Reviews of local pros in Fairview Heights, Illinois

The first guy just assumed it was the brain unit, the second guy said the first guy was fired due to incompetence and still didnt fix my dishwasher. They refused to come out a third time and I didn't want them anyway!

Absolutely worthless. A/C went out. Waited two weeks for them to come. I sat at home all day through there “7 am to 5:21 pm” window and then they canceled on me and rebooked it for 2 weeks later. Completely useless. Just don’t waste your time. There’s no one to call there’s no phone number. Just keep it local.

We have had a Sears Master Protection agreement for years lately the service is going down. I got a sears Master Protection agreement. My furnace has been down since October 2023. We have been calling ever week. we were calling almost every day. We were authorized a replacement furnace and then they declined it because of a minor issue we weren't told about it..So again sears decided to send out another technician to check the furnace on 1-20-24 he was scheduled to come today 7-11am this morning but never showed up. Every hour the time has been changing now we're scheduled for 4:00 pm today I don't know if they are going to show up. The real issue is sears don't want to replace the furnace. Sears is coming up with all kinds of excuses. I don't know if anyone else has experience this with sears but this is so frustrating and stressful. Having your furnace not working in the winter when you have a Master Protection agreement with Sears and sears don't want to replace it. If Sears doesn't show up today. I will have to start calling on Monday 1-22-24 and get transferred to about 10 different representatives. This is how sears treat their customers. I was told by sears they would issue a check so I could find a furnace myself that hasn't happened yet either. I am so stressed from calling with no results. Sears please stand by your Master Protection agreement that your customers have to pay for in full when you purchase contract. You have to wait and wait for service depending on where you live. It's not a guarantee the technician are going to show up. The reason this comment is so long is because I am so stressed and frustrated. You won't believe this just got a text saying sears will be here on 1-30-24. I guess the furnace will be replaced in July when we will not need it. I better not say that sears is looking for any excuse not to replace. Thank you

Two times they no showed on Saturday appointments. Both times I got up early to drive to the property to meet them because I got a notification that they were on their way. Both times no one showed up BUT the worst part is, they lied about it. I got a completed invoice with pricing stating service was done. Then I got a notice that they couldn’t find parking and AC was inaccessible?? I live in a normal residential neighborhood and have a driveway, so…..

The absolute worst part is that they don’t have any humans in customer service, they are all AI and bots. You can’t get to or talk to anyone.

DO NOT USE THEM!

replaced a floodlight bulb and 4 outlets. charged me 500 dollars. 2.5 hours labor and materials. I wish I had been as lucky as the people who couldn't get through. never would use them again.

If I could, I would give the a -100 STARS. Dispatched from a home warranty notified Pyramid and they accepted it. They never called me and after 2 weeks I called and left a voice mail. They did not repsond. Called a week later with no response. Notified Home warranty and they spoke to Dave and he said he didn't call because they were to busy. Home warranty said he would call me that day. He didn't call. 3 Days later I called Pyramid and he was off for the day.

I should have believed the other reviews. DO NOT WASTE YOUR TIME. THEY DO NOT WANT YOUR BUSINESS. I reached to them twice in one week. I showed up in person (I was brushed off and they said they would give me a call). No call. I called and left a voicemail for the quote - no response. It's been over a week and still no response. They lost my business and my family members as they were considering using them for electrical projects too. I recommend reaching out to Morrison's for your electrical services instead - my experience has been amazing with their team. Morrison's team are responsive, professional, do not discriminate, and provide timely status on when to expect a quote, inspection, and project/service completion. Do not waste time or spend money with companies like Pyramid that do not value you. You have always have other options like Morrison's.

We contracted Pyramid Electric to do some rewiring work in our older home in Belleville. Their employee was very prompt, very friendly and very knowledgeable about the problem. He quickly resolved the issue for us. We couldn't have been more pleased!! We highly recommend Pyramid Electric!!

We met the folks @ Pyramid during the construction of our new facility in 2016. We needed some additional work done after their work was complete but started with another contractor. Needless to say, that didn't turn out very well and Pyramid came in and made us whole again. They have become our go to electrical contractor for our different projects across a few different entities. They have been timely, quality conscious and reasonably priced for our projects. We would highly recommend them.