HVAC reviews in Chicago, Illinois

It takes forever to reach anyone, complete waste of time.

I've worked with this company for years, they're reliable. As a heating and air contracting expert, I've found their service to be consistently good.

Avoid this black pipe supplier - they're outrageously overpriced, charging way too much for a basic union fitting that's easily found elsewhere for a fraction of the cost, like at Menards for under $2.

The business was affordable and had excellent staff who were very helpful. They also had a large area for vehicles to park.

If you're coming to this location, park behind the Home Depot and by the dock. The staff is friendly and efficient, getting your equipment unloaded quickly.

Top-notch supplier for Rheem equipment.

"Be aware of your route to avoid a dead end. For this service, take the Kimball exit and head towards Home Depot's driveway - don't attempt the Addison exit or you'll be stuck."

The service center has a convenient location for delivering HVAC supplies. While their coffee is passable, it can't hold a candle to the high-quality brew served at Able Distributors by their employee, Jimmy.

Small businesses are left to fend for themselves when it comes to this company. When I was misinformed, I ignored it. I got shoddy toilets that broke easily, and they were a hassle to collect and get a refund. It's clear they don't care about customers' feelings if they're being taken advantage of.

The company has decent inventory, but be prepared for lengthy delays when ordering replacement parts, regardless of advance notice.

The location can be tricky to spot, but if you're familiar with the industry, it's common for supply houses to have limited frontage. The counter reps are generally helpful, though I find it frustrating that I need an operator to speak with them, which sometimes isn't answered promptly. On a positive note, they take care of client needs at the counter rather than prioritizing calls. The inventory is substantial and typically has what I needed in stock, except for a couple of exceptions. Capacitor prices vary widely, but they do offer more US-made components compared to other chains.

A good HVAC parts store that meets my needs. I've used Johnstone Supply before, but they couldn't help me find the specific part I needed - a Rheem water heater gas valve. They recommended Ferguson HVAC instead, which didn't disappoint.

Their customer service needs significant improvement, as staff often raise their voices when repeating instructions or explaining things, making it an annoying experience.

Unreliable service with long wait times, even when calling ahead to confirm availability. I've had experiences where promised parts were not brought along during my visits. Recently waited 30 minutes for a replacement part and was told it would be ready 20 minutes prior to arrival, but still wasn't available.

Always responsive and extremely courteous in their service approach.

The service was slow to receive, but I'm used to that in rural areas. The location isn't ideal - there are two ways in, both of which present challenges. The first is a narrow road that's difficult for large vehicles to navigate, and the second is located behind Home Depot, requiring you to go all the way through to access it.

Two employees are unhelpful and misleading during part pickup, sending customers on wild goose chases. They appear unconcerned with missing orders, providing poor customer experience. Avoid this company, I won't be returning, as their treatment is unacceptable.

The pricing here is decent, but not outstanding - they offer a range of options and often have what you need in stock. However, the customer service leaves something to be desired. I've found myself waiting over 10 minutes on hold just to get a quote for a customer, which isn't ideal.

My local sales representative usually doesn't follow up with me and then gets frustrated when we don't make purchases from them. On the other hand, Allison has been helpful in our interactions - although she can be selective about when she wants to assist.

It appears that there's a bit of confusion between the heating and plumbing departments, which can lead to inefficiencies. This is why I've noticed we don't do much business with them - it seems like they're more interested in chasing each other around than providing good service.

Not impressed with service. Wouldn't recommend them.

I had a pleasant visit to Ferguson for the first time. The staff were welcoming and assisted me efficiently. They offer competitive pricing on tools and provided guidance on current promotions. Originally, I intended to exchange a part, which turned out to be a hassle-free process. Usually, I contact them by phone, but in-person service was particularly positive.

Avoid this company if you're a small business owner. They won't give you the service you need. Calls go unanswered for hours and when problems arise, blame shifts to someone else. No one takes responsibility. Asking to speak to a manager is futile - it's always at lunchtime. My experience has been consistent across multiple locations. If you call, be prepared to wait indefinitely on hold.