Reviews of local pros in Oak Brook, Illinois

Jorge was efficient at diagnosing and fixing the problem with the dryer. Arrived on time.

This was my first time using Sears for a repair, my technician was awesome & very knowledgeable. He was here on time, knew exactly what the problem was & successful repaired my refrigerator! Thank you & I will always call Sears for any future repairs!

Excellent service. Patient and attention to details and needed information. Helped me a lot.

Great job. Very professional. Quickly got to it, diagnosed the problem and fixed it. Was happy I got the service plan!

Dino was very honest with me. They no longer make ice makers for my refrigerator.

The actual diagnosis and the subsequent repair of my washer were excellent. I had to reschedule my first repair appointment because the repairman was not here before 5PM. I also did not receive any calls on this appointment and trying to get any information from your AI system was impossible. An option of a real person would be good.

The technician was knowledgeable and kind, polite and really treated me with respect.

I had a Sears Kenmore elite fridge that went bad. Apparently there’s a class action lawsuit on the condensing unit. They told me it was fixed with the new fridge we picked up that had a 10 year warranty on the condensing unit from Kenmore. Apparently that was a bunch of crap. It took them one month to fix my refrigerator and it is already broken again a week later. On top of that I had to pay another thousand dollars to get a home warranty and fix this fridge for $687 when they told me I had a 10 year warranty on the condensing unit. Second fridge broken again Ken elite sucks.

The service technicians were outstanding. Knowledgeable, customer friendly, very neat and left everything clean.

Saul is an amazing technician. He arrived on time, was very knowledgable and he took the time to explain what my repair entailed.

Chuck is the BEST! Courteous, professional, and friendly…fixed the issue right away.

Communication with Sears Home Services is impossible.
It is all through A.I. Web and Phone interfaces....Even the recordings tell you so.
If the repair fails you literally cannot speak with any human being.
You can sometimes work around this by calling Sears Home Warranty services to get an actual person who can find someone you can speak with.
But in all honesty, I would seek appliance repair elsewhere.

Chuck was on time and very friendly. Got to work right away. After the work was done Chuck showed us the old part and explained how to prevent damage in the future. Would gladly have Chuck back again

Services were awesome from scheduling to the techs! They were friendly professional and fixed the problem. Cannot ask for anything more. :)

Easy to schedule and timely service. $$$$$$$ expensive. $542 for 2 hours including travel and a return trip for $20 part off Amazon. Actuall diagnostic took 5 minutes and replacement took another 5. Just too expensive to ever try again.

Chuck, the service tech, was excellent. He followed a logical diagnostic pathway to isolate and resolve the water leak problem. He did the same the last time he serviced the washer 11/2-2 years ago

Very accommodating and efficient. It was a pleasure -extremely nice man. I see you are asking how I felt about the price below. I certainly don’t want it to be a reflection on the repair man cause I’m sure he doesn’t set the price, but I thought it was high when compared to the cost of purchasing a new dryer.

Charles was very helpful and knowledgeable he took the time talk to my wife about the on going issue he checked multiple areas and come up with a solution that fixed the issue which was covered under the part that was changed. Charles didn’t leave until he knew the issue was resolved which was greatly appreciated.

Our technician was Charles. He was very helpful. Arrived on time. Was able to explain what was going on in plain English and correct the issue within the diagnostic appointment.

The service man Chuck was very knowledgeable of what was happening with my dryer after I informed him my vent were cleaned on October 2nd. He provide me insight on what I needed to do have the dryer work properly again.

Marco was great. He came out and fixed the issue right away. I waited a couple of days before filling this out to make sure no other issues. There were no othervissues just like he said. He is very knowledgeable and friendly. I highly recommend Marco.