Appliance Repair reviews in Naperville, Illinois

The technician was knowledgeable and fixed my refrigerator quickly. Excellent service!

Excellent

Next Day is service is their slogan and they didn't disappoint!

Date: 04/25/2023 Tech: Eugene (445)
Poor attitude and people skills
not nice to our resident wouldn’t suggest for repairs or service .

Was told one price then charged a lot more. Felt like given the run around when asked for breakdown of new charge amount.. Glad the dishwasher gasket was replaced but feel like charged too much for the 10 minutes the guy was here. Part on internet was less than $18.

I love GE Refrigerator and their repair service. When i called they have the record of my previous repair 10 years ago and whenever i bought my Refrigerator (GE Profile Artica) When the Repair Guy (Jim) he is very friendly, professional and thorough with explaining what’s wrong and how it’s going to be fixed and warranty, he even repaired the ice cube maker and water dispenser that I said is not working aside from the original repair that I requested (freezer not working) Buy GE , Great Company.

We purchased a GE PROFILE Refrigerator about 3 years ago. We had it for JUST over 1 year when the freezer went out, so it wasn’t within the warranty replacement. However, the parts ARE under warranty. They sent a service tech out. He had to REBUILD THE FREEZER TWICE. IT TOOK OVER 5 MONTHS TO GET IT WORKING AGAIN. THERE WERE SO MANY SERVICE CALLS THAT WE HAD TO WAIT WITHIN THEIR TIME WINDOW. SO MUCH LOST TIME, SITTING AND WAITING, YET IT WASN’T FIXED OVER AND OVER. After more than 5 months it was fixed, BUT IT WENT OUT AGAIN WITHIN 6 MONTHS OF THE REPAIR. WE ARE NOW GOING THROUGH THE SAME PROCESS AGAIN WIHTIN LESS THAN 6 MONTHS. I’ve called GE but they did absolutely nothing! We have BEGUN REPLACING THE PARTS AGAIN PART BY PART. THIS MEANS WE ARE BACK IN THE SAME SITUATION. Waiting within their time windows to be told it needs more parts. I was under the mistaken impression that GE PROFILE was their higher end tier. MISTAKEN IMPRESSION. I sincerely hope nobody else has to go through this. Given the time in labor it has taken to fix it for the 3rd time they could’ve have saved themselves, and us a lot of money, wasted time, and frustration by replacing the unit entirely. However, the great thing about that is it keeps people secure in their jobs. Bottom line… DO NOT BUY GE PROFILE APPLIANCES. Defective and getting them serviced back to a working condition is an absolute nightmare.

Did a great Job. The only reason why they missing a star from me was because they did come late to the appointment. Although I am sure they probably had a customer they wanted to stay to get the job done right.

If I could give 0 stars I would. Never use this company! They disconnected my sensor while fixing the issue I called them for. I called them twice explaining the dryer was not drying after the repair even though it was drying beforehand. Two visit later I was told by their top tech it was the dryer vent cover and dryer duct hose that needed to be repaired. Having both fixed and still not drying I called a different company. Turns out they disconnected my sensor and two visit later didn't figure that out. So I paid an additional $175.00 to fix something they broke. Also, I was told on the phone one bad review won't change anything by this company. What kind of customer service is that?

We are very happy with our dryer repair experience with Chicagoland Appliance Repair. They were available within hours of our call, arrived within the time frame that they provided, and performed the repair professionally.

I called Chicagoland Appliance Repair late one afternoon because my 13 year old washer was not filling with water. Wayne called me that evening to discuss, arrived the following day with parts in hand, and fixed the washer in one visit. He even un-stacked the full-sized dryer above the washer by himself in order to replace the failed parts and re-stacked the dryer when he was finished, something other repair companies said would require two technicians. I highly recommend this company and Wayne in particular for their great service.

Yesterday a technician from Chicagoland Appliance Repair in Naperville returned my call about repairing my dryer. He asked how I knew the rollers needed to be replaced. I told him I opened it and can see them. He then asked if I opened it or if my husband did it. When I said I opened it he refused to even come look at it.
By the way that technician spoke to me I am confident he would have scheduled if he was speaking to a man.
Today i drove to an appliance supply store, picked up the $20 parts and made the repair myself. As simple of a fix it was I did not have time to do this, which is why I called for help in the first place.
If you are looking to get an appliance fixed fast I do not recommend Chicagoland Appliance Repair, especially if you are a woman.

Had a great experience today. Don was the technician who attended to our refrigerator leak issue & he was very professional & accommodating. He was extremely informative about any & all issues regarding our appliances. Would definitely recommend & request his services in the future.

They are very thorough. Our company is very happy with their service.

My refrigerator hadn't been working since May. I thought there was something terribly wrong with it because the precious repairman had replaced 4 parts & still nothing. Finally I asked for another company. Chicagoland Appliance came. The technician was certified on Whirlpool refrigerators. He looked at the fan (which had been replaced by the previous guy) and noticed it was not connected properly, it was just hanging. He reconnected the fan correctly and waited to make sure refrigerator was working. His professionalism and product knowledge was greatly appreciated!

I had a good experience with this company. I called because my refrigerator was leaking. I was put in touch with Don on the day I called and he gathered all of the details about my problem over the phone. He gave me his personal cell phone number and I was able to text him serial numbers, model, etc. He came out the next day and fixed the problems. He even made recommendations of additional services that I should do, and could do, myself. He was very personable and knowledgeable.

Al and his team are wonderful. They are always very professional and charge us a fair rate for repairs they complete. They are timely and thorough when assessing jobs. I would highly recommend Chicagoland Appliance Repair.

Ron had the foresight to request additional information about our samsung oven the night before the service call. While the required part wasn't something routinely stocked by Chicagoland Repair, he sourced it quickly and completed the repair quickly. He was very attentive to all requests, from placing the stove exactly in its former location to tracking down my lost receipt. What a great experience!

I've used Chicagoland Appliance Repair twice in the last two months and on both occasions was able to get same day service and both my washing machine and oven were repaired in less than an hour after the technician arrived. I have already recommended them to friends and family and would absolutely use them again.

Our refrigerator/freezer stopped working on literally the worst day possible, December 25th. Worst of all, we had 4 months of breast milk that was in danger of going bad as a result. I called Chicagoland Appliance assuming no one would answer on the holiday, but not only did someone answer, once they heard about the emergency, they found a way to have a repairman come out literally that night. Not only was the repairman nice and courteous, but he got our refrigerator back to working perfectly within a matter of hours - he saved the day! Highly recommend.

Edit: I write this review to save another customer from a bad experience, and also to respond accordingly to the owners comment.. it is even more unfortunate to see you try to downplay your technician who was rude and abrasive on the phone. You could easily have stated by offering what could be done to make the situation right but instead you are arguing with customers, wow...

- Firstly, I have to agree with another comment where it was stated I have never encountered a company that doesn't want to provide friendly service.

- I have yet to receive my reimbursement without any status of update from you given if sent yet or not it has been a month. If not received in 2 weeks I will take further action.

- Your company has no place to say we replaced the unit or changed our minds please keep your assumptions, that's a very poor attempt to cover for your reputation by presenting a lie like this on a customer. We actually had our existing electric stove top repaired by a very friendly and professional company, they did an excellent job and also gave a better price we're very happy with their work! You might want to provide basic training in customer relations for your employees so that they don't think they can yell off on customers like that and think it can be tolerated.

- The fact that you replied to misconstrue the circumstances regarding your technicians bullying is like putting salt on a wound. All you had to do in order to resolve this issue was to admit the wrong which would have rectified the matter and everyone moves on but no...

- we were not in any hurry to have replacement parts. Your technician grossly overreacted and my call was nothing but asking for details but he was offended and it was apparent he was by his tone and yelling, just because I asked again and he said I already told you and was trying to interrogating me which was a failure anyways.

This attempt to try and downplay makes you appear even more shallow, your below reply is deception.

I am not sure how you think you could justify what happened by lying about us that we changed our minds for a replacement unit what is your evidence. Food for thought for you to run an ethical business - correct your technicians attitude and tone when talking to customers and maybe you won't get bad reviews and take PR training yourself while you're at it.

End of edit.

Unfortunately I have to write this review, I had a technician come in to my house and say that the terminals needed to be replaced, I paid not only the 300 deposit but the full amount upfront, which was cashed in one day. I called two days later asking the company how it works and they said we are going to order the parts and get back to me the next week. Within five minutes the technician calls my phone with a nasty gram attitude asking me why I asked their head office when he already told me and acted very rudely trying to interrogate me. I told him I was just calling to ask the status and how it works and said well don't call the head office I already told you how it works when I came to your house! Why the technician was having a bad day and letting out his frustration on a customer is problematic and highly unprofessional, and I told him I was going to hang up if he doesn't stop and what's wrong with me calling the head office for more information? But he wouldn't stop so I called the head office for a refund and they didn't refund my service call charge of $99, only the parts and labor estimate.

Work ethic is just as important as actually doing the work if not thr most important component to good service. Building customer relationships increases your business, not calling customers to complain or feel offended, folks.