Reviews of local pros in Steger, Illinois

The installers were great, especially considering we had dogs in the house - they went out of their way to make sure everyone stayed safe. The job was done promptly and they left nothing behind. Overall, it was a fantastic experience that's made me glad to have my house working properly again.

I wanted to follow up with the company after my initial review, which led to them contacting me and issuing a refund for what they felt was overcharged. Despite this, I still believe the service I received was great.

David, the technician who came to my mom's house, did an excellent job performing a drain blow out with compressed air on her air conditioner. I appreciated his professionalism and advice on maintaining drainage, which is always helpful. However, when I checked online, I saw that the typical cost for this service is around $250.

The original price I was quoted was $554, which seemed high, especially since it was a Sunday. I had mentioned my concerns to David about the price, and he consulted with his manager, but unfortunately, the price remained unchanged after applying the coupon I had received.

I've been maintaining my mom's system through Merts/Four Seasons for 10 years, twice a year, without any issues. It's reassuring to see that the service is consistent across different companies. Despite the initial overcharge, I appreciate David's work and the company's willingness to make things right.

They arrived on schedule, handled the tasks with care and professionalism. The technician's expertise is top-notch, I wholeheartedly endorse their services.

The service was quick and efficient. The technician provided a thorough explanation of the work, including tips for maintaining the filter's performance. This attention to detail and helpful advice made for excellent customer service experience.

Today I had my AC serviced and it exceeded my expectations. The technician was thorough in explaining his process, covering all the options before starting work. He clearly communicated what he was doing and why, making me feel informed throughout the service. I'm happy to continue working with Merts; I'd like to request my same technician again – they made a great impression!

A faulty gas valve was installed for an initial quote of $1800, later discounted to $1400. The part itself costs $250 on the street. Despite a good technician, Terrell, the customer is extremely dissatisfied with the business practices, which they believe are exploitative towards vulnerable clients, making them extremely negative.

This technician is top-notch - they excel at their job and it's clear why the company keeps them on staff. Jesus is extremely professional, keeping customers informed every step of the way with detailed updates, photos, and recommendations for future maintenance. He took the time to explain everything clearly, even to a busy manager like myself who doesn't have time to waste. What impressed me most was how much he went above and beyond while on-site, and continued to keep the information flowing even after he left. His commitment to transparency is exceptional - I highly recommend this technician to anyone in need of reliable service.

Excellent service from this tech, friendly and professional, arrived on time with expert knowledge.

The technician arrived promptly and was extremely courteous. He worked at a rapid pace while still taking the time to explain his findings and suggestions. The communication was open and involved, ensuring I felt informed and included in the decision-making process. Overall, I'm very satisfied with the experience.

Had a mixed outcome with the service. Initially, one furnace wasn't working properly but it got fixed eventually. The lack of a payment receipt is still a concern - we're waiting to resolve this issue.

The technician arrived promptly, demonstrated a high level of professionalism and courtesy, and ensured our satisfaction.

They showed up quickly after my initial call, providing efficient and pleasant service. I've been loyal to them for a long time, consistently satisfied with their work.

They're a great team, showing up quickly when we need help. Always provide extra info to make our heating/cooling situation better, especially during emergencies - can't fault them for that.

Anthony, the air duct cleaning technician, exceeded our expectations. He's courteous, informed, and conducts himself with integrity.

Received a reminder about the scheduled service. Jason, the technician, was a standout - genuinely professional. He efficiently serviced both my furnace and water heater, clearly explaining the necessary work and completing it without unnecessary delay.

Our old furnace and AC were due for replacement after 30+ years. We weighed our options, searching online and getting a referral from a friend who raved about Merts' service quality. We chose Merts and had them install a new furnace, AC, and water heater in January 2023. The experience started with a helpful technician who advised on the right equipment for our needs. The installation team was top-notch, courteous, and efficient. What impressed me most, though, was how tidy they kept the area after completion - it really mattered to me that everything looked professional. While functionality is crucial, I appreciate the extra attention to detail Merts showed in their work. We're now enjoying our new high-efficiency setup and are grateful for the excellent service we received.

I had a routine cleaning done on July 22, which was unlike any other maintenance visit I've had before. When I contacted customer service, I spoke with Kathy and Beth, who were both friendly and resolved the issue promptly. While they fixed things well, it made me think about how beneficial signing a contract would be to avoid similar problems in the future.

Excellent experience with Four Seasons. Technician Max was extremely knowledgeable and assistive. Looking forward to future work.

George provided great service by being very responsive to our questions about optimizing our furnace's performance and advising on necessary future work. His expertise was greatly appreciated.

Matthew installed a complex heating system with professionalism and care. His dedication paid off, leaving the work tidy and complete - impressive effort.

The technician arrived promptly, wearing protective gear, and called ahead of schedule as requested. They efficiently completed the furnace cleaning and maintenance, explaining each step clearly. The coupon significantly reduced the cost, resulting in a very satisfactory experience.