Reviews of local pros in Naperville, Illinois

Our garage heater had stopped working. The technician was able to fix it quickly and efficiently. Too many technicians these days just want to replace things and not fix them. That was not the case here. We appreciate that!

I had them replace my water heater. They did a great job, cleaned up super well. I’m happy.

Jose should get a five star review. He performed the annual heating maintenance on both of my furnaces. He was quick thorough and very informative. Any issues I had with the systems he explained to my satisfaction. Very nice job Jose!

Furnace annual cleaning and repair. We had our annual cleaning which was covered in our maintenance plan. We had to pay a small amount to cover a minor “firing” issue. Matt is very thorough and friendly. Great service always!

We highly recommend Dutchman. Clint serviced our furnace and was precise, thorough, friendly, and extremely professional. He explained everything clearly and was completely trustworthy.

First the person on the phone was very professional, responsive and kind. She got a tech to come out in less than an hour, our furnace was not working.
Andrew came, he has been to our home before. He was professional, upbeat, efficient and kind. He was clear on what was wrong and got our heat going pronto.
Everyone at Dutchman goes above and beyond.

As always, the cleaning and inspection of our two furnaces by Dutchman Heating and Cooling was thorough and professional. Matt always takes time to make sure everything is in good shape and operating correctly.

Dutchman is at the top of the heating and cooling industry! They ALWAYS do a fantastic job! Their technicians at the very best! Jose has been out to our home several times, he does such a great job! Very happy with Dutchman, highly recommended!

Our furnace was not producing hot air and we called Dutchman. The technician that we got (Matt) was able to diagnose the issue and solved it within an hour. This issue was a backup of water into the furnace which tripped the vacuum switch which was repaired without needing to replace parts as well as recommendations for new furnaces in the future if needed. There was no pressure to go forward with a maintenance plan but we did anyways, In this review, the base emergency cost for this was $355 but we decided to go forward with a discounted 2 year maintenance plan totaling $795 (again this is optional and was not forced on us). The technician walked us through the entire process of what he saw and ways to get the furnace back on ASAP. Dutchman has shown that is has very skilled and communicative HVAC technicians.

Dutchman replaced 2 50 gallon tank water heaters with one tankless water heater. Very polite, knowledgeable and performed the work in less time than I thought it would take. Tankless water heater is a great product! Thanks!

Always had great service from Dutchman. Matt has been our repeat technician, very knowledgable and super helpful, explains everything honestly and easily. 5/5

Great service! Clint has come to service both furnace and air conditioner for years. He's very knowledgeable and professional. He gives a heads up when repairs are coming but does not over sell.

Great company, quality products and excellent service, plus their repairmen are kind, efficient, willing to explain the inner workings of the furnace and what needs servicing. The pricing is fair and reasonable, I love the maintenance program, twice a year visits. Jose arrived on time, came to check the furnace, took time to explain how the system works and answered the questions that I had. Jose, and all that have come to do service are excellent, polite, personable, great with any clean-up, and answers all any questions. Thanks!

Love working with Dutchman. Got a thorough walkthrough of the game plan before work began. The tech was knowledgeable and gave me a roadmap of what he saw in my systems future. Really helps to plan ahead for these bigger expenses.

We came home late in the evening from Mexico to a 45 degree home in the middle of a big cold snap!! Mike, the owner, talked my husband through something with our faulty Nest to get us some heat until a technician could come out in the morning- saved us a late night emergency charge and his technician a cold late night trip. Today Clint came and installed a new thermostat that will work better with our furnace and wiring. He also checked our humidifier for me. He explained everything thoroughly and answered all my questions!! Happy to have found Dutchman!

Clinton is my go to forever. My sister like Clinton also!! When she get a house, she wants Clinton to be her go to tech!! I will wait until his schedule is open before making an appointment!! He's wonderful, kind and very knowledgeable. It's very important to me, my tech answers all of my questions!! I trust him!! Great job Clinton!!👍👍

Very unpleasant experience with Dutchman and would not recommend. Despite being a loyal customer and being part of the maintenance program, I was treated poorly by the company. My furnace went out in the winter, I paid overtime prices to obtain a a diagnostic and Dutchman agreed to a price to install a replacement part. The next day, they installed the part and it was taking longer than expected due to needing to call tech support and the owner of Dutchman attempted to make me pay extra because the project was taking longer than expected. He even blamed me for having a Lennox furnace to justify why I should have to pay extra for the install to occur as if he didn’t know what type of furnace I had at the time he bid the job. I wonder if would have gotten money back if the job was easier than expected? Rather than honor the price he agreed to, the owner was incredibly rude and was one of the worst experiences I’ve ever had with a repair company. I hired someone else to complete the project and it was done quickly and far below Dutchman pricing the next day. More importantly, I was treated with respect as opposed to how Dutchman treated me, looking to scrape every penny they could from me as a customer after already charging above-market prices to begin with. Feel free to look at other reviews I’ve submitted to see that I never leave negative reviews and this was an exceedingly bad experience to warrant me taking the time to write this review.

It is past time for me to get a new furnace! I called 2 companies. Dutchman arrived first. A gentleman by the name of Roger was the salesman that arrived. He is probably “the best” salesman I have ever dealt with. Friendly, professional, knowledgeable, I can’t put into words how comfortable I felt with him. After speaking with Roger and listening to his proposal, I cancelled the other company. Roger is the best!!!

Dutchman has good services and the service people are very nice. The only thing that irks me is how they use the element of fear to get to you buy a new furnace or water heater or some other kind of service or part that you don't really need. I used to work in sales so I know that tactic. I find it interesting that every single time they come to my house, there is something they find that needs to be replaced or repaired when it has been working fine for 5 or 10 years. I don't think the service plans are worth the money.

Our furnace stopped lighting Saturday night, so I called Dutchman Sunday morning and they had someone at my place within the hour! Andrew came and was so helpful. He quickly found the issue while explaining me through everything. I’d definitely recommend to anyone with HVAC issues.

We had a leaky humidifier on our heating system that needed repair/replacement. Dutchman responded quickly and had a repair person here within 24 hours. He was great, and everything was back to normal quickly!!