HVAC reviews in Carmel, Indiana

I had Service Plus out to do a repipe of my lines, this is taking out all old copper that is exposed in the crawl space and replacing with pex. They started on December 29th and finished on January 2nd only a 2 day job. At completion of the job the workers were in such a rush to get out of there they told my wife we had low hot water pressure but was probably because of air in the lines, what they should have done was a inspection to see why we had low hot water pressure, turns out there was a leak in a hot water line. All they had to do is enter the crawl space and they would have seen this, or they could have went out to the meter and seen it spinning when it should not have been, then my walls, floor and door would not have been damaged.
Now before they get on here and attempt to clean this up I will tell you they piped into some old pipes that noone knew was there, not them or us, but to be clear if there would have been a quick inspection for the "air in the lines" this would have been caught and the damage would have been prevented. They came out on January 3rd fixed the issue and told me they were not paying for the damages. The supervisor told me the owners would reach out on Monday January 8th beacuse they were gone on vacation, as of January 11th they have not bothered to reach out. If the employees would have taking an extra 5 minutes the damaged could have been prevented. I strongly urge anyone to choose a different company because when bumps happen they do not care.

Do not let Josh or gage service your drain, service plus really put my family in a hurt situation by not giving a proper second opinion on our house when my wife called and asked for one. They came out to camera one side of my sewer in my yard side to the street and told me that I was good to go, we paid for the whole sewer to be camera and inspected and it was not. Josh told me personally on the phone he could not get into the house side through the clean out so he didn't do it. , It cost my family 8500$ to do replace the under slab of pipes, tried to reach out to the owner and was put on the back burner, I asked for my service records fpr that day and no response. This company really put a button on my family and put us in a terrible spot. Someone should lose there license and not be able to call them selves a professional!!

Our technician David, Tim, and Cody were each absolutely awesome. Although the news was not what we wanted to hear he was thorough and he explained all our different options. I highly recommend Service Plus as they have excellent customer service on the phone as well as in person.

I cannot say enough good things about Austin from Hope Plumbing. From the moment he arrived, he was professional, courteous, and clearly knew exactly what he was doing. He took the time to explain the issue, offered helpful advice, and worked efficiently to get everything fixed perfectly.

What stood out the most was his genuine kindness and the pride he takes in his work. It’s rare to find someone who is not only skilled but also such a pleasure to work with. I felt completely confident in his expertise and appreciated how respectful he was of our home.

If you need a plumber you can trust, ask for Austin. He’s a true asset to Hope Plumbing, and I’ll be recommending him to everyone I know. Thank you, Austin!

Hope Plumbing has always provided fantastic service to our family. We have always been very pleased with their prompt service, and their thorough work, and their respectful staff.

The prices are a little high, but you pay good money for a good service, right? I was put off by the salesperson not knowing anything about the systems they install. I asked for manufacturer and model and he had no clue. He did call somebody and ask, which I appreciated, but that should have been my first hint. When my house started smelling funny after a new furnace install ($15k for the "3-star" system) I became worried.

Once my carbon monoxide detectors were going off I decided to check the work, and to my surprise the installer didn't connect the exhaust. When we called the morning after the install (5 minutes after seeing the exhaust) the lady on the phone didn't seem to see the problem. She did schedule an appointment for the next day, and I didn't run my heat for the night. The mistake alone was hard to excuse, but is that customer service?

I've paid this company approximately $20k in the past year for various services and have always been disappointed. They have lost my business, although with their prices I can't imagine they'll notice.

I'm leaving 2 stars because the guy who came the next day was really nice.

We recently signed up with Service Plus to conduct yearly systematic maintenance on our HVAC system. Despite the fact that this was our first year with this company, our equipment had been regularly maintained without issue for a few years prior.

On the day of the appointment, I was at work, but my wife was home to allow service tech Eric Jones into the house to conduct his service check of our 5-year old furnace. To my surprise, my wife called me at work following his hour-long inspection only to be told that we had “some serious issues” with our furnace. In speaking with Eric Jones over the phone, I learned that our heat exchanger was completely “rusted out,” which in turn was causing an increase of exactly 32% to our utility bill, according to his report. When I later asked how he arrived at this specific figure, I was told it was a very precise calculation. Yeah right. Nevertheless, I was told the system was “unsafe for operation” and it was time to look at upgrade options with one of their “comfort advisors.” Let me remind you….this unit is 5 years old.

The company quickly sent out a sales rep later that day to try and push the sale of a new $18,000 system, because accordingly, we were gambling without quickly replacing both the furnace and the a/c unit simultaneously. Relying on my intuitions though, we brought in three additional HVAC companies following Eric Jones’ evaluation to confirm what we were being told.

And to no surprise, those intuitions were quickly confirmed via thorough inspection. The surface rust, which I learned is not at all uncommon, was strictly on the faceplate of the heat exchanger…..NOT on the heat exchanger itself (see attached photos). The faceplate has zero bearing on the operation of the furnace. To our relief, our unit has since been deemed completely safe and in perfect working order. If Eric Jones was truly concerned, he would’ve taken the additional 5 minutes to actually disassemble the area of concern to inspect further. Instead, we were conveniently lied to in hopes of making the quick sale of a completely unnecessary piece of equipment.

I have always been a firm believer in honesty and integrity, and what we received from Service Plus was anything but. Since our experience with Eric Jones, we have terminated all ties with the company and I am awaiting a return call from a manager. While I listened to my gut and avoided the pushy scare tactics and complete waste of over $10,000, I know that not all of their customers will be so lucky. ALWAYS get a second opinion and at the very least, do yourself a favor and AVOID SERVICE PLUS!

I just paid 43$ for something Summers charged me over 1k for last year! John Moody was my guy and he was so cool! Made me FEEL like he had my back!
I will definitely recommend!
PROBLEM FIXED!

It was 2 days of 2 different services which were unexpected and extremely stressful. The team of people we worked with were helpful at putting us at ease, explaining the difference in systems and pricing, and getting everything set up as soon as possible. The crews that came out both days were great, they were on time, professional, and explained how everything worked extremely well.

Sam (Hope Plumbing) was professional and provided excellent and very timely service to my family. I highly recommend the prompt and useful diagnostic service I received from Sam (Hope Plumbing Service Tech) and the office staff.

I did not expect or appreciate Hope’s nine-hour service window (8:00a.m. - 5:00p.m., for a tankless water-heater flush/maintenance ). The technician called ~30 minutes prior to arrival but that was six hours into the nine-hour window. I understand they can’t provide specific times, but a 3-4 hour timeframe seems reasonable.

Eric Jones, is my new best friend!
I don't think there is anyone in the world that could have possibly explained some of the things that were needed more simplistically than he did, and in such a personable way that you thought you were listening to your friend's expertise advice and guidance.
We moved into our house 6 months ago and this service attention was definitely overdue.
There were a couple of things that needed addressed and I am confident that we were well taken care of.

Very professional and helpful. Every one we’ve met so far with Hope Plumbing has been really nice and informative.

I called Hope Plumbing, Heating and Cooling due to a clogged toilet. Ashton Bosler arrived and fixed the problem right away. Ashton was friendly, courteous and professional! If I need plumber services again, I hope they send Ashton!! I give him and Hope Plumbing and Cooling due five stars!

Grant was extremely professional! He gave us several options and ensured it was exactly what we needed. He was very friendly and even told my son Happy Birthday for his first birthday! He worked very clean and efficiently and if we need work again it will 100% be a request for Grant! I don’t know how much he makes but I would give that guy a raise just based on being awesome!

Friendly and efficient service staff. Organized dispatch system helps keep the customers in the loop as changes happen during scheduling, or other emergencies causing service disruptions. Would recommend for any plumbing or HVAC needs.

Hope plumbing has always provided excellent service to us. Chris could not have been more professional and friendly. He was great.

Mitchell was awesome! He helped me see the bigger picture to getting my current problem as well as my future problems fixed now before the seasons changed. Very nice guy.

In response to the owner finally responding. The only reason you responded is because your manager John called me on November 19th asking me to take down this review. I explained to him that I wouldn’t & why. You see, not once, until now, did you bother reaching out in regards to the issues stated. You had your manger reach out because my review was having a “negative impact” on your business. If you or your staff would have reached out to me when I originally contacted your business, you wouldn’t be dealing with this. Going forward, when customers reach out because there’s an issue I recommend you responding to the issue at hand. I’m sorry my review has negatively affected your business but, I made every effort to handle this with you and your company prior to this review.

I am extremely disappointed with Service Plus. After paying $8500 in full for a job, they failed to complete the work and have since gone completely silent. I have been calling their office since June 21st, trying to get ahold of someone, but my calls have gone unanswered. Even more frustrating, the owner has not responded to any of my attempts to contact him directly. This level of unprofessionalism is unacceptable. They took my money and left me hanging without any resolution. It’s clear they have no regard for their customers or the commitments they make. I strongly advise anyone considering using Service Plus to look elsewhere. Save yourself the headache and choose a company that values its customers and stands by its work.

I made a phone call to them and had a technician come within an hour. We had the pleasure of working with Sam. He was such a great help very understanding and knowledgeable! I truly recommend him & this company!

Both techs were amazing i would recommend this company along with Trace and Bartley . Had them replace my furnace let us know what they were doing step by step will definitely be using them again.Servicd plus was able to get here and get the furnace replaced in a short time frame.