Tile Contractor reviews in Naperville, Illinois

Well, about one year ago I invested thousands of dollars in a project to have this company do a “grout replacement” job on about 1000 SF of 2x4’ fake marble tiles. They didn’t dig out anywhere near enough grout, what they “replaced” was surface depth of no more than 1/16” in many places, which summarily rejected the floor and fell out in high traffic areas within days. After two visits to touch up areas, they asked me to wait until after the Christmas holiday as it would be a heavy traffic event. I’m not foolish, I didn’t expect this job to be as good as replacing the floor, and I hoped to extend the life by 5 years before I would have to replace it, but I didn’t even get 5 months. It looks terrible, and I never did get contacted by them about the final follow up post holidays.

August 2025 update: The company sent its most senior technician out to restore all areas of the floor that were unsatisfactory upon completion of the initial job. Assuming the newly completed work stays in place, I would re-rate my experience as reflected. Ownership was apologetic that it took as long as it did to be completed correctly. The communication issue mentioned ended up being a misunderstanding about who was responsible for reaching out.

We hired Grout Medic to remove mold/clean grout in 3 bathrooms and floors. They also recaulked the bathrooms and our kitchen sink. Mike D. was courteous and efficient. They did a great job! Would not hesitate to use them again!

My kitchen, bathroom and laundry room tile looks new again! We were selling our home and wanted it to show it's best. The investment really paid off. Mike was very thorough and professional.

Zach did an outstanding job! He repaired and refreshed the grout, recaulked the shower glass and door, and replaced the door sweep. Everything looks brand new, and he even shared helpful maintenance tips. He was professional, efficient, and left the workspace spotless. We’re very happy with the results and highly recommend his services!

The grout medic couldn't be more disappointing with their service. Joe was a terrible salesman and will not honor the proposal that was laid out. The proposal had the following written down:

"remove existing caulk and loose crack grout in seams as necessary".

Their job was to remove old existing caulk and lay down new caulk. When the technician arrived, he said that none of the old caulk would be removed prior to the new caulk being applied. He was simply going to caulk over existing material. I immediately postponed the project and contacted the project rep (Joe) for clarity.

I've had caulk jobs completed in my old house in the past; never once did they suggest that this was acceptable practice. Old material has to be removed prior to laying down new silicone. For a company that specializes in these types of projects, I was shocked that Joe was vouching for the technician. He was unprofessional, became agitated, and made it sound like it was my fault that I was adhering to the proposal that he laid out. When I called this out, he decided to cancel the agreement. Do NOT do any caulk jobs at this company. I wouldn't recommend them to anyone who wants a job done right.

EDIT (11.30.25)
Since Joe (or whoever else) is choosing to incorrectly describe a situation they were not there for, I'll reiterate the following:

-Pete, the technician who was present, HAD ABSOLUTELY NO INTENTION OF REMOVING ANY EXISTING CAULK. HE SHOWED ME EXACTLY WHAT HE WAS GOING TO DO WHEN HE APPLIED THE NEW CAULK DIRECTLY ON THE OLD CAULK. I EVEN SAID THE FOLLOWING BEFORE STARTING: "MY DAUGHTER IS SLEEPING RIGHT NOW, BUT YOU CAN START UPSTAIRS FIRST, SHE PROBABLY WON'T WAKE UP", TO WHICH HE REPLIED "OH DON'T WORRY, THIS WON'T TAKE TOO LONG. I WON'T BE MAKING MUCH NOISE AT ALL, IT'LL BE OVER PRETTY QUICK". I've removed caulk in the past, and it is not a quiet job. It takes elbow grease and effort to remove old caulk (hence why I made these statements about my daughter sleeping in a room across the bathroom).

-The color caulk statement is completely inaccurate, as I told them multiple days in advance that I wanted mapei avalanche to be the color (see attached e-mail). There was nothing to discuss on the day of the job as it relates to the color. There was nothing to sample, as everything had been picked already.

-I asked the technician point blank: "ARE YOU NOT GOING TO REMOVE THE OLD CAULK?" He replied with "NO I AM NOT. WHAT WOULD YOU LIKE TO DO THEN?" I followed up with the statement "LET'S HOLD OFF FOR NOW UNTIL I CONTACT JOE ABOUT THIS, BECAUSE THE CONTRACT SAYS SOMETHING DIFFERENT THAN WHAT YOU'RE DESCRIBING." They are trying to make it sound like I wanted to waste MY time and their time the day after thanksgiving. Trust me when I say this, I've never had to ask a contractor to leave my house for a job prior to this. I don't gain anything by "lying". I don't gain anything by them not finishing the project. I shifted my entire schedule to make this happen. I was extremely disappointed they did not honor their agreement, as this pushes the project timeline back even further.

-Since we're talking about inconsistencies, here is another one: the technician mentioned that the weep holes in the first floor shower SHOULD NOT BE CAULKED. Joe, the rep, said the COMPLETE OPPOSITE when he came by for the original estimate. The tech looked at me flabbergasted by these statements that Joe made. Again, this is another example where they weren't even on the same page at all. Even now, I don't know who is correct on this matter. They talk about "being in alignment with NTCA practices", yet they aren't even in alignment on this particular issue.

I am laying down the facts and have the evidence to support my statements. This isn't hearsay.

EDIT 12.3.25:
There is nothing in this situation to "see differently". These are facts that cannot be argued. These aren't opinions. The best thing to do would have been to acknowledge the inconsistencies and make remedies, not stand by them.

I had The Grout Medic expert at my house on 3 different occasions for work on 3 bathrooms and an entryway. The work was superb, and I’ve received many compliments. The technician was very knowledgable and personable, and he instructed me on maintaining my tile. I highly recommend them!

The Grout Medic consistently delivers outstanding results. I rely on them for all my kitchen and bathroom projects, including grouting, sealing, and cleaning stone and marble surfaces. Their professionalism and quality of work are exceptional every time.

I couldn’t be more pleased with the two bathrooms The Grout Medic cleaned. They looked better than new. The tech who worked for us was great, left everything in perfect condition. I highly recommend the Medic’s services. A great company to do business with.

Dylan from The Grout Medic did a wonderful job cleaning and sealing our kitchen, foyer and bathroom tiles/grout. It's always a pleasure working with this company. Friendly, professional employees, and great service.

Needed to caulk 2 bathrooms around tub and final result was beautiful. Everything went very smoothly. Bathtubs look brand new, and they also did a great job on wall tiles and floors. Bathrooms look clean and sparkly. Highly recommend!

Mike who did our grout work is a perfectionist and did a great job. We are so happy with how our grout turned out. Besides our floors we had our backsplashes re worked.
From the initial estimate to completing the work, everything went smoothly and the job was better than expected. I highly recommend The grout Medic for cleaning and repairing any grout in your home. This is a very professional company.

We had a fantastic experience with The Grout Medic! They cleaned, whitened and sealed the grout in our main floor bathroom that is a high traffic area and it has held up beautifully over the last several months. They were professional and fair with their pricing and their expertise. I highly recommend!

Our old dated soap scum filled tiles look like new! Our bathroom looks great and smells clean! Our tech Mike was friendly and informative AND super nice to our nosy pup. We definitely recommend Grout Medic!

First and foremost, I have to say Tasha from their team is amazing! She explained everything, always communicated, and would get the answers I needed even if I had too many. Ensured I felt comfortable and understood. The teams work was just as amazing! My bathroom looks brand new, that I decided to have them do my mothers bathroom. She is beyond happy with the work. From Tasha to Ron to the technicians I give A+++. I plan to do my mothers 2nd bathroom and will only reach out to Tasha and the team moving forward.

Our floor and showers look great! Service technicians were friendly and did an awesome job! No mess and was finished in a day! First grout cleaning in 28 years and it looks brand new! Love the new grout color too.

I have to admit I was not 100 % satisfied with the bathroom grout work at first - however I had them come back to do our kitchen floor tile and steam clean the tile. They redid the bathroom at no charge. I was so pleased with their attitude as well to insure that we were pleased with the finished work. We had bathroom tile, kitchen floor and wall tile cleaned, regrouting and our front door area. We were 100 % pleased and will have them do our family room floor tile soon. We recommend them. Thank you Grout Medic!!!

We had Grout Medic clean and grout our terra cotta foyer. It looks great! I was thinking of replacing the tile but Grout Medic did the job quickly and efficiently. I’m so glad we used them. They were a pleasure doing business with.

Grout Medic took a tiled shower that was installed 20 years ago and brought it back to life. It was not dirty but since I am on well water here on the farm rust and scale from hard water (even with a softener) had taken its toll. I also had the floor of the shower re-grouted because I felt it needed it I had the rest of the bathroom updated with new 12x20 tile floor. new quart, lighting etc. Tearing out the old shower and installing a new tiled shower was quoted at $17,000. I am so happy with job they did and would highly recommend their service. Reasonable pricing and great workers. Anne V Minooka, Il

Excellent customer service. After a few months had some issues with caulking. Ron came out and assessed the issue and redid caulking. The issue may have been due to a slightly caustic cleaning solution I used. He suggested some more neutral ones. It's been almost 2 months since redo and no issues.

I used Grout Medic to remove some cracking grout around my tub and place new caulk. The technician was very polite and professional. Grout Medic did a great job with the re-caulking of my tub and I would recommend them to anyone looking for tub caulking.

The grout in our shower had quite a bit of mold on it. They cleaned up the mold and even replaced the silicone that we felt was too wide. They also cleaned all the tile. It looks like new now and there was no mess when they left! Very pleased with the job!!