Reviews of local pros in Waterloo, Illinois

We had a temperature regulating issue on one of our stovetop burners. He was very responsive, making us aware that parts needed to be ordered, and as soon as they came in he got us on the schedule to deal with the problem. Took a couple of attempts that were not any fault of his own (thanks, Whirlpool for being complicated), but now the issue is completely fixed! Reasonable prices, timely responses, very professional.

Michael repaired my washer the same day I called him. Very knowledgeable, friendly and professional. Communicated costs upfront. Wow! A breath of fresh in the middle of a stressful situation with a broken appliance in a busy household. Will definitely call him back in the future. Thank you!!!

I'm pretty sure my refrigerator is original to my house making it about 15 years old. When water started leaking out the housing for the water/ice dispenser I thought I'd have to buy a new refrigerator which was not in my budget. I was connected to Michael. I called on a Sunday with the expectation he'd call me Monday. Nope! He called me back Sunday evening. We made arrangements for him to come over.

On Tuesday he confirmed our appointment for later in the day via text. Then later in the afternoon he reached out again because he was able to get me in earlier. Great! He came over and went right to work.

I was impressed he was able to recognize the problem right away (ice maker) and after making a simple adjustment it has been fine since. YEAH!!

Then he asked "While I am here is there anything else you want me to take a look at?" I actually loved this because there were other appliance issues I was having, I just wasn't thinking of them because I thought the fridge was the most important part. So then he figures out a problem I've been having with my gas stove, orders the part, and shows me how to install it myself.

Recap: He returned my phone call quickly. He set a timely appointment and then got me in even quicker. He explained what was wrong with the ice maker as he fixed it and then asked about other appliances so that I wouldn't pay another service fee for having to call him out again. I WILL use his again.

Michael/Appliance-Mend came highly recommended by Harres Appliance in Columbia IL to repair my GE Café dishwasher. He responded within minutes to my inquiry and was able to come out the following week. He arrived on time and diagnosed the problem. He informed me of my choices and talked through them (fix or replace). I chose to fix, so he ordered parts and explained next steps. The parts arrived quicker than he expected, and he was ready to install within a couple of days. He installed the parts, gave me tips on how to take good care of it, and worked cleanly. He asked if I had questions about the dishwasher or any other appliances. I like that he did this both times that he was here; it gave me a chance to ask operational questions about my other appliances. He was patient and took time to help me, even though it wasn't going to result in additional work for him. He really cares, is professional, reasonable, and skillful.

In March 2023, we needed a kitchen range converted from natural gas to propane. He responded quickly to our inquiry. Arrived promptly, completed conversation & installation including checking for leaks & testing each burner & oven. He was professional & friendly, good value for services.

Michael is very professional, quick, and friendly. Answered all of my questions, got our service in a timely manner, arrived on time, and is very knowledgeable in his craft. I will certainly be contacting him for any future appliance repair needs! Highly recommend.

Wanted to give it 5 stars but I couldn't because of the price. I was charged $266 for parts (roller kit) and labor. Add $100 for the service call. $366 for about 35 minutes of work. I almost cried. However, if you don't care about money, this guy is for you. Very professional, nice, on time, informational etc. Very good. Thank you for fixing the dryer..

I highly recommend! Michael was very professional and has fantastic customer service skills. I was mentally prepared to hear that I needed a new dishwasher, and he found the issue within minutes and only charged for a service call. And then asked if he could look at anything else for me while he’s here at no charge! Luckily nothing else is currently broken, but you just don’t see that kind of service these days. Call this guy…you won’t regret it!

We were referred to Michael/Appliance-Mend by a friend/coworker. Michael was very responsive to my initial message and super honest about his fees. He tried to walk me through a few things over the phone before we scheduled a service call. He was EARLY for our appointment and after checking things out made his honest recommendations about whether fixing the refrigerator was the right thing to do or to buy a new one. I would recommend Michael/Appliance-Mend in a heart beat and will call him for future needs as well.

I couldn’t be more pleased with the service and professionalism provided by Michael. He returned my call promptly, was able to come to my home to diagnose the problem, give me an estimate and order the part within hours. When the part came in, he was back within 2 days to get it fixed. Very neat and considerate to show me what he was replacing and to be sure to call him if I have any other problems.
Nice to know he is local and response time is so good!!

My experience with Appliance-Mend was fantastic. I called Michael about my noisy dryer based on the good reviews and was very happy I did. He arrived on time, was very professional and even saved me some $ by installing a kit rather than selling the individual parts. I will definitely call him next time I am in need of appliance repair!

100% recommend. He fixed my LG Washer and LG Oven. Great communication via text (my preferred method). Arrival time window was always accurate. Repair time was also accurately provided. He spent time to clearly explain what was wrong with my oven and washer; answered all my trivial questions with patience. Cost for repairs was very reasonable and the repair bill is itemized per appliance.

**As a woman, I absolutely recommend because Michael never made me feel uncomfortable, and was fantastic about answering questions. I Never felt inferior when discussing repairs and if it is best to repair or just buy new. For my appliances, we were able to repair for significantly less than new replacements. My washer is cleaning clothes far better than it has in years!

Michael did a fantastic job fixing our LG oven. Within an hour, he diagnosed it, quoted, discussed and fixed it. He was very prompt, super patient with our dog and even brought a goodie bag. He shares his knowledge willingly and takes the time to discuss and answer questions afterwards. I highly recommend him.

Michael has been our go-to guy for the last few years anytime we have something break or just stop working. He’s always professional, kind, quick to help, and makes repairs easy to understand and always fixes things to last. It’s definitely nice to have someone reliable when you’re in a bind.

Michael from Applicance-Mend has been to our home twice to help repair a fridge. Both times he has been friendly, helpful, and upfront about what he believes the problem could be, what he'll do to fix it, and what other problems could arise. His rates are fair and reasonable. He will be our first call any time an appliance in our house acts up!

You can add us to the camp of folks who 100% recommend Michael, with Appliance Mend. We had a problem with our Whirlpool Duet dryer and upon inspection, he immediately knew the situation. After taking off the cover and removing the drum, he called me over and showed me what had failed, while also letting me know the cost for the part (he was very informative and communicated with me during the entire process). He was a total professional, safety glasses and all (!), and we will support this local small businessman, with all our future appliance needs. A very good experience.

Highly communicative and professional. 100% recommend!

Great service and great people! An incredible company to hire!

Helped us with our house project and made it easy for us to understand what was needed and what work was being done!

Great service, highly professional. Was amazed at how concise they were able to explain the fixes despite being in an older home with a wide variety of issues.

This is an excellent company for all of your business and residential needs! The attention to detail and pride in their work is second to none. They were timely, professional, and did an excellent job!