HVAC reviews in Plainfield, Illinois

Eagle Air is by far the most unprofessional contractor I have come across. After several attempts, Tony, never returned my calls. They all were working like a headless chicken without having a clue about the problem they are trying to fix at my home. They quoted me the job will take upto 9 hrs for replacing the Furnace whereas the contractor I got the work done did it in about 2 hours with 100% accuracy and efficacy. will NEVER recommend Eagle Air to anyone.

Service person Anthony was curtious and explained cleaning process for hearing system.

I would strongly recommend using a different company. My experience with Eagle Air is way less than satisfactory. This company has rude technicians and owners. In my case, they failed to correctly address a repair a few months back and potentially hundreds of dollars of coolant leaked out of my AC. When I confronted the on-site technician, he lied and said the last time they came out, it was just a check up call and claimed that I declined to get a leak repaired. This was a blatant lie. Why would I decline service when my call was covered by a home warranty? When we challenged them on this, the company refused to stand behind their work, blaming us, making more false claims, and abdicating any and all responsibility for the error. If you use Eagle Air, prepare for shoddy workmanship, expect to be called a liar, when you try to discuss the matter expect them to talk over you, and then expect to be hung up on you multiple times. Then, to make matters worse, they refused to issue a refund in connection with a warranty that they sold me back in May 2020, saying that I was lying about paying for it. I not only have the invoice, but also have the cancelled check for the payment.

Another company kept saying they would come out to fix my AC during the first hot week of the season, but never did. Eagle Air promptly gave me an appointment and called before the technician arrived. Arthur was friendly and knowledgeable and quickly fixed the issue. If I have another issue in the future, I will definitely call Eagle Air first. 5 stars!

I was a little leary from the previous reviews but glad I continued with the service.I requested a furnace checkup through my home warranty and this company was dispatched. Arthur was my technician and he was amazing. Very professional and knowledgeable. He informed me of everything he was doing to my furnace and answered all my questions. He was very thorough with his inspection

Eagle Air is an awesome service group. I have a home warranty and Eagle Air was assigned to my need for repair. They responded quickly to the request made by the home warranty company. Their customer service staff was friendly and attentive. I was told I would receive a call 30 minutes prior to the service persons arrival and this happened. Their service tech "Anthony" was extremely polite and efficient. He identified the source of the malfunction of my furnace and explained the steps that would have to be taken to gain approval from the home warranty company and complete the repair. The following day I spoke with "Tony" who confirmed the repair was approved, the part was on order and repair would be made on Saturday. Again, 30 minutes prior to "Anthony's" arrival I received a call saying he was on his way. "Anthony" completed the repair and in "simple" terms explained the malfunction. He also gave me advice on proper filters, how to inspect the filter and the frequency of changing the filter. Anthony even wrote on the furnace how to properly place a filter in and what size the filter should be. Eagle Air Inc of Plainfield Illinois is a company I would highly recommend.

Business was referred through home warranty. I was a little apprehensive as I had never heard of them. Called to confirm service as I hadn't received confirmation call. Tony was beyond rude. But everything turned around when I met Arthur. He was professional, knowledgeable, and took the time to explain everything. If you need service Arthur is your man! Tony, thank you for response. Angie actually did call to confirm as she had done previously as well as warranty company. My concern was appointment being rescheduled again and I was home for the day. Sorry you weren't able to understand what I was attempting to convey to you. At any rate Arthur was beyond amazing and made up for the poor interaction between you and I.

I met the company through AHS with my previous home. They were always courteous and honest which is why I continue to use them even though I no longer have a home warranty. Anthony came by recently for an AC tune up and was able to give a clean bill of health and show me a problem area that needs repair. Highly recommend their services.

Furnace went out and I called my home warranty (American Home Shield). They sent out Eagle Air and the tech found it needed to be replaced. They ordered a new unit, and came out to replace it about a week later once it arrived. The techs were friendly, professional, and kept me posted on the progress. Everyone that I had called at their office was easy to deal with as well, so really no complaints. I know that there a bunch of bad reviews on here about the company, so maybe people did have some bad experience with them, but I can't give them a low rating since they did their job and I had no issues with them. Maybe they work better with warranty situations? Not sure if that is the case, but I am satisfied and the furnace works so can't really ask for much else. Hope this helps.

Anthony did my AC install. Afterwards explained the sensor that were installed in detail. Great job!!

Outside unit quit working. Called one of those chain HVAC companies, and they wanted thousands of dollars to replace the compressor. Called Eagle Air for a second opinion. Tony came out and told me the compressor was fine. Just needed a new capacitor. Replaced it and the unit has been running great since.
Thank you for your honesty and integrity. Customer for life!

Absolutely the worst experience I’ve ever had with any HVAC company — period.

They showed up late (if they even showed up at all), had no idea what they were doing, and acted like they were doing me a favor by even being there. The techs looked like they just rolled out of bed, didn’t explain a single thing, tracked dirt through my house, and then left without fixing the issue — but still had the nerve to charge me!

I called the office to complain and got met with straight-up attitude and excuses. No accountability, no offer to make it right — just a bunch of unprofessional nonsense from top to bottom. And get this: when I got a second opinion from a real company, they told me half the stuff these clowns said was wrong wasn’t even a problem. They were just trying to upsell me on junk I didn’t need.

If you care at all about your home, your time, or your money — run. Don’t walk. RUN away from this company. Total scam artists hiding behind a service van.

Our appliance warranty service, American Home Services, dispatched Eagle Air to fix my furnace. The tech Anthony was on time, professional & answered all of our questions.

Thank you so much Eagle Air and Alejandro Sanchez, Eagle Air technician, for your excellent services! We were able to quickly set up the appointment, you gave us multiple timely updates before the appointment, Alejandro you were right on time, knowledgeable and experienced and professional, answered all of our questions and provided valuable advice, provided us with prompt quotes on followup services that we requested, and provided excellent maintenance on our AC system. We will definitely work with you in the future and refer you to others!

Interacting with Eagle Air Inc. has been the worst customer service I have ever had with a business. I was referred to them by my American Home Shield. I called them on 12/16/24 and explained to them that I had a crack in my heat exchange and can't turn on my furnace because of a safety issue with potential carbon monoxide. I asked them to come out immediately because it's December and my pregnant wife and we can't properly heat our home. He explained they would come out two days later on 12/18/24, leaving us without heat for that time. My jaw dropped when I heard of the time frame they provided me with. I feel like someone without heat in the winter time, takes priority. The technician came out and confirmed there is a crack and the furnace needs to be replaced. They gave an estimate to home warranty company. My home warranty provided me with a high estimate , so I called Eagle Air to have them explain what the costs associated with the furnace are. The employee stated to me, "we don't disclose that" and "it's none of my business". I believe I have a right to know what the installation would cost in my house. The employee then hung up on me after saying this, all while he knows we can't properly heat our house. I believe they were charging me extra and find hidden costs outside what my warranty was covering. If not why wouldn't you tell me the exact amount? It's not my business to know the amount of the work being done at my house? You hung up the phone on me knowing I needed the furnace to be completed. And before you comment "these statements are untrue" like you do on every negative review left here. Ask yourself why do you have to constantly comment on negative reviews and say the customers experiences are untrue ? It says alot about your business. You left me without heat and delayed the process in the middle of winter. I've never had customer service with a business in my entire life.

Anthony showed up promptly, was very pleasant and answered all of our questions. He was knowledgable about our furnace and gave suggestions on how to handle our airflow situation.

This company was dispatched to my home in August 2024 to replace AC/FURNACE. Once the work was completed, everything worked fine until December 2024 when I needed to use the furnace to heat up the home, then I notice that the AC was running and not the Furnace. They company told me I needed to call my warranty company to correct the issue. After @125 co-pay they came to the house and realized that they crossed the switch which should have turn on the heat. Now that the temperature is on the rise not the AC does not work, I called Eagle air and they inform me it's not their problem that I would have to once a gain call my warranty company! Not eve n a tear old and so many issues with this now unit. Avoid this company, call someone else!

DO NOT USE THIS COMPANY. They wrongly installed new equipment and refuse to correct it.
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Eagle Air was recommended by my home warranty, American Home Shield. They replaced 2 full HVAC systems (furnaces and A/C) in my home. Total cost $15K+

Unbeknownst to me they did not pull permits with the city = no inspection. Had that happened, we would have known that
1. They didn't put in the correct size electrical breakers. Both units are on 30amps. With a 2.5 ton and 2 ton unit, it should be a 25 and a 20 otherwise it offers not protection. The wires will melt before it trips the breaker.
2. They didn't install drier liquid lines (listed in both contracts) on either unit.
3. They used soft solder instead of brazing the copper lines. This makes them subject to failure/leaks as the pressure it 3x what it was for the old units.
4. They didn't replace the original copper linees. Per the installation manuals from the manufacturer, these lines are not the correct size for either of the units. I had two other independent, licensed HVAC repair companys out to confirm all of this as well.

When this was brought to Eagle's attention, Angie said "We don't know if that's true. People lie about our work all the time." When I spoke to Tony, sent him images in email, he said "Don't worry about it."

We scheduled an appointment in 5 days them to come assess the issues. I took off work for the day to wait 10-2p.
At 1:25 I called to check in. Angie told me they were not coming. That they had cancelled the visit as I didn't want to pay the $149 travel fee (as these issues were part of their initial install) and that they didn't like the way I treated them. I was also not allowed to speak with Tony.

They are refusing further communication and are not accountable for their own work. They knowingly installed this not to manufacture's speculations. This choice creates ongoing problems with the unit. As a customer and not an HVAC tech, I never would have identified this incorrect install without a 3rd party.
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Here's the scam: Sell and put in a unit that mostly works, but needs annual repairs due to your incorrect installation. Parts are under warranty, but the service/labor is not, so you'll constantly call them out to work on the issues they created but refuse to actually fix.
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I had a new fan motor installed by Eagle Air Inc. in our outside AC unit less than a year ago for $950. Recently, one of the four acorn nuts holding the fan in place broke off. When I reached out for service, I was surprised and disappointed to learn that they refuse to honor any sort of repair or support, citing their 90-day workmanship warranty – which had already expired.

To make matters worse, they claimed the damage was not due to normal wear and tear and instead suggested that someone else had tampered with it. This is simply not true. In reality, the damage is most likely due to over-torquing the bolts during installation, a clear workmanship issue.

It’s frustrating to deal with a company that won’t take accountability for potential installation errors, especially when the issue is directly related to a part they worked on. A reputable HVAC company should stand behind their work longer than 90 days, especially for something as fundamental as proper bolt installation.

I would strongly advise others to be cautious when choosing Eagle Air Inc. for HVAC work. Their limited warranty and unwillingness to address potential installation faults are unacceptable.

Called because I was not getting heat, Angie asked me if I had changed my filters. I hadn’t’. She said if that was not the problem to call her back and she would schedule a technician. That was the problem, instantly got heat and so grateful for such great personal service.

Lopez heating and cooling has installed and repaired dozens of furnaces for me over the last 25 years in Joliet and the surrounding area. He is an amazing business owner and tradesman. Fair honest and great communication. I can recommend Lopez enough.