Reviews of local pros in Naperville, Illinois

I can't say enough about the crew that took down my 40 year old tree. On time, personal, professional, friendly, got a long well as a crew. Hard working, cleaned up properly, always engaged with a smile. Steve Piper is fortunate to have these guys in their employ! Give them my thanks for a dangerous and difficult job well done!

I'm glad that we chose Steve Piper & Sons for our tree work. Having just moved into the home the trees had been neglected for years. The crews showed up on time and worked miracles on all three trees we had trimmed up. The yard was cleaned and the crews were courteous and fun to watch. Safety was a big focus during the entire process. I'd recommend them!!!

Rather rude on the phone when trying to determine a window for delivery. Called them several times and was given impression I would be in morning, morning came and passed called and was told it would be right after lunch, which came and went as well, called one last time and was told they would be here before 4:30PM. That too has come and passed, no call, no update if my mulch is arriving at all today. They were prompt to call me the day before to let me know they were charging my credit card though for my order of mulch. Won’t ever be ordering from them again not worth the aggravation or time spent trying to get a time from them on delivery. Window to them is 7:30-4:30 which they can’t even hit that...

Great prices on mulch. Free delivery if you are in a surrounding subdivision

We are giving one star to Steve Piper and Sons not only for the poor quality of the crabapple tree we purchased but also because of the customer service involved since that initial tree purchase and planting of June 2020. We chose Piper and Sons after receiving several other estimates for an ornamental tree in our front yard. The reason we chose Piper and Sons was due to their reputation.
The planting date was mid June of 2020. It was a very hot day and our tree delivery was late afternoon. The tree looked awful after being on that truck for some length of time. We mentioned that to the planting crew during their work. They said just keep the tree watered. We immediately took pictures of its condition and kept watering over the next several weeks. We continued to call their office along with sending pictures of the damaged tree. We arranged for a follow up inspection at that time and the arborist, when questioned about the possibility of apple scab, said it might have it and they would be out to check the tree in the fall. Meanwhile, we kept following their watering instructions.
In the fall, the tree looked atrocious and upon the arborist’s return, it was stated we would have to wait until spring. Since that time, we have contacted their office and upon them sending another arborist…their responding e-mail to us states the reason it is losing all of its leaves is due to apple scab disease.
It has been 13 months, and Piper and Sons has refused to work with us on a resolution to this problem. We feel the tree was diseased from its very first day and should never have been planted.
We are so very disappointed in Steve Piper and Sons!

I usually order a cord of wood each year but this year I only ordered a face cord. The guy who i usually get wood from had some health troubles so I called Piper and Sons. This will be the last time I do that. I have had 5 fires so far and that results are horrible. This wood is NOT seasoned like they say on their website. If you do not constantly have a fire source the wood immediately flames out. My wood is stored under cover and had never been wet since delivered. Sure they delivered the wood and the quantity i asked for but it will not be usefull for another year.

Customer service was great, however, I will be purchasing my wood from a different supplier going forward. I purchased half a cord of wood last week. This wood will NOT catch nor burn no matter what we tried. It cracked and hissed the entire time it was in our fireplace. I find it hard to believe this wood is seasoned. If so, it’s wet from last weeks storm and should not have been sold. Extremely disappointing considering the cost.

Got a quote from Piper & Sons for pruning/trimming of two moderate size maples giving too much shade to back of house & deck. Liked the price and was scheduled for 'sometime in late March.' Was called March 23 and asked if they could come do the work in about an hour. Fortunately, I was home and flexible , so I said YES.

BIG MISTAKE. They showed up with 9 guys who quickly diced and sliced off the branches of the lower limbs, but didn't touch the canopy of the tree at all. So still too much shade - no real trimming back was happening except near the chimney. They started to pack up and I told them to get back and finish the job 'as quoted' - start pruning back the outer branches. The supervisor told me 'we don't shape trees' . . . despite the fact it states on their web site: "Steve Piper & Sons, Inc. has been trimming and shaping ornamental trees for over 30 years." I said 'Well, you're gonna shape these trees!'

Things got ridiculous quickly. That supervisor struggled to use a pole shear to lop off some outer branches, while all the rest of the crew looked on and laughed at him, but not a one of them tried to help. Then I took the pole from him, climbed up my own ladder (they didn't have one !) and started trimming. The rest of the crew left and a second crew chief finally took over the pole shear and did about a third of the job that remained to be done. Then they all left. What a clown show!

A couple weeks later, I bought a 14' pole shear for $50, rented a 14' ladder and finished the job myself. I had complained to Piper & Sons management about how unprofessional their crew was and I feel the job, as quoted, was not completed. He said he was sorry, and discounted the invoice by 10%. Big deal - paid for my new pole shear, I guess.

If you need a tree cut down, I'm sure these guys can do it fine. But if you need something done with a little more finesse and a lot more professionalism, better call someone else.

Had a great experience ordering firewood today. Everybody from the lady in the office to the gentlemen loading the wood were very nice and professional. Wood is very good quality, and burns a long time. Will definitely be placing the next order with them.

Outstanding service! Grooming and mulch installation in beds around house and trees. Far exceeded our expectations. We won't hesitate to use them again. N

Rude customer service and absolutely gutted s small tree that used to provide shade for the house but now looks like a cactus.
You wouldn't have any record of my name, I'm not the one who books the services, I'm the one who writes reviews. And unless you can re-attach limbs to a tree, there is no way you can make this better.

This is the second time we have ordered firewood from Steve Piper and the price, delivery and stacking was a good value. The order was placed over the phone and the firewood was delivered as scheduled and nicely stacked in the proper location. If you have a fireplace and don't want to bother with smaller bundles, Steve Piper is a great option.

These guys never fail. Came out again to trim our very large tree. They do an amazing job and clean up everything on the patio afterwards. We call them every year and we always will. Highly recommend

I cannot say enough good things about the Crew and Staff @Steve Piper & Sons. We had major tree damage from the July 2024 tornado. Our 60 plus year old trees were highly damaged. The work crew was excellent. We highly recommend Steve Piper and Sons.

Called to ask about treated wood. Was looking for a better way to dispose of it rather than the landfill and I know a lot of places don't take it. I was assured they would take it. We are about 40 min away from the facility but it was worth driving the extra time to avoid the landfill. Upon arrival we were told they couldn't take treated wood. I waisted time, money, and fuel getting there just because they lack the ability to train there people properly. Whoever answers the phone Thursdays in the afternoon, please re read your guidelines for materials accepted to avoid wasting more people's time.

These people are awesome, they did a great job removing a tree from my neighbors yard, and were so kind as to also take a large tree branch that had fallen in my yard from a recent storm, very courteous, generous, and helpful crew. Thanks Steve Piper & Sons!

Fabulous job by the crew from Steve Piper & sons landscaping!

Before purchasing mulch from this company please look at the comments on NextDoor. They apparently delivered 12 yards of mulch to an 82 year old gentleman in Cambridge and instead of dropping it on one side of the driveway so he could get his car out of his garage, they dropped it so it covered two thirds of his driveway. When contacted they were rude and refused to fix the situation. Not what would be called good customer service. Again, I am repeating what was reported on NextDoor.

I get the city has a contract to cut trees but you can not block people's driveways and then take lunch. Made one of our 3 cars move out of the driveway even though they're not cutting anything there and I had to park on another block while the guy is sitting on the back of woodchipper swinging his feet like their not being a huge inconvenience. Unacceptable. Park in between the driveways for lunch.

I had an ash tree injected (EAB prevention) and three trees trimmed. I found Steve Piper & Sons Tree Service to be responsive and easy to work with. All of the people I dealt with (scheduling, estimate, follow-up questions, pre-work phone calls, folks doing the work, etc.) to be professional, nice and fair. The prices were very reasonable (in my opinion, of course) for the work performed. They did this work in two trips. The ash tree injection took a while since this was done in the fall and the sap wasn't running up in the tree as quickly as it might on a hot day, but that wasn't a problem for the certified arborist doing the work. He knew what he was doing and explained a lot to me about the process and my tree. The three tree trimmings were done a few weeks later by a team of 4 men. They, too, were professional, efficient and knew what they were doing and within a few hours, the trees were trimmed and looking great! They cleaned up all of the debris, shredded the limbs and raked the areas around the trees. I couldn't be happier with the work performed by these guys!

Service provided was to remove 2 large branches. Team arrived on time work was completed in a timely manner and the did a great clean up job

Would use them again and suggest them to others