Reviews of local pros in Naperville, Illinois

Mat, a Dutchman service tech who’s come by in the past, was here today for a scheduled HVAC system maintenance check and everything checked out good 👍. Mat himself is a pleasure to work with - he called ahead, was on time, is very genuine, personable, and polite, and is very knowledgable and thorough in his HVAC work. He clearly explained the system checks he was doing and answered any questions I had. Highly recommended!

We recently had Dutchman out to install a new humidifier. We were very pleased with the service. Every member of the staff I interacted with was friendly and helpful. They showed up on time, were professional and worked efficiently. What also impressed me was how they stand behind their work. I wouldn’t hesitate to recommend them.

The best in the biz! We have used Dutchman several times over the years and the experience from start to finish has always been phenomenal. Great customer service, easy to schedule, reasonable pricing, super friendly staff and knowledgeable installers that have always been a pleasure to work with. Our recent installer Joe did a great job replacing old humidifier on our older system. Kudos to the whole Dutchman team, highly recommended for anyone looking for heating/cooling in the westerner suburbs! The company is also heavily involved in multiple local charities and fundraising initiatives that give back to the community and those in need!

We needed help with furnace repair on sun zero temperatures. They sent technician and replaced a faulty gas valve. We are very happy with the service provided. Highly recommended.

I appreciate Jamal coming back out as promised, correcting and fixing the issue with my air conditioning system as well as putting my thermostat back on so that we can continue to control the temperature. After the first time he came out he got my air back working but he removed the thermostat from the wall and my house was freezing; again he came back and fixed the problem so I’m really grateful for that.

I would give negative stars if i could. One Hour Heating was sent by my warranty company to check my furnace. upon assessment it was determined that a wheel needed to be replaced and the motor to be cleaned which was not covered under the warranty. Since this service is part of regular maintenance, I requested to have them complete the needed services so my warranty would continue to be valid. One Hour Heating changed my credit card for the service fee for coming out and also charged me for the wheel replacement and cleaning separately. Jahmal said they would come back on Monday to complete the job and at that time, photos of the furnace would be submitted to my warranty company to keep our records of maintenance valid. By monday, one hour heating never showed up. My warranty company emailed me stating that One Hour Heating reported that regular maintenance was not completed on my furnace and I will not be able to make claims for the furnace if it breaks down in the future. When i called One hour heating, they claimed that the warranty declined the claim so they would not be coming back. So One Hour Heating basically took my money and charged me for services they never rendered AND on top of it, submitted information to my warranty company that nullified my contract. Im basically losing coverage on my furnace and money for services that my furnace never recieved. When i requested my money back, One hour heating pleaded that they would try and resubmit the warranty claim- which doesnt make sense if they already left paper trail showing that services weren't performed on my furnace that they were paid to do. So far its been two days and i have not heard back. DO NOT TRUST THIS COMPANY.

Julian knew his stuff and fixed our unit quickly, once he had the part. Unfortunately, there was a two day wait for the condenser due to the weekend. We would call One Hour again to repair our HVAC.

Very prompt and professional services. Very happy with their service.

Our technician Jamal was very friendly, professional, and fast would highly recommend. Would use them again in the future. He fixed our furnace, and under an hour as the name of the company suggests.

My furnace had some issues, so I contacted One Hour Heating & Air Conditioning to check my unit. It was easy to make an appointment, and Zahmal was dispatched quickly. Zahmal diagnosed the furnace and promptly figured the inducer was not working appropriately. He also checked all the areas to ensure my furnace would be in good shape and functioning. He added many pieces of valuable advice and recommendations to help my furnace to a longer life. Less than a week later, he returned to my home with a new inducer. The following replacement, he confirmed my unit was functioning well, and other vital parts were working correctly and even cleaned the unit thoroughly. I am so happy to have my unit fixed by Zahmal and thank his professional skills and knowledge. I highly recommend Zahmal as a problem solver for any furnace work!

I think I would recommend this company. The technicians were very serious, friendly and professional, I did good job!!!

Really Good!! I recommend

Great company would highly recommend to anyone who is looking for an honest hvac company that you can trust . The technician “Paul” was amazing , he was very thorough and showed me exactly how my system worked! He was honest and didn’t try to sell me stuff I didn’t need! Best technician I’ve came across!!

Krunal and the team at One Hour Heating & Air provide timely, affordable and expert service for your home comfort and air quality needs. As a busy real estate agent, I have requests from clients on a weekly basis for a reliable and knowledgeable hearing and cooling expert. It gives me great pride and peace of mind to be able to recommend One Hour Heating & Air without a sliver of hesitation. Do not hire some 2-bit HVAC guy, hire a professional team you can count on.

Jahmal explained process in terms I could understand, and reassured me the heating issues would be rectified ASAP. He left my wife and I feeling very satisfied with the service provided.
After obtaining the parts our furnace was fixed and heat restored to our home

One Hour was great. They came out immediately and our problem was resolved in a timely manner. Paul was extremely polite and knowledgeable. I will definitely use them again.

Paul was amazing! He explained everything to us in terms we could understand and answered all my questions. He knew so much and we couldn't be happier with him or the company. We will call one hour heating every time! Thank you so much Paul!

Paul was very knowledgeable and experienced. He explained everything from start to finish about our system. He was very helpful and came with very positive energy. I will give him 5 stars every time and I highly recommend him!

Paul was fantastic and shared what he was doing every step of the way. Was very informative about the inspection that he was conducting. Super polite and personable. We almost wish that our HVAC goes out so that we get to work with Paul again! ~ Cheers

Zo was amazing! He was on time and the service was prompt, efficient and affordable. I would use again and recommend to anybody who needs service.

Paul and Mathew were two of the most courteous young men I’ve had the privilege to work with. In addition the service I received was excellent! They took time to explain everything that was happening to my air conditioner/furnace and how to solve the problem . I would recommend this company without reservation.