Appliance Repair reviews in Plainfield, Illinois

I normally don’t like Sears but my warranty company used them. I can say the technician was awesome and fast. The best service I’ve had thus far.

I am very glad we got Jerel to check out our dryer. He throughly checked it out and found the issue. Ordered the part and came back a few days later to replace it. He went the extra mile to check and clean the inside of the dryer afterwards so we wouldn’t have a fire issue because of built up lint . I hope you will be as lucky as us to get a great technician.

The repair service was fine, but I was contacted 4 times with different times he would arrive. I have never had a repair service with an 8 hr window. I sat waiting for repairman to arrive for 5 hrs. You should schedule repairs with a 4 hr window.

I had a wonderful experience. My repairman..Tom was excellent. He took the time to explain every step and also answered all my questions.

In the past we have been able to drop our equipment off at their locations. Now, a tech is sent to your home. Being disrespected at your house is not ok. The tech was rude and would only entertain the most expensive solutions. I would not recommend.

Pleased with the quick professional service. Improvements you can make is to have a real human contact for customer service. I found that dealing with the website and AI assistants only may have caused delays in getting my repair as well as being overcharged. VERY confusing!

Mr. Thomas is a senior technician with Sears Home Service. He is a very knowledgeable individual that knows his trade well and takes care of problems promptly, while also carrying on pleasant conversation with the client. I highly recomend him and anyone who gets him as a technician is very lucky.

The first thing the repair person stated was that You MUST get paid before he could see my furnance. In what world of service, you pay first then they may or not do anything. This is a fraud, scam, beahre with Sears Repair people, they want your money and once you pay, they can say or charge you anything. Cancel your appointment ASAP!!! Don't get SCAMED!!!

great deal quick service

Lack of consistency and communication. Outsourced repairs. Did not fix the problems. Beware.

Great, honest guys. Quickly diagnosed the issue with my laundry machine, got the part within a week, and was efficient with the repair. I am a first time homeowner and they were clear with me about everything the entire time.

I also scheduled a furnace maintenance appointment with them and they completed that within 20 minutes, if that. My furnace has never run more quiet and smoothly. Can't recommend Felske HVAC & Appliance Repair enough. Customer for life.

Called them for a gas issue on an appliance and the took the time to explain what it could be to keep my family safe first, picked up on multiple calls and waited on standby to see what next steps were needed. Once that was establish they were timely, attentive and professional. After the work was completed they stayed for a few mins which organically turned into a great conversation to help me assess they are definitely a great company but great people. Highly recommend them for any needs.

Jerry was great! I’m very pregnant with three small children and Jerry made time during his day to come out the same day I called to look at my broken washing machine. He was fast, thorough, professional, and knowledgeable. When he felt that replacing my washer was more cost effective than fixing it, he gave me good advice and suggestions on what brand to get and which retail stores were great to buy through. I highly recommend. 👍

Felske provided great service! Jerry provided great advice regarding whether I should get a fridge repaired or just buy a new one. He was concerned more about me than he was his bottom line! Which is rare nowadays. I will use their services again!

We had a problem with refrigerator not working properly. Jerry came out the same day and figured out what need to be done. He kept in touch during the parts ordering and was very responsive to all our questions. Very polite and professional. Would highly recommend their services. We now have their card posted on the fridge for any future appliance repair needs. Thank you!!

Jerry did a great job! He was on time and very professional. Would definitely recommend and would use his services again!!

It has been a while since we needed help with our appliances. Long short we were having issues with our dryer and I called them on Saturday and they were able to come the following Monday. The Issue turned out not to be as serious and they were able to fix the problem quickly. On top of that, we weren’t charged at the full cost because it didn’t take as long as expected. We will be using them again if/when we have another issue! Highly recommend!!

I was able to get an appointment within a day and my washer was repaired in a few days. The cost of the estimate was reasonable. The turnaround time was faster than the companies Ive used in the past. Felske is a family owned company. They were professional, knowledgeable, and honest. I will use this company in the future.

5.27.22
Thank you for arriving ahead of schedule today, your honesty,and educating me on the importance of safety and maintenance of my dryer.
Im so grateful that you were able to diagnose and repair the problem in one visit. I highly recommend this company because they provide exceptional service ! I give them 10 STARS!

I needed some immediate assistance when my dryer stop heating, I called Felske HVAC. Jerry and his son were amazing!! Jerry responded to my call and on the same day was able to come out and fix my dryer. I would recommend his service again. In fact, he’s coming back to repair my fridge.

EH
Plainfield, IL

Jerry is very knowledgeable, professional and has very reasonable rates. He is extremely honest and isn’t just out to get your money. He spent the time time explaining the issues. Gave us different options, really went over and beyond! We will definitely use him for all of our appliance repair needs! Thank you Jerry, so lucky to have found you by a goggle search! You are a blessing!

Felske HVAC came out to my property recently and did an amazing job. They were very knowledgeable and honest. Highly recommend them for your next service!