HVAC reviews in Plainfield, Illinois

Tony and his team are always responsive and professional in their diagnosis and repairs of our furnace and air conditioner. Their charges are fair and their work in guaranteed. I highly recommend Eagle Air!

The worst service ever, no integrity, not honest, try to sell you services for extra money, very rude. They came to my house after a service request to my warranty company. Instead of fixing the issue as supposed to, they did a temporary fix and told my tenant that it will break down again soon, and they turned the tenant against me. I called them to ask why they did not fix the unit for permanent fix if they diagnosed the issue, or if the unit is in extremely poor condition as they wrote on the invoice for the tenant, they would request a replacement though. They were very rude and disrespectful on the phone. I called a recall for the service per the tenant request, instead of being professional and return back a detailed report to the warranty company as we have requested, they said it's been fixed for good and working and nothing wrong with the unit just needed cleaning. We have the statement on their invoice saying that unit is in extremely poor condition and will break down again. But they acted with no integrity, they just turned my tenant against me and lied to the warranty company when we requested the opinion they put on their invoice. And if they will respond to this rating saying after we talked to the owner, you should know first hand they are lying because I am not gonna answer their phone call anyway.

I would strongly discourage the use of this company.   Extremely dishonest and argumentative.

We called rhem for an annual service/cleaning.  They sent a tech who claimed that the Run Capacitor was malfunctioning and recommended that we have our waranty company put in a claim for the repair, since it is a $300 part.  We said we would.  He also claimed to have cleaned the unit thoroughly.

We then  called our Waranty Company.   They sent out a different company that we had called out previously.  This tech was straight forward and showed us everything before he even thought of doing  anything.  He advised us that the Run Capacitor was NOT malfunctioning and that the unit had NOT BEEN CLEANED.  we were shocked at how filthy it was.  The previous tech did absolutely nothing and charged us for it.

Then when I called to speak to the manager(Tony).. he was very hostile and argumentative.   He refused to offer any attempt to rectify the situation.

Poor service. Did not fix problem with gas furnace originally, then offered to come back 4 days later when my area was experiencing sub-freezing temperatures during that time and I had a toddler in house. Took forever to get through to someone (they put on answering service after 5pm, and no one contacted me after that, despite an expedited request put in by my home warranty service), who was rude and insulting to me. Choose someone else.

Our home was covered by American home shield (AHS). When our 21 year old ac suddenly went out I was skeptical about the process and the reviews of eagle air didn’t seem encouraging. So I went out and got quotes to replace the entire ac and furnace system. After 5 eye-gouging quotes, I decided to pay the $100 fee to use AHS/eagle air.

Brandon from eagle air showed up. He immediately knew what was wrong and fixed it in 15 minutes - it was a blown capacitor on the condenser. After fixing the issue he went on to check the health of the other systems. Very professional and experienced. I have no idea what the other reviews are about…maybe the negative reviews are for AHS process instead.

Do not use this company! My mom's home warranty company referred this company to come in and do work. They are ruining her equipment and causing future problems on purpose! And I am not assuming this, my husband RUNS and HVAC company in the area and called to speak with the owner. He TOLD my husband his plans to mess with her furnace and when my husband told the owner what he does for a living and was asking questions about WHY he would do something like he described all he said was for my husband's company to go in and do it then. It doesn't matter that the home warranty is for Eagle Air. Also, there is a very big possibility that the heat exchanger is cracked and causing carbon monoxide to leak into her home and the owner said he refuses to check it. DO NOT use them!! Now we are back to square one and fighting with the home warranty people for a new company that isn't going to endanger others.

I've had Tony & his company out a few times through our home warranty. Everyone there has been professional & found and fixed the problem efficiently. I like that it is the same guys and feel as if they know our family. I would definitely recommend this company!

My furnace was down due to a faulty blower motor. I called ahs and they assigned Eagle Air Inc. They were quick to schedule and kept me very informed. Tech Anthony came out, diag the problem, and within an hour he was done and my furnace is blowing strong with no noises. Great job and thank you for what you do!

Tony from Eagle Air is great. He listened to our concerns and investigated the equipment with impressive diligence. He was very thorough with his explanations of the problems and solution options. We have owned 7 homes throughout the years. Our experience with Tony at Eagle Air has been the best so far.

Stay away from this trash company. The problem with my cooling system was that it would not go below 80 degress in my house and would work very hard just to get to 80. The first time the technician came out he said it was my capacitor. I had done some research before having the tech come out and knew that the main function of the capacitor is to start and keep the AC unit running. I had zero problems with my unit starting and staying on which is why I have no idea why he swapped out the part but I gave him the benefit of the doubt. I asked him if my freon level was low and told me the freon was perfect. Swapping the capacitor did not improve anything so he came out a second time. This time he told me that my freon was low by at least one pound. I asked him why he told me that my freon level was perfect the first time he came and he couldn't answer me. He charged me $100 for the pound of freon and helped my AC get down to 78 degrees for about a day. After that my AC was at the same status as before. The tech came out a 3rd time and said that there was a design flaw because I only had 5 intakes for the 11 vents. I asked him why he did not do a full system test to tell me this the first time he came and again he just had a stupid look on his face that could not answer me. I strongly believe that it is not a design flaw because the house is only 30 years old and the prior year my cooling system worked perfectly. I am currently in the process of getting my $100 refund and working with my home warranty to send a different company. It is very obvious that this company deserves the horrible rating that it has. What this company is doing is criminal and should not be in business.

Quite an unprofessional practice by Eagle Air. They didn't show up for the appointment that they have scheduled and paid by us via AHS over a month ago. When you call and ask for clarity on their no-show, they easily label the conversation as an argument and disconnect the phone line. They will give you a date again in close to a month's time, and who knows what they will do then?? they can literally give you the same excuse and do a no-show, who knows ... My take is that they do not honor people's scheduled appointments/time/commitment and willing to prioritize on most profitable jobs by cherry-picking the jobs in an overbooked schedule. This is why this company is irresponsible and demonstrates rude behavior, and unprofessionalism, hands down!
Now I read the reviews for Eagle Air more closely, many of the folks have experienced the same poor experience and reported in many google and yelp reviews. I've noticed that most of the incidents occurred were contracted via AHS just as I have experienced.
Just like many others, AHS home warranty somehow still contracts the HVAC maintenance to this company and schedules a date month down. Their excuse was a heat emergency call or something along those lines, and have canceled the appointment with very short or no notice.
Eagle Air should understand people take time and plan for the contractors/technicians to show up in advance, they take the day or morning off to stay at home and these folks tend to think that peoples'/customers' time is not as valuable as to their time and priorities and preferences.
On AHS side, for some reason, they still continue to contract these guys and charge people for pre-season heat checks in advance, yet do not address these issues with time frames when the service is provided. If Eagle Air does this twice to a customer, their pre-season heat checkup will be done in freezing December, and we live in the midwest, ridiculous!! Disappointed.

Had my thermastate changed last year was a simple job. Used them again with my home warranty. The tech is very nice and easy to talk to. However my boyfriend who has been hvac for 15 years and in the Union had to walk this man through how to look inside the furnace. Problem is he never opened up the furnace to look. Looked confused and couldn’t answer when boyfriend threw parts at him and issues. Told me unit was over charged yet never took the Freon out. Said he changed capacitor. Which now makes me wonder if it was even bad and told boyfriend unit was not dirty a bit here n there. So new company came out. Boyfriend told tech on phone the issues and bam needed a new coil as the improper one was installed by original air unit installers who again sent out by warranty company. If I had the money I would never use a warranty company. Nice people here but they need to send thier techs to continue education or hire techs with more experiance. Always read reviews before allowing warranty company to send someone out. I’m sorry I had to write this review but I don’t want anyone else to waste money for a diog and be stuck with now heat or air.

Eagle Air was absolutely great. Not only did they come out and repair my furnace the same day, but Angie the girl in their office kept calling us to update the technicians arrival from previous jobs. When he arrived he was able to get the furnace working temporarily while let went to get a new part and then came back and replaced it the same day. All of this on the coldest day ever.

THANK YOU EAGLE AIR '!!!!!
Denise Spires

Would give them zero stars if I could. The worst contractor I have ever encountered. Was sent by AHS and he tried to get me to buy a new a/c unit after sending a novice technician out to fix the problem. Who despite three visits could not fix it. I called the office and tried to speak to the owner who refused to come on the phone. Finally had another company come in and fix the problem who said there was no need for any replacement. This company and owner are just out to fleece you beware! Use another Hvac company

I was given this provider thru my Home Insurance. The technician said the unit was not fixable and recommended replacing my entire unit. a bunch of add ons were sent over my insurance and a considerable amount was not covered because it was not related to my heating unit. I tried calling and asking for details given i just need my furnace fix. finally, I requested a second opinion and as it turned out my Blower was broken. it was replaced by a different company, and I did not have to pay anything. BE AWARE if you are using your insurance. they will try to scam you!!!!!

We had them out twice for when we had a leak coming from our attic. We used them because they were sent by our home warranty company. Never again will we use them. If our home warranty tries to send them I will request a new company. They couldn’t even figure out what the issue was they said first that if it was our condensation pipe they would have to reroute it which would be a large job. They also said it was a plumbing issue which was completely false because the only plumbing that was in the area was the drain pipe for the tube to leak into. We ended up on our own figuring out the drain tube had come out due to the company that cleaned our vents. Also out condensate pipe had insulation damaged. However I got a second opinion by an actual reputable company and another from a pipe fitter. Both told me to go to Menards and get some insulation tape to wrap it myself for the savings! I did this and I fixed the issue for $30 myself. Tony the manager at eagle air basically stated said call them back if it leaks again and they will be out again. They were out twice and both times didn’t know what they were doing. Avoid this company. I am glad I got a second opinion because I was able to fix it the same day so insurance to could pay to fix the leak damage.

Scam company. Wasn't going to be a customer to a scam.
$3150 in "modifications" to install a furnace. Installation and the furnace was 100% covered by American Home Shield but these guys wanted an extra buck, or 3 thousand.
BE CAREFUL OF THESE GUYS
Lol 😆 you would have to have a mental issue to go with these guys 🤪

A home inspector found a water leak coming from a humidifier in our rental property. We asked Eagle Air to come out and fix the leak. We received a bill for $299.90 but they had fixed a heater that passed the home inspection! Then they charged us another $149.95 to come out again and fix the leaking humidifier.

In fairness to Eagle, they tried to make it right. Eagle also did an excellent job in diagnosing and replacing our AC unit. They would get 5 Stars for that job as they found the problem that other providers couldn't identify and provided the best value over 5 other bids to replace the unit.

My overall experience with Eagle Air Inc wasn't a good experience and I be informing AHS that won't be using this company for any future HVAC services. Arthur the tech was very rude and disrespectful to me during his service visit. He had the nerve to tell me "He was trying to get home and didn't have time to explain what was going on with the furnace." He also was more concerned with trying to convince me that my furnace had a cracked heat exchanger than trying to determine why the furnace wasn't turning on and heating our home as we had to sleep in our home the night before with NO HEAT! Even after looking at the heat exchangers with his camera and finding no cracks he still insisted that the furnace had a cracked heat exchanger because the flames were slightly rolling backwards when the burners turned on. The furnace did strangely come back on and started operating normally but this wasn't due to Arthur's HVAC diagnosis or repair service. I have no confidence in his assessment of my furnace and believe he showed a high level of incompetence his assessment and customer service skills. I would not recommend him or Eagle Air anyone.

Update 2 days after service...
I would like to retract any positive thing I said about them.
I now have an issue with flickering lights and power surges after the technicians left my home.
2 days later I am trying to work with Eagle Air to send techs back out to my home to check furnace for loose connections or something that can be contributing to this issue that was non existent until the techs from Eagle Air serviced my furnace.
They are being totally uncooperative and refuse to help. Said I need to call out an electrician.
I now have to spend additional money to fix an issue they caused.
HORRIBLE company. WILL NEVER RECOMMEND to anyone!!!!
They are only getting one star so I can post this review !

Awesome. Thank you! The techs, Anthony & Ed, we're in and out in an hour. They were knowledgeable, professional and polite. Found the problem, fixed it, and didn't try to scam or sell me a bunch of unneeded extra parts or services.
Would and will definitely recommend Eagle Air Inc. to everyone!

This was the company my home warranty company (American Home Shield) assigned for my furnace (failure to launch) problem on this very cold February Friday in Westmont IL.
I was positively impressed by Eagle Air's responsiveness, and Brandon's efficient and correct service.
My experience:
(1) My initial anxious call was received by an answering service, not an answering machine. Very Good.
(2) The call-back was prompt, and positive, in scheduling a service visit for just hours ahead. Excellent.
(3) Best of all was the service provided by Brandon who assessed the system and correctly analyzed the failure in the launch system. A capacitor was replaced, the system tested, and the furnace operation is now normal. Rejoice.
I sure do appreciate this experience. 2/22/2021