Home Services reviews in Collinsville, Illinois

Would have given this company 5 stars two or three years ago. Not today. They have been a no show for recent service and continue to disappoint. Once we hold them accountable for the weed growth they have caused we will likely look elsewhere You can no longer speak to anyone local without begging to have the GM call you within 48 hours is the best you get. Another great local company sold out to the big guys. Sad.

Met Kayden when he arrived and asked him to avoid fertilizing next to landscaping and leave a written explanation of the work he had done. He did a super job and was very personable. Keep up the good work!
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Excellent communication! I recieved four texts that Joel (the tech) would be arriving and when he did, Joel rang my doorbell. He asked any concerns I had. Once I had none, he went to work. Eight minutes later I recieved a txt indicating he had finished and there was a link to the summery showing what and how much had been applied. FIRST CLASS, TRUEEGREEN!

Well it all started out so good. Great price super nice office guy Keith and tech was nice as well.
The tech came and he was treating my yard and I asked him if he was putting down grub treatment he said it was an not on my ticket and then came back and then said it was.

Well my original quote from my local office included grub control fertilizer and weed control. All for the first time price of $27 well before he left he gave me the receipt and it showed I owed another $50 for grub control and $27 for the first service.

So I called the local office didn’t get an answer and then called customer service. The lady who answered was extremely rude and said that’s never included with the starter service And grub control is always 50$. fee. I explained on the quote I I was sent said grub control, fertilizer and weed control for $27. It says nothing about grub control being an extra $50 charge nowhere on my contract that they emailed to me and I have pictures to prove it. She offered to remove half the fee and I declined.
However Keith did remove the charge after I asked him to.
Anyway Next issue, the guy who treated my yard sprayed some of my vines and flowers so now I’ve got a vine that’s dying that’s been at the house for 20+ years and my whole row of flowers in front died I had a mow them down.

In conclusion I must say that Keith was professional but customer service was far from it and as for the tech he was a nice and Answered my questions then sprayed my yard and missed a bunch of clover some spots are dead and others are just alive and growing, also I’m not sure if they even put grub control down to be honest.
I called and texted Keith with no response or text back after saying he would come by and look at the damage. Have all text and pics of my contract.
Go with another company.
Good luck.

Good customer service on my aeration seeding and fertilizing.

I had Javaun B. come out to service my yard today. Trugreen calls Javaun a "Trugreen Lawn Care Specialist." I call him a Trugreen Customer Service Care Specialist and Standard Barer. Javaun serviced my yard with fertilizer and weed control treatments. He took the time to ask questions about any yard care concerns I may have, and ensured those concerns were addressed as he treated my property. Javaun's cordial interactive communications along with his attention to details while performing his job placed him in high standing with me. He sets a standard worthy of being emulated. A true Trugreen Customer Care Specialist and Standard Barer! Thanks for a job well done Javaun!

This is the first time that I’ve been home while I’ve been able to speak with the operator/sprayer. Devon listened to my concerns explained in detail why some areas could be sprayed and others cannot due to environmental reasons he took his time his professional thank you this is what I pay for, keep up the good work Devon

The representative that treated my lawn the first time was in a hurry. Sprayed my yard AND my garden with weed killer. Next morning my garden was dead or dying. They came a second time and a very nice young man came and seemed to do a good job but the weeds that were still there loved the fertilizer and are growing faster than grass!! I talked to a very nice lady at the office and finally was returned the entire amount that I had paid. I am now cancelling my service. Not worth the money. I can’t see a difference in my yard at all.

I guess the name TruScam wouldn’t sell well. Terrible service. I had to spray for weeds myself anyway because, they only did a little spot spraying in the spring. I had a standing order to knock or ring our call me before service because our back gates are locked and they weren’t doing our whole back and side yards. I would let the dog out and see some bits of what I suppose is fertilizer and a sign in the yard. The receipts in their app said they did the whole area, but didn’t specify what they actually did. Save your money, go somewhere else or keep doing it yourself.

In April 2022 I received a text telling me an appointment was set for a tech to be at my house to treat the lawn. Not only was I in the hospital, but I had cancelled the account at the end of 2021 due to poor performance. I canceled the appointment in the same text. After being released from the hospital I returned home to find a bill and service statement attached to my door. I have made several calls to try and clear this up as well as cancel appointments they continue to send texts about. I even made a visit to the sales office in Collinsville, IL only to be told they only handle sales at that location. Evidently there is no real person to discuss this matter with except the collection agency that wants $63.95 on behalf of TruGreen.

Dylan was professional, friendly, and knowledgeable about what we needed done. Great service.!

Your guys were so professional and courteous. They came and went right to work and ensured me that my concerns about my lawn has been resolved. Thankstrugreen!

Oh boy they’ll call you couple time daily even from their number and 800 number. Trying sell you more service etc. I discontinued with them just for that reason. After I cancelled my service they’ll still call you even when I asked them to put me in no call list. Nothing work.

Talked to representative about the situation and he throughly explained what was wrong and why it happened also what will have to be done. Did not get his name, but he did a great job explaining everything.

Not recommended for properties with dogs.

Have had multiple techs come do treatments and leave without speaking with me or letting me know how long to keep pets and kids off the grass. They note in the account that they came to the door and no one answered. Everyone has a motion-activated video doorbell these days. We all know when someone has come to the door--let alone that I work remotely next to the door with a dog next to me who would immediately start barking.

I called and asked for a note to be added to my account: do not treat the property without speaking with me first. Some techs started coming to the door. Today's didn't. TruGreen's position was that they added my note to lawn care services but today's service doesn't use the same notes (so, which is it? Came to the door and I didn't answer, or didn't know I wanted them to come to the door?). It's not my desire to be difficult, but none of that helps keep my dog from getting exposed to god-knows-what out there. For someone to say they came to the door when they clearly did not is a big issue for me.

We're at a point where I've had to key-lock the fence because I can't count on TruGreen's help with this issue.

We moved and despite calling to notify them and transfer our service they continued to provide service at the old address. Then they turned us over to collections for a service at our new address that we never received a bill for, so I’m not certain we ever received the service. We will be going with a local company with better communication.

I was consulted before he started and he did a very good job of explaining. He was very nice and got the job done well and quickly. He left a very good impression. 👍👍

They charged me for an application that I didn't want. I have called on 2 previous occasions to get this squared away and both times they told me I would be receiving my refund. They say 7 to 14 days. It's been 30 days and I just called a third time. Plus the the last gentleman that sprayed my yard said you still got a lot of weeds.. the stuff I got is stronger. So that leads me to believe the company water down the keep you with appointments. My crabby grass and weeds at still showing. Just a bad experience. Cancelling service and trying a competitor

Had tru green spray for mosquitoes for the first time and technician did not tell me he was here and he sprayed the mosquito repellent into my open windows and it was right where my pets were indoors. I had a chemical mess to clean up and tried calling tru green manager in Collinsville in but no one would answer the phone and they were open to ask how to clean the chemicals up. I called the next day and cancelled my service.
Terrible customer service and no one to talk to in an emergent situation. It was a lot that was sprayed in my windows and their repellent didn’t even work I still have mosquitoes biting me and my family.
Don’t use trugreen can’t reach no one.

I initially signed up for a treatment plan a few days ago. After reading the bad reviews I decided to cancel yesterday and try to do my yard on my own. When I first called the worker (same one that started my plan) tried to talk me out of canceling by saying the bad reviews were old and theyre customer service is much better now, and just to push back the start date when the field agent called. He promised I wouldn't be charged anything until the first treatment was started. I checked my account and it was true that I hadn't been charged. After thinking it over I called him back 15min later and told him I still wanted to cancel. He had a very annoyed attitude with me and said he couldn't cancel it and I'd have to talk to the call center. The call center lady was actually much friendlier than him (contrary to the trash he talked about his own call centers customer service level). She quickly canceled it and said my money would be refunded....Im thinking "what money?" I check my account and see the mad sales rep charged my card for $422 after I told him I wanted to cancel, clearly out of spite. Super petty and unprofessional. So I'm writing this review to let readers know they're customer service has not improved at all and I strongly urge you to go somewhere else.

The technician has arrived at my property was very experienced polite and conducted his business most professionally. I’ve had True Green for a number of years and I’m not disappointed if there’s ever a issue I contact him and they make it right great business mile for 2024.