HVAC reviews in Carmel, Indiana

Great experience.
The Service Rep who came out today was very professional and knowledgeable in his position.What I appreciate most was how he explained in understandable terms the condition of my heating unit( which was good) and that a replacement would probably be required in a couple of years; which gives me plenty of time, to prepare.
As I stated above he, was professional, as well as, thorough and quite pleasant.

I called Williams for an issue that ended up not being in their scope. They still did a fantastic job explaining the issue and calling in a referral to another contractor who could resolve my issue. Williams' tech also pointed out a few ways Williams could help us. I'm very grateful to their tech and the whole company.

Williams Comfort Air - Heating Cooling Plumbing and Electrical completed work on my two homes. I can not say enough about their commitment to customer service, professionalism, and job performance. My first contact was with Amy B.

Amy was in my opinion the face of the company. She provided the estimate for the plumbing. Her commitment to customer service was very clear from start to finish. She listen to my concerns, knowledgeable about the repairs that I needed and provided me with a detailed description of the repairs. Each time I called her doing this process she would return my call promptly.

Then there was Josh B. Josh B and his team completed the plumbing work on my homes. On one of the houses I must have changed my mind three times on where I wanted the pipes located in a half bath. Each time I made the request Josh was understanding, he listened to my request and each time he told me how important it was that I was satisfied with the work on my homes. There was a vent pipe that Josh thought it was going to have to be exposed which for me was not something I wanted to hear however, I accepted the fact that it would have to be done that way. The next day when Josh returned he had research my situation and came up with a solution for me. I really appreciate his commitment to service, professionalism and integrity to his profession.

Brandon provided me with the estimate for the electrical work. He was professional and very knowledgeable.

There was Jordan and Carlos, they completed the electrical work. They completed a six hour plus electrical job that went very smoothly. Although it was an all day job Jordan and Carlos work diligently to get the work done as expeditiously as possible. Very professional hardworking man.

Lastly, there was Travis and Chris Davies, they both worked behind the scenes to make sure that they provided the best possible job and experience through this process.

This was a great team to work with and I would recommend this company.

Great work guys!

Immediate response , same day evaluation. The technician was very kind and respectful . He managed to find a path through my crawlspace I didn't think was possible. I was provided a fair quote to replace electrical lines to a bedroom . The 100$ was well worth an expert explaining to me what needed done why it needed done and how he would do it. I chose to hire them to perform the work based on the perceived integrity of the technician. I will provide an additional update when the work is completed.

We recently had our yearly winter maintenance completed, and the experience was excellent. The technician arrived on time, called with expected arrival time, was friendly and professional, and walked us through everything they were checking. The service was thorough and efficient, and they made sure our heating system was ready for the colder months. We really appreciate their reliability and clear communication each year. Highly recommend them for routine HVAC maintenance.

Bad experience, bad customer service

I called to schedule an appointment. During the call I asked if they could give estimates and locate leaks in the slab/foundation. The person on the phone said “yes”. However she answered very quickly and seemed most concerned with getting my info to put in the system. I was not confident in her answer so I asked again. This time she said she didn’t know and transferred me to someone else who said “yes” we can detect leaks in the slab. So I scheduled an appointment between 12 and 2. She said they would call 30 min before they came to the house.

At 2:00 I hadn’t heard from anyone so I called. I was told my appointment window had changed to 2-4 as they were running late. I responded that it would have been nice to receive a call about this. The customer service agent said “I agree” and that was that.

Around 3:00 the service man called and asked what was going on. He then said he doesn’t have equipment to locate/detect a leak in the slab. Someone else in the company can do that but not him. I was about to cancel the appointment when He said he could come and give an estimate on how much it would be for someone to locate the leak

Upon arrival he asked me to sign paperwork in order to give an estimate for the leak detection. I was NOT comfortable signing anything so he proceeded to give me the estimate anyway. Not sure why he asked for a signature in the first place if it wasn’t required

Overall this was a terrible experience and a huge waste of time. Do not recommend

I spent all morning trying to get a response from an electrician. Last but not least I called Williams Comfort air. Still slapping myself in the head for not going there first. Excellent first impression from Robin in the office. No pressure. She listened to my problem and was able to schedule same day service. Technician (Brandon) called in advance and was even early. Again, no pressure as he completed what was needed. I will be a lifelong customer.

We made a late night call to them around 730pm because our furnace wouldn’t stay running. We just bought the house and their sticker was on there for work they had done prior. Patrick our technician was there a little over an hour later. He was very professional and made the stressful situation go very smooth. After some diagnosing he found the issue and let us know pricing. When he came back from getting the part it was even cheaper then expected due to the warehouse he had to go to didn’t have an after hours fee. Most companies wouldn’t have said anything and still charged the fee; Patrick did not! He had the furnace fixed and had us ready for the cold weather we are getting this weekend. Definitely a 5 start company and Patrick was absolutely amazing!!

Kevin was very helpful in a routine maintenance service. He took his time to explain simple maintenance things I can be doing. He interacted briefly about life as we both have daughters of a similar age which added a nice touch to a maintenance call. Very happy with the experience.

Our experience with Williams Comfort Air was great from the beginning to the end. Our sales representative Jim Melangton was polite and thorough while reviewing our needs and offered us a couple of recommendations. After we reviewed our options and made a decision we were quickly scheduled and the install was painless. The gentlemen that installed our new system -Jeremy and Mariano- were polite and efficient and had us back up and running quickly. We are very happy with our experience with Williams Comfort Air.

Daniel Clutch did a great job repairing my furnace and kept me updated with the progress. He also did a great job fixing my dryer vent. I also had your plumber fix my shower head in the master bathroom. Good Job guys!

Very disappointing service that makes me feel like I'm just a dollar sign, not a person. It feels like they're some big corporation, not a local plumber. They don't answer their phones - they give you an AI bot. The AI is so patronizing and doesn't have any answers. All it seems able to do is schedule a service call. I finally got it to have a live person call me. Several hours later, I finally got a call. All I wanted was a price quote. Even as a preferred member with a paid membership, they wouldn't give me a quote unless I paid $80 and took a day off work to have a service appointment. I've had work done by them before and their service techs told me that they have a standard book of prices for all jobs, so I don't understand why they cannot just read me that price over the phone. It feels like a scheme to get into the home and use high-pressure sales tactics to close a sale, rather than compete on price and quality. They used to feel like a warm, caring company, but all that changed after they sold out to The Wrench Group (some national home services company out of Georgia). I think it's time to find a small, local company that cares, not a huge corporate outfit that feels like it's focused on profit over people.

We recently had our heating unit serviced by Williams Heat & Air Condition and as usual were very satisfied with the service. Since moving here ten years ago they are our go to company for heating, cooling and plumbing. Their technicians are prepared and professional . Additionally they maintain accurate records of all work completed at this address even prior to us moving in. We highly recommend this company. This visit was covered by our ongoing service agreement and no additional payment was required.

Love this company so far. I had to have furnace and Air conditioner both replaced. My furnace went out and I decided to replace old air so I would not have additional problems. The technicians were all great from beginning to end. The time frame was spot on and cost was exactly what I was quoted. The cost for a total replacement is daunting as I am on a fixed income, but it was a necessary expense. I am a totally satisfied customer. Especially want to say all of our technicians were above and beyond.

We've used Mr. Plumber as long as I can remember. Gavyn Stephens came out on a Wednesday and did the annual check, listened to a concern I had and very greatly explained all the possibilities that it could be and gave me what options to take next. I'm so glad he took the time to hear me and help explain.

The Friday following that Wednesday I opted for the camera scope to see if there was an underlying problem. This time I got the pleasure of working with Scott Steepleton. He fully explained to me where he was going to start and what he was going to do. Once done, he found the problem, came in and explained the whole process to me, what he had done, what he found and how to go about fixing it. I work in insurance and we discussed that if I have the coverage on my policy, it should be covered. He gave me his business card with his phone number and email address so I could hand it all over to my insurance for them to reach out to him directly. He got it set up for the guys to come out and do the work first thing Monday morning. I reached out to Scott with the claim number and my adjuster's information by Friday afternoon. Monday the guys came out and got the job all taken care of. I forwarded the invoice to my adjuster who needed one piece of information to be able to make payment. I reached out to Scott and first thing the next morning it was waiting for me in my inbox. His customer service side, and his professionalism with helping me understand everything and willingness to answer any and all questions I have had, is outstanding. He's a great asset to Mr. Plumber.

Waking up cold during the holidays put me in a bit of a panic. Williams Comfort Air got me through it, well, comfortably 😁 I called and was immediately put on the schedule. Within a an hour or two they let me know who was coming. Not just a name, but his story, and a photo, so I knew who I was welcoming into our home. Greg Smith arrived soon after, smile on his face, and ready to get to work. Within 30 minutes the problem was efficiently found and repaired. And here's the bonus round, because I had recently signed up for annual maintenance before my fall cleaning, my bill for this emergency service today was $0.00. Yes, emergency holiday weekend service at no charge. Had it been $200 it would not have surprised me. I'll never go anywhere else again, ever. I witnessed first hand, in this process, why my mother has used them for 25 years! Thank you to all your team for taking care of us!