Reviews of local pros in Waterloo, Illinois

Fast affordable service. Very professional and found and fixed a problem from a previous service call.

Excellent customer service and labor work. Would hire again for sure.

Friendly quality service. Timely, professional and knowledgeable. I would highly recommend.

Amazing service! Very professional, knowledgeable, and fast. Definitely recommend.

Friendly, quick and efficient service. We will use them again. Thanks for the help.

Extremely knowledgeable , Explains any questions completely and thoroughly.
Speaks to you in common language and common sense which is a pleasure to deal with

Great service and advice. I trust him to work on all of my appliances.

Showed up on time, diagnosed problem and followed up with parts and repair. Cleaned up after project. Highly recommend Michael

Highly recommend Appliance-Mend for your household appliance repair needs. Timely service, professional, and my old washing machine is running like new now.

I will recommend Appliance-Mend to everyone! Super fast response time, and Michael is professional, courteous and very knowledgeable about many makes and models of appliances. Very affordable service as well!

Michael did a nice job repairing the LG Dishwasher. He had the replacement discharge pump on the truck, and the issue was quickly resolved and it was back in service

Michael was great! Got out here when he said he would, and was very helpful with helping get my oven up and running. Can’t say enough good things about his business.

Sent a text to let me know when he was arriving, and showed up right on time. Thoroughly professional, and knowledgeable about what he was doing. Would not hesitate to use again, and would recommend.

My Bosch dishwasher stopped working recently, which was still covered by my product warranty. The company I bought the dishwasher from dispatched service through Appliance-Mend. Michael was prompt, professional and was able to repair my appliance in no time.

Michael was amazing. Very informative. Prompt. Incredibly professional. I will be recommending him to friends and family who have appliance repair needs.

Mike gave me an accurate estimate, was right on time, explained the estimates charges clearly & repaired my washing machine, gave me a few care tips & was in his way. Very polite and I’m getting my laundry caught up as I type this! Thank you!

Mike does a great job! Got my speed queen running good.

Michael came to my house after being contacted by my oven manufacturer, Cosmo. He came out to my house for a fee to diagnose what was wrong with my oven. He accepted the job and told Cosmo what parts were needed to fix the oven. After the parts arrived at my house, he attempted to fix my oven on Monday. After he pulled my oven out to the middle of my kitchen, removed the back of my oven, and removed the inside of my oven, he proceeded to tell me he cannot get the oven door off or the top of the stove so he will have to come back as he was not able to get in contact with Cosmo. He left my house leaving everything in the middle of my kitchen (very unprofessional). Wednesday he came back after speaking with Cosmo, he attempted to fix the oven again. Michael then tells me he is not able to fix my oven and the stove top does not work, which worked prior to him touching it. He later proceeds to try to fix the oven and stovetop. After several hours, Michael tells me he is finished and is going to run some things to his van and will be back for payment. The oven was not fixed and now one of my burners were broke. He was very unprofessional and stated he wasted too much time on my oven and lost too much money. He also stated the oven range was better than what it was; which it was not because now my oven knob falls off and 1 of my burners is broken. Then Michael proceeded to say he will no longer work on Cosmo appliances again. Michael then stated to keep the bill and left my house with everything still broken.

Mike was able to get me on his schedule next day and did a great job diagnosing what the problem was. He had the parts with him and did the repair quickly and efficiently! Absolutely recommend!!

I am very pleased with the service I received from Michael Thornton and Applicance-Mend.com. He was on time and his communication was great and customer service was also. A welcomed change. I recommend him. He was fast and efficient. I plan on using him again.

Appliance Mend was very professional and did what was needed in a short time. For a repair person to actually show up is one thing, but he was on time! Will use again if ever necessary & will recommend to all my friends!! Thank you so much for fixing my washer!