Plumbing reviews in Chicago, Illinois

poor call center

The rental had a faint smell coming from the kitchen sink, which turned out to be a clogged main drain issue. Since both drains led to the main drain, it affected the washing machine as well. Other plumbing companies were overcharging and suggesting replacing the garbage disposal without addressing the root problem. Andrei correctly identified the source of the issue and offered a reasonable solution that fixed the problem. His pricing was fair, making him a reliable option in a sea of unhelpful competitors.

Andrei and his team delivered top-notch service. They were prompt and communicative, which is crucial when dealing with plumbing problems. Their work surpassed expectations - I've had both minor and major tasks done by them, and the quality was consistently excellent.

Andrei did an excellent job fixing my toilet, addressing a leak issue that was causing problems downstairs. Not only did he repair the toilet itself, but also offered expert guidance on how to fix and clean up the damage to the lower level. He was knowledgeable, patient, and took the time to explain everything clearly, helping me understand the costs involved so I could make informed decisions. His work has earned him a spot as our condo association's official plumber.

Andrew did a great job replacing our hot water tank. He was professional, knowledgeable, and provided excellent customer service. After comparing prices with others, Andrew's quote was the most competitive - we couldn't go wrong with him. We'll definitely be using him again for any future plumbing work.

Exquisite Plumbing delivered outstanding service - prompt, courteous, and efficient. The technician was knowledgeable and transparent about the repairs, and the costs were reasonable. I'm thoroughly satisfied with the experience and will undoubtedly choose them for future plumbing needs.

Exquisite Plumbing truly delivers on its promise. Our experience was outstanding, thanks to Andrew, who was an absolute pleasure to have on site. He was courteous, competent, and explained every step of the process in detail. The work itself was exceptional, done with attention to quality and a keen eye for detail. What impressed us most was the value for money - reasonable prices without compromising on expertise or service. With prompt care and respect for our property, Andrew left an excellent impression.

My experience with this company was a mixed bag. On one hand, Andrew seems like a genuinely nice guy, which is a plus. However, the rest of my interactions were underwhelming.

I had high hopes for the job, as it seemed straightforward enough - replacing a sink. But things quickly took a turn for the worse. Multiple times, the scheduled appointment was rescheduled without notice, and I only found out because I sent a text asking when he'd be arriving.

When the installation finally got underway, Andrew insisted that the old sink couldn't be removed due to its size and weight. He had an employee spend hours grinding it down into smaller pieces, leaving my kitchen covered in iron dust. What's more, Andrew didn't warn me about the potential for damage or take steps to protect my counters and cabinets.

The aftermath has been a nightmare. Weeks later, I'm still scrubbing away at the fine iron dust that has left my cabinets with rust spots on my floors and walls. The countertop is also marred with chips, requiring expensive repairs. Andrew seemed unconcerned when he told me it was "bound to happen" - if only I'd known, I would have taken precautions like taping off my stone counters.

The job dragged on for three days, and every time Andrew said he'd arrive, he'd show up at least 3 hours late with no communication. It's clear that the scope of work was underestimated, but instead of backing out or warning me about the risks, Andrew pressed on.

Now, weeks later, I'm still dealing with the fallout. The entire experience has left a sour taste in my mouth, and I can only hope that the company takes steps to address these issues before more customers get hurt.

Jon showed up on schedule and was super polished. He didn't rush through the assessment - actually explained things clearly. The solution he suggested for our sewage problem made sense, and I got the quote back pretty quickly.

Avoid wasting your time on them, as they'll spend it for you. They're unprofessional and unapologetic about it. Their lack of clarity is staggering - they can't even articulate what services they offer. When I called, they assured me they provided the service and scheduled it for the next day. I waited at home for 5.5 hours, only to be let down when they failed to show up with the promised work. A simple call five minutes after the scheduled time would have sufficed. Instead, it was infuriatingly delayed. Don't waste your time on a company that clearly doesn't value yours.

Goode's team is incredibly helpful and thorough. Working with them was a pleasure, thanks to the expertise of Fransisco and Joey, who were friendly, knowledgeable, and provided excellent guidance. Their professionalism and responsiveness made my experience seamless and I would definitely recommend Goode for great communication and prompt service.

I recently had a great experience with this company for my laundry hookup installation at a multi-unit property. Beforehand, they sent someone over to assess the job - I was impressed by the thoroughness and attention to detail. The installer took the time to explain various options, listened to my concerns, and came up with a clear plan.

During the actual installation, the workers did an excellent job of working efficiently in confined spaces, minimizing unnecessary damage, and keeping me informed every step of the way. Their professionalism and workmanship were top-notch throughout. Overall, I'm very satisfied with the service - I'd definitely recommend this company to others.

This company's service provider gets five stars for his work, but the billing is outrageous. For a relatively simple task like replacing a toilet with a new wax ring, they charge an exorbitant $528. The second plumber who worked on my issue later revealed that he charges just $75 for the same job. Another scam to take advantage of customers - avoid this company at all costs.

A technician from Goode arrived promptly and explained the problem with our sewage line clearly, providing a sense of reassurance through his composed demeanor. He presented himself professionally, making it clear he would address the issue thoroughly. We'll likely choose them for any upcoming maintenance.

I wanted to express my gratitude to Jon H. for his professionalism when he visited my home a month ago to assess my basement issue. I was seeking a sump pump installation, and he provided clear and honest guidance on the complexity of the project. Although I ultimately decided not to proceed with Goode Plumbing, Jon's straightforward advice helped me make an informed decision that suited my needs. His commitment to providing genuine, unbiased recommendations impressed me, and I appreciate his integrity. This level of honesty is rare in service professionals, and it's exactly this kind of behavior that will lead me to choose Goode Plumbing again for future plumbing needs.

The customer's experience with this home services business seems mostly positive so far. The scheduling process was efficient and flexible, even in a time-sensitive situation. Jon, who conducted the visit, presented himself professionally and attentively listened to the customer's needs. During the assessment, he offered insightful advice drawing on his past experience with similar projects.

Frank did an excellent job, completing the task quickly. However, the cost came as a surprise - the drain stopper replacement was over $500, which seemed excessive given it took less than 10 minutes to complete. The Kohler pop-up drain stopper likely costs between $25-$50, leading me to wonder about the markup. In hindsight, I probably should have gotten pricing ahead of time. Despite this, Frank himself was professional and courteous, making up for any potential misgivings with his good service.

We've had excellent experiences with Julio, Xavier, Ryan, Chris, and their team - they consistently deliver high-quality results, earning our loyalty as repeat customers.

After Ashton provided a rough estimate, Joey gave an official inspection, given our situation and old house's age, we went ahead with the suggestion. The service was just as smooth with Javier and Anthony as it was with Ashton and Joey. They were all efficient, communicative, and friendly. Goode Plumbing is highly recommended.

I had a great experience with Chris, who exceeded my expectations in every way. Not only is he extremely knowledgeable about his craft, but he also takes the time to explain things clearly and help you understand what's going on. His professionalism and expertise are unmatched - I would highly recommend him to anyone needing plumbing work done.

We've stuck with Goode Plumbing for years because they consistently deliver solid service and have a reliable guy named Brian Rudden on speed dial. He's the one who knows how to tackle the intricate plumbing problems that come with older buildings like ours, where designer fixtures can be finicky. Brian is dependable, responsible, and helpful - he always gets the job done without breaking the bank or sacrificing quality, which is a rare combination in our experience.