Home Services reviews in Naperville, Illinois

Palmer did a great job. He was on time, very friendly and got the job done fast. He also accommodated our later start time so we could be home from work. Would definitely hire The Power Boys again!

Outstanding Communication & very patient with multiple questions. The work done was fabulous job on our brick, windows, window sills, driveway and sidewalk.
Wish we did this earlier!

The Power Boys power washed my home. The service was exceptional and the delivery was flawless—I don’t even recognize my house after it was power washed by Power Boys. I highly recommend them and will definitely use them again in the future.

The team at Naperville Pool & Spa has been very easy to work with over the past five years. They are responsive and consultative when it comes to providing advice on how to manage our pool and spa. We've needed a few "emergency visits" through the years and they are always willing to accommodate us. A special shout-out goes to Taylor for helping us troubleshoot as well as dispatch our favorite techs on what is often short notice.

If I had a pool I would trust no one else

I wonderful pool place with very polite people I suggest you stop by if you have a pool or call

Good place to call if u need solutions to your pool problems this is the place to call great customer service at their office the pool techs are the best trained and good representatives of the company

I would definitely recommend this place to anyone! Taylor was amazing with extremely high level of quality customer service! I didn’t end up needing them to come out but if I ever do I will call them!

Great experience. Everyone was awesome to work with. We will recommend Naperville Pool and Spa to our friends looking to get pool work done. A++++

Came in 45 minutes late to close my pool the guy was so rude and they got me to miss my flight. They are over priced, also the guy came used my equipments and he was done in 10 minutes. He didn’t put any chemicals to preserve the water and they charged $495. I will never use them again.

New Update 4/30/19: It is now 4 months since this company has been paid in full and we still have a malfunctioning "brand new" hot tub. Three times they have come out to fix it, and still no where further along than we were 4 months ago. I am really tired of following up with them constantly trying to get answers and dates they will come back out to address it. But just in case anyone thought about using them, just wanted to share our issues are still not over.

Update 4/22/19: Still a leak in our brand new hot tub. Third time we have requested that they come out to fix it. Each time it has to be emptied, refilled, new chemicals put in (at our cost of course), re heated. Still waiting for them to acknowledge our message that the hot tub is still leaking. Kind of embarrassing when people come over to go in the hot tub and you have to pull out a hose to fill it. Now, the owner is telling the BBB that my complaint is with Naperville Pool Construction and not Naperville Pool and Spa. Same company. If you go to Naperville Pool Construction's facebook page and click on their link to their website site, guess where it takes you? Naperville Pool and Spa. I could honestly not make this stuff up at this point.

Update 4/13/19: On top of the negative experience I have had with this company's owner, today after seeing one of my negative reviews about him, I got an email from the owner, Scott, telling me that because I had a different pool service come out to educate us on our pool (because they never did), our warranty for our brand new pool and hot tub can be void. Thank you Geneva Pools for coming out to help us understand our pool after the company that installed it treated us horribly. Oh, and the reason they emailed us this is because we have a leak in our brand new hot tub that we have to have them keep coming out to address. Do not take my word for it...google the company before using them yourselves. It is a majority of bad reviews jsut like on this page. Buyer beware.

ORIGINAL POST: Worst experience I have ever had with a company. Demanding final payment when they are still not done. cant get their equipment to work but keep requesting final payment. So many “mistakes” on their bills “oops that charge was a mistake” Asking for over $3,000 more than our contracted price for work they never told us they were doing. So so shady. Even legit charges were done so shady (fine print in contract ‘you get the pool for the price in the quote but to run electricity to it and heat is like $25 a square foot extra each.’ Think about that. $3,000 extra above the quote for heat and power. Who does that? How does a sales person (Cindy) not point that out? How can that not be in the quote for a pool that obviously needs heat and power? So shady. Just look on Yelp for all of the other many many one star reviews of this company. And the owner’s other company with just as bad of reviews Scott’s Sprinkler Systems. The reviews speak volumes of the terrible customer service you will deal with. No people skills at this company. Save yourself this nightmare, read the reviews!!!!

I would NEVER recommend working with Don. He used old pumps on my pool that didn’t even work and had to be replaced immediately because we couldn’t turn the system on. Nobody would show up for weeks to do work on the pool. We signed a contract in March and the pool wasn’t done until August. They promised me on multiple occasions that it would be ready for my daughters birthday party at the end of July. I had to find other entertainment for guests since they couldn’t swim. I was not happy. He would show up at my house asking for money when the job wasn’t even done. Please don’t work with him.

After a nightmare experience with another pool service company, we were referred to Naperville Pools and couldn’t be happier. Whether you call or email, they always respond timely and show up when scheduled. Really fair pricing for all maintenance and repairs and if the service isn’t done to satisfaction, they will return to make it right. Great experience and looking forward to many more enjoyable summers thanks to these folks.

Kim J.
Naperville, IL

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3/21/2018
We were very much looking forward to our first summer with our own swimming pool! We had MANY concerns and questions as well as some issues during our first season. The staff was consistently courteous, helpful and patient with us, as we came to find some issues were due to 'user error' as first time pool owners :) Any of the problems we experienced were addressed, with staff presenting as professional, demonstrating an investment in customer service and in our satisfaction. We truly appreciated the timely assistance, especially during evening or weekend times, and the personal attention from the manager and owner who both showed genuine concern with our issues.

My interaction with this pool cleaning company was an absolutely dreadful experience. I initially reached out to them in June, hoping to have my pool opened for the season. A company representative arrived, uncovered the pool, and then proceeded to inform us that my pump was damaged and required replacement before any work could commence, he then departed.

I subsequently received a quote from them that was nothing short of exorbitant, totaling approximately $1200, and this was exclusive of labor charges. I opted to purchase a similar model from Amazon for a mere $250.I hired a handy man to install it for $75 dlls and handled the pool cleaning and chemical application myself.

Months down the line, I found myself relentlessly harassed by an individual named Taylor Krahl, who sought to collect a bill in excess of $600. This demand is baffling, considering that no actual work was performed on my property.

To make matters worse, Ms. Krahl has now resorted to threats of involving a collections agency. I feel compelled to issue a stern warning to anyone considering this company for their pool-related needs: beware. My unfortunate experience serves as a stark reminder that dealing with this company is an endeavor not worth embarking upon.

Naperville Pools has gone above and beyond, consistently providing exemplary customer service.
As a recent buyer of a home with an existing pool and someone who has never maintained a pool before, Naperville Pools has had to do a large amount of handholding. They have been very patient and taken the time to teach me about chemicals, levels, equipment and testing (over and over and over 😂)
I am so glad the previous owner recommended Naperville Pools!!

We had our 30 year old pool resurfaced with Naperville Pool and Spa this spring. From start to finish, they were amazing. Taylor and Cindy in their front office were very responsive and helpful. Don managed the project and was always professional, on time and on budget. We are very happy with the final results. We would highly recommend this company!

The service is GREAT! Always happy with my pool closing's and opening's along with scheduled cleanings of pool!

We recently bought a house with a pool that was in very poor shape. After using a different company that was a disaster I reached out to Naperville Pools and it has been an exceptional experience. They are on time, respond to emails promptly, and never try to sell you on something you don’t need. I have been so impressed with their customer service and would highly recommend them to anyone!

I just completed a pool installation with Naperville Pool Construction a.k.a. Naperville Pool & Spa. I had a great experience, their team works extremely hard, quality and value is very good. The owner was very accommodating and willing to work with us on options and in process changes. They met with our landscaper and worked out a plan to coordinate schedules. I would highly recommend them.

UPDATE: I wanted to add to my review of Naperville Pools, we had a significant warranty claim which I know was a challenge for Naperville Pools & Spa. They have been a top notch partner, the management at Naperville Pools ensured that they would make it right and they certainly did. All of which happen without a raised voice, heated e-mails, etc. The issue was address and their team worked countless hours to ensure that we were satisfied. Its unfortunate when a product does not perform as intended, it was not at fault of NP&S but they made it right. With my latest experience of a follow-up and warranty claim I wish to further my honest endorsement of Naperville Pools.

Regards,

Brian Horwath

Very bad and unprofessional, not recommended at all, save your money and try to find better service somewhere eles!