All reviews for Assured Air Ltd

I've been loyal to Assured for over three decades, consistently impressed by their kind demeanor towards me. Over the years, I've grown familiar with every member of their staff - all of whom embody warmth and compassion.

This year, my life was turned upside down following a string of devastating losses. My husband's passing left me reeling, followed by the sudden loss of two sisters and then a son. To add to this chaos, my heater ceased functioning, prompting an electrical outage that coincided with the heating system's failure. With my finances in shambles, I felt lost and helpless.

As I broke down in front of the technician, he delivered a crushing blow: I needed a new furnace. Mortified, I apologized, and he introduced me to Assured's American Standard replacement program. Initially, I thought it was too good (or bad) to be true - "in two months," I recall him saying. But he assured me it would be sooner.

When I inquired about the program with the office staff, Marie, the receptionist, agreed to assist me. Just a few days later, she contacted me to inform me that I'd be eligible for a free replacement furnace within a week. My reaction was akin to winning the lottery - pure elation. This unexpected turn of events has transformed my life for the better.

I'm eternally grateful and can't express my thanks enough to Assured. Their kindness, combined with their technical prowess, has been nothing short of miraculous.

I recently used Assured for the first time. The technician showed up in the late morning, quickly diagnosed the problem with a faulty capacitor, and replaced it right away. I was impressed with their professionalism and value for money.

I hired Assured Air to replace my old air conditioning system in a tricky 1926 prairie-style house, and I made the right choice. Their team did an impressive job fitting it into a space that seemed impossible for a new unit. Now, they handle annual AC maintenance and boiler upkeep for radiant heat, keeping me cozy all year. The technicians are always courteous, considerate, and genuinely skilled at keeping my home comfortable. I wouldn't hesitate to recommend Assured Air's services wholeheartedly.

We had a major issue with our 15-year-old furnace dying on us last night, but Assured Air was prompt, professional, and efficient. Their technician arrived in under an hour, gave me two options - repair or replace - and I chose to get a new one. The replacement was done quickly and the old unit is out of commission within 20 hours; overall, great service!

I recently had AA install a Spacepak system in my home, which initially went smoothly, much like the rest of their promised services. Ted, the owner, even took it upon himself to upgrade our condenser when the installation process was delayed due to an unexpected emergency repair job. This thoughtful gesture wasn't just a nicety; it was a necessity given that we were in the middle of installing AC during January.

Unfortunately, things started to unravel soon after. The scheduled technician arrived late on multiple occasions, and when I called to inquire about the delay, I was told they would be there within 15 minutes, only to never show up again. I had to call them repeatedly to reschedule, which was frustrating.

The upgraded condenser proved to be problematic, with the system short-cycling and not functioning properly after a few maintenance visits. The techs eventually managed to "fix" the issue by making modifications to override the shutdown feature, but it wasn't a long-term solution.

When my air handler stopped working during the recent heatwave, I was forced to call them again to schedule a repair. Despite their initial promise of prompt service, the technician arrived too late, and when he attempted to troubleshoot the issue, he concluded that the problem lay with either the blower or the board. After ordering the necessary parts, two days later, another tech came to install the new board, only to find that it wasn't enough – the blower needed to be replaced as well.

With my wife in her third trimester and me facing a sweltering 90-degree temperature reading on the thermostat, I was grateful that it was me writing this review rather than her. However, even with these issues, none of my interactions with AA have gone according to plan. The company seems more concerned with collecting payments for their services than offering genuine apologies or a sense of urgency.

As someone who had high hopes for AA based on their recommendations, I'm now questioning whether I've simply been unlucky in my experience. Given the inconsistency and lack of follow-through from this company, I've decided to take my business elsewhere.

Assured Air Ltd is top-notch! I highly endorse their services. The team's friendliness, combined with fair prices, makes them a standout choice. Exceptional customer care sets them apart – you won't be disappointed.

I've had consistently impressive experiences with this HVAC company. Over three projects - installing a new furnace, replacing my central AC, and implementing a mini split system for the upstairs area - they've delivered top-notch service every time. They provide transparent pricing, show up promptly, and deliver thorough workmanship. I'm thoroughly satisfied with their performance and would highly recommend them to anyone in need of reliable HVAC solutions.

Justin did a great job - arrived right on schedule, showed expertise, and explained the work clearly. I've trusted Assured Air for years and can confidently say they delivered an excellent service.

We experienced a minor issue with our AC this summer during one of the sweltering June heatwaves. I contacted Assured Air, and they arrived the following day to resolve the problem, which fell under warranty. Excellent service!

Assured Air Ltd installed both a boiler and a SpacePak A/C unit in my 106-year-old home this summer. The team was courteous, trustworthy, and diligent. Initially, we received a comprehensive estimate and schedule. They patiently addressed all our questions. The work was completed within the promised timeframe. It's evident that the installation team has expertise in their products. They explained how to use and maintain the equipment. Having AC has been fantastic, and the unit functions exceptionally well.

There was a minor hiccup with the boiler when I first activated it, but Ted, the owner, sent out a service technician promptly, and everything resolved itself. We're thoroughly satisfied with both units and the overall service provided by Assured Air.

Ted and his team at Assured Air are top-notch. After comparing bids for the SpacePak central AC system, we chose them over others and it's been a great decision. Unlike bigger companies that leave you in the dark after payment, Assured Air stands out for their reliability and responsiveness. When I had questions about my new system post-installation, Ted was always quick to respond via email, even with follow-up queries. Their commitment to customer satisfaction is refreshing.

I hired Assured Air to replace my ancient furnace, which had been running for over two decades. They offered a competitive quote and got it done swiftly. The technician was spotless and the new energy-efficient unit is working beautifully.

Had a great experience with this company. Ted arrived promptly after my initial call and provided multiple options for my new air conditioner at competitive prices. I received installation two days later, which was significantly faster than I've seen from other contractors I contacted. The job was done efficiently without any additional costs. It's still early to gauge the long-term performance, but so far it's meeting expectations.

Our experience with Assured Air was outstanding. They replaced our old A/C system without a hitch, delivering exceptional results just in time for the scorching summer heat. Ted led the team with professionalism and transparency, explaining every step of the process to us. The installation crew, Frank and Johnny, were incredibly skilled and diligent, working tirelessly in challenging conditions. We're thrilled with our new system and couldn't be happier with the service. Their reliability and expertise have earned our loyalty - we'll definitely be back for future needs.

Assured Air showed up right away to swap out the water heater for my tenant. I found out they'd received a call about no hot water at 8:25 AM, and everything was done by 3 PM. Very pleased with the service.

We consistently get top-notch service from this company. Their techs are knowledgeable and complete jobs swiftly.

This company was a dream to deal with - Frank and Vince were fantastic, and their expertise really shone through during the installation of my new AC system in my home. They brought a level of innovation and attention to detail that made the whole process seamless. The team was super professional and respectful of property, leaving everything spotless both inside and out. I'd highly recommend them - they were always happy to answer questions, explaining things clearly and patiently. When they left, I felt confident in my new unit's quality and had no doubt about how to take care of it.

We had an issue with our air conditioner that needed fixing ASAP. I reached out to AA and they sent Matt over by the end of the day. He explained what was wrong with it (we needed a new one) and why, gave us some options for replacement units, and then got to work installing it the next day in pretty brutal heat. He showed up on time and did a thorough job. Before he left, Matt went over the new unit with me and provided tips for cleaning the outside condenser to help preserve its value.

Had a faulty blower motor on their furnace. They sent someone over right away and he was very polite and efficient. They've used Assured Air before and can't recommend them enough - they're top-notch. They've referred friends and family who were always happy with the work done.

Just had another great experience with Assured Air. Our AC broke down on a sweltering Tuesday in July 2019, just when we needed it most. The problem was that the freon had leaked out and the A-frame coil was frozen solid. Luckily, they sent someone named Ted over to fix it and got it up and running by morning of the next day. Their service is prompt, reliable, and reasonable - I'd highly recommend them.

Needed a furnace cleaning and inspection before winter arrived. The technician came on December 9th, cleaned all filters, checked the flame sensor, and inspected other components. We're now set for the cold weather thanks to their expert service.

I called this morning after my heating system failed and asked about the cost of a Saturday service call. They quoted $90 if the technician arrived before 2pm. I booked it and Justin the tech texted saying he'd be there an hour early. He checked everything, including electronics and voltage, and found the problem was just the thermocouple. It turned out to be worth the extra cost given how quickly he arrived on a weekend. The total bill came out to $243.

The team at Assured Air exceeded expectations from the initial contact to the completion of the job. They replaced and installed my outdated furnace and AC unit with remarkable speed and professionalism. The installation process was seamless, with a focus on cleanliness and courtesy. Prior to the replacements, their customer service was impressive, resolving my heating issues promptly. Their work is top-notch, making them an ideal choice for anyone seeking reliable HVAC services.

Needed a whole house humidifier and furnace replacement. Did some research, settled on an Aprilaire unit. Found Assured Air as a recommended partner on their website with a special deal for that product. Their price was better than the other estimates we got. The service was top-notch. They responded quickly to our inquiries and arranged for the installation within days. The humidifier's performance exceeded expectations, significantly increasing humidity levels from 25% to 36% in just a few hours. We're thoroughly satisfied with the work done by Assured Air's technician. He arrived on time, demonstrated expertise about the product, and showed courteous professionalism. Efficient, tidy, and patient, he answered all our questions thoroughly. Our experience has led us to feel confident recommending Assured Air to friends in the future. Ultimately, if they made my wife happy, it made me happy too – a winning combination indeed.