Reviews of local pros in Oak Brook, Illinois

Eric is a devoted, respectful, punctual, and reliable young professional. He did an excellent job in the maintenance and cleaning of our dryer. I will definitely use Sears' services again in the future.

The tech arrived early, came in and went straight to work. He gave me an estimate, a little higher than I expected. He did a great job and didn’t take long. I was disappointed in the warranty, I spend over $500 for repair and the warranty is only for 30 days.

Tech was knowledgeable, friendly, had spare parts with him. My land mower (tractor) fixed in no time.
I am grateful for the service

Very knowledgeable, and professional technician. Took his time explaining things, and asked me if I had any questions he could answer.

Happily doing laundry again! Ibrahim diagnosed and fixed our dryer on the spot. Very courteous service and would highly recommend.

Saul is amazing. He took the time to explain what the noises were from our refrigerator, and thoroughly inspected our dishwasher to verify the source of the issues that were causing it to not work. We will be asking for him by name (number) if we have any repairs needed in the future.

Oscar was excellent - the best Sears service person we have ever had. He was efficient, knowledgeable and very helpful.

Monty was a great service technician. I think the interface of scheduling service online needs work. I got reminder emails all week, I would’ve expected to get a call the day before telling me a narrower time window for when my technician would be at my location. Instead, he called me 15 minutes before he was arriving at my location. And that’s because he said he didn’t know where he was going until he had finished his first service call. I would think he would want your service technicians to know their entire schedule for the day. That way they could contact the people requesting the service and give them a better window as to when they will be arriving.

Very disappointed tech kept saying that’s adding up fast. And when told what I the customer wanted he tried talking me out of it. Then asked him to disconnect said part because it has to be ordered so I can resume using my cook too but says nope he can’t do that. That’s crap won’t be using sears ever again. And then he asks if I want a warrenty policy with the company lmao

Ibrahim S. arrived at the estimated time..proceeded to diagnose and repair the refrigerator problem and gave me some preventative care advice. Very professional..attentive..and cleaned any mess..A great service technician

Confessor was my service technician today. He showed up a little later than the website said, but he did call in advance to tell me when he would arrive. He fixed my Kenmore Elite refrigerator's failed compressor. He also gave me a few tips and bits of information about my refrigerator.

While I was unhappy to have my refrigerator out of service (the compressor failed 7 years into the 10-year warranty), Sears Appliance repair was pretty good at providing me with information and making repair technicians available in a timely manner.

When my refrigerator-freezer failed late Monday, I confirmed it on Tues. morning and called Sears Appliance Repair. They sent a technician over that afternoon. He (Ibrahim) confirmed that my compressor needed to be replaced. Unfortunately, he did not have a replacement immediately available. He ordered the compressor and two related small parts. The compressor (a $500 item) was free because it was under warranty. The other 2 parts and the service cost me about $660.

Originally, I had been scheduled for the installation of the new compressor 2 weeks in the future. But the parts were delivered to my home 2 days after the original technician ordered them. I called Sears Appliance Repair and was able to get the service call moved up to the next morning. It was a pain in the neck being without a refrigerator-freezer for 3-1/2 days (and putting all my food in a cooler with ice in the meanwhile). But at least Sears Appliance Repair got the matter fixed fairly quickly.

I also liked the website where the expected time of arrival of my technician was posted. I was originally given a 4-hour window of arrival, but the website told me how many other customers were ahead of me and an estimated time when my technician would arrive. They also sent me e-mails and called me to alert me to the arrival. So I would rate the overall customer experience as pretty darn good. -- SZ, Glen Ellyn, IL

Oscar was very informative and helpful. He serviced our washers and dryers quickly and made us aware of the home warranty program which we signed up for. I did not like the fact I had to pull out and put back my washer and dryer myself which was two stackables.

Service man was great. Worked fast and neat. Problem he did not have the part, cost was way higher than normal, and could not get.it for weeks

Very quick , friendly and thorough. Explained the issue and quickly had it resolved

The tech who came over could not fix the dryer, and his recommendation of hiring a dryer vent cleaner again completely waste more time and money.

Additionally, they kept canceling my appointments and not notifying till the end of the day, resulting in my taking time off from work unnecessarily!!!

Horrible service !!

The technician was thorough, and didn't break anything similar to the last technician Sears sent.

The communication was extremely poor. No one contacted me ever. I had to initiate every time I needed help or find something out. They would say one thing snd fo another. I waited from 1 pm until 5 pm and no one showed. I was told I was next. I had to wait the next day to get anyone to come help! Still a phone call should have been made with explanations & apologies!! I paid $129 for no service at all, The main phone number that I called was the only way I knew anything!

Fast, Clean and Polite, job well done. However the A1 system you have incorporated is an absolute nightmare and I plan on cancelling my service coverage.
I will NOT deal with this again.
I set up a digital call, the call never came. I set up a technical appointment and they never confirmed. Finally I was able to set up another appointment and when be showed he was great. People count machines DONT!!!

Jerel and his assistant were top notch. Fixed the problem and were very knowledgeable.

Very personable, my washer had a broken agitator, tech went above and beyond to make sure it was fixed properly, technician was amazing, company never provided a written, or emailed receipt that is needed for my landlord, she needs it for tax purposes, cant even call because of the a.i. that answers, what a joke

Conscientious service, let me know every step of the way what was going on and when he would be there. In the end he fixed the problem and did it in the fairest way.