working properly, leaving our apartment sweltering at 84 degrees. We called KTS heating and AC and were put through to John right away. He was extremely competent and knowledgeable, and his quick response time was impressive - he even showed up on the same day we called. John keeps you in the loop with regular updates, including photos, which helps you understand what's happening. His explanations are clear and helpful, making him a true asset to their team. We feel very fortunate to have encountered someone like John and won't consider anyone else for our heating and cooling needs again. If you're struggling with your system, we highly recommend KTS and specifically John for his expertise and service.

We've had frequent problems with our heating/cooling system this winter, but John from your company showed up, spent two hours diagnosing the issue, and got it fixed. We really appreciate his help and are looking forward to using your services again in the future.

I got a quick fix for my air con problem from John and KTS, which was significantly cheaper than what another Chicago-based repair company quoted me initially. It's clear they have the right experience and skills to sort out AC issues like mine, and their friendly service made it easy. I'd definitely call them again if anything else goes wrong and would highly recommend them to anyone - they've got my vote for future needs too.

They installed my AC a few years ago, and they were great back then. When something went wrong with the unit recently, I stumbled upon an old email from them and scheduled a visit for help. Jeremy arrived promptly and fixed the issue on the same day - no charge either! I've been sticking to them for HVAC needs since. I only wish I'd remembered their name sooner when my heat stopped working and needed replacing.