Appliance Repair reviews in Plainfield, Illinois

Absolutely not reliable and unprofessional.

The technician that I had was in for 5 mins and already determined the issue. My garbage disposal needed to be replaced. I’m not a very happy customer!

Got new belt for lawnmower because mower was jerking back and forth when shifting. After belt installed the mower still jerked. Repair person said the problem was with the transmission. Sure would have liked to have had that diagnosis in the first place! I just wasted over $400! If I would have known that was a possibility I may have opted for a new mower.

I have been without a fridge for a month. They asked for payment upfront, to order the parts, which I paid. And have canceled three appointments. I would not recommend this company, no wonder sears went out of business.

Technician was great and able to repair in no time. The problem was it was repaired by them a few months ago, the part installed loosened. They took no accounting for this. They did lose a customer today.

Knew exactly the situation. Knew exactly what to do. Solved within minutes. Very knowledgeable. Excellent customer service.

Chuck was great. Very nice and professional and the repair work was done quickly.

The tech arrived prior to marcos surveyed, and ordered the parts and was sure that the issue shall be fixed. Marcos arrived and said the repair can't be performed and that the equipment isn't fixable - note the refrigerator is working and cooling. The only issue we have is the water leaks.

Jamil was a hard dedicated worker, confronted with a tough task to undertake in an hours time. He worked diligently nonstop to tackle the job which took him better than 5 hours to complete. The only concern was the one missing bolt that was never found but once the test run was performed, a mysterious rattle occurred at the start of the final spin, ceasing at full speed only to resound during the slow down, could that sound have been the missing bolt ,only time will tell.

Exploded the outlet and created a flood behind my fridge. Fridge is still not working. He said it will take over 24 hours for water to even start to come out of the fridge

Emmanuel was here between the scheduled time and kept me abreast of everything that was taking place. He exchanged the parts, cleaned up his mess and departed when in a timely fashion. It was a pleasure to have him assisting me today.

I had an appointment scheduled for refrigerator repair on 2-14-24 between 8 am to 5 pm. I took a day off work to have this work done. Sears sent me a text message today at 10:50 am rescheduling my appointment for tomorrow. I lost a day of work because of sears. Also, the compressor on my fridge was replaced by Sears last year in May 2023. The compressor stopped working 8 months later. This is a replacement compressor. Sears has the worst customer service. I have called them to try and speak to a live agent but there is not a prompt that I can select to speak to a customer service representative. I will be canceling my service plan after this. The service they provide is sub-par. This is unacceptable!

Waited all day for a dryer repair just so they can reschedule without my input or contacting me. This shows poor customer service and poor communication skills. No wonder Sears is out of business as a retailer.

The technician was very rude. Had zero people skills and did not install the hose back onto the back of the washer. I attempted to use my washer and realized the hose was not connected. His negligence caused my laundry room to flood with water.

I will never use this services again. You can't get a hold of a person to confirm when the tech will arrive. Then, when I tried to call the automated system, it reschedule my for a week later, and no one can fix the issue of it mistakenly changing my appointment... Stay away from this service...

Jerel was amazing! He knew exactly what my issue was and fixed it quickly! He was also very nice to talk to.

Armando the 1st tech that came to my house was amazing. He was respectful, insightful, and courteous. However Omar the 2nd tech was the complete opposite. He was pompous, arrogant, and off putting. He spoke to my wife with an attitude, until I came home and took over dealing with him. I don't know if it's a scuvanistic thing or what but Omar didn't treat me as poorly as he treated my wife.

Technician was outstanding answered every question I had and fixed issue with our washer. I can't thank him enough for his hard work and expertise.

Luis explained everything in a way that made sense to us. He was friendly, knowledgeable, and thorough. I would definitely recommend.

The only reason I gave 4 stars instead of 5 stars is because the service window from when the technicians will arrive is from 8am - 5pm which made it tricky to make sure someone could be available.

Needed water line repair for refrigerator.
Replaced immediately after part arrival.
Saul, the technician was friendly and very professional .

Efficient and professionally completed the job my microwave is fixed!