HVAC reviews in Carmel, Indiana

Chris was very professional, efficient and quick to complete the job! We were notified when he was on the way and he got right to work as soon as he walked in. I would definitely recommend him and Hope plumbing to anyone!

Eddie Owen’s texted that he was on his way. He was very thorough and knowledgeable. He was here before time waiting on the others to be on time. He as well as his team wore booties to protect my hard wood floors and carpet. They covered my floors with canvas tarps throughout their path in the house. He answered my questions and we had off topic conversations without interruption with the speed of his work progress. He explained the install process as they went. They worked continuously and cleaned as they worked. They were truly a professional team.

Always pleased with the service from Hope Plumbing. There guys are always professional, courteous and efficient. No high pressure up-sales but offer a range of options. It’s good to have one company that meets both our plumbing and HVAC needs. We use them for both and definitely recommend. Today they replaced one of our toilets and serviced another.

Hope Plumbing is my go to for my HVAC and plumbing needs. The techs that I have had are all very polite and professional! They explain options and pricing is very competitive. I always let them put a sign in my yard cause they are the BEST!!!

I've had Hope Plumbing come and fix 2 different issues at my home. They are very kind and professional. They are through and explained everything they need to do to correct the issue. I'll definitely call on them again when I'm in need of their services. I've recommend them to several people and will continue to do so.

I contacted Service Plus/Hope Plumbing on Friday around 4 p.m. to repair a leaking gas line after the gas company shut off service, leaving my tenant without heat. I agreed to a $675 diagnostic fee (to be waived if they did the repair) and a $2,130 quote that they said would be “no more than that.” After more than eight hours on-site, they told us all leaks were fixed and the line was holding pressure. An hour later, the gas company re-tested the line and it failed.
Despite repeated calls, no one returned until Monday at 11 a.m.—nearly 40 hours later while a tenant remained without heat. The new technician said the whole house needed to be re-piped for another $1,500 and that our account would go to collections if we didn’t pay for the original failed repair. He also asked my tenant if she wanted him to turn the gas back on despite an active leak.
I hired Absolute Comfort that same day, and they identified and fixed the actual issue in under 30 minutes for $650. The gas company confirmed the line held pressure, and heat was restored that night.
Service Plus/Hope charged $2,100 for a repair that wasn’t completed, reported it as successful when it wasn’t, didn’t respond while a tenant was without heat, tried to upsell another $1,500, and offered to restore gas service with an active leak. Their final concession was to remove the $675 diagnostic fee. In summary, the services Hope Plumbing provided was to leave my tenant without heat for 4 days and never repairing the gas line to a working condition.
If you like your money, companies that do what they say they are going to do, and to be treated fairly DO NOT USE Hope Plumbling, Service Plus, or any of their subsidiaries.

I am not able to reply to the owners comment, but I can edit my review.

Your tech was fixing the WRONG issue. How can you still defend your upselling tactics when the $2100 repair didn't work and your solution was $1500 more to correct it when a different company did it for $650 in 30 minutes? FOUR DAYS you left my tenant with no heat. So not only does the first tech not know what he is doing, neither does your "senior tech". Even if the 5 leaks needed to be repaired, the house DID NOT NEED RE-PIPED like your senior tech lazily suggested. It was fixed for $650. Unless, you are training your techs to squeeze as much money out of your clients as they can without fixing the issue. If that is the goal these are two of the best techs in the whole city! What do you think about your tech telling me it would "cost $2,100 and no more"? I wonder why I wanted the problem fixed for no additional cost. So greedy of me!

We knew we were heading in the direction of needing a full heat pump unit replacement and honestly was not looking forward to it at all. However, the technician and salesman Devon that helped get us a quote made the whole experience comfortable and easy! This is the 2nd time we have used Hope Plumbing to upgrade appliances at our house and both times every person during the process is super nice and knowledgeable!

Drain cleaning went well. The tech- Roderick was professional and did a good job. Great maintenance advice was provided. At a cost of $389, I felt price was a bit steep. Also no receipt was provided- I will need to call office for a receipt for the service.

Got a new AC system from Williams in September. Old one was for '02 and was covered in bio growth. The salesman, Donny, wasn't pushy and gave us 5 options to pick from and told us about everything. We were able to get installed the next day and the install went pretty smooth thanks to Josh and Daniel. They did have to come back out to fix a noise issue and widen the return, but they were very prompt with that as well. Their prices were comparable too, ranged between $8-18k for the options.

I had Lydia Puetz here for furnace check. She took care of all very efficiently. She even got my IPhone Resideo connected properly. Good job, Lydia!

Williams was great! Chandler was an amazing technician. Had my furnace blowing hot air within an hour of arriving. Many thanks. Highly recommended!

The techs were on time, and very personable. They did a great job and cleaned up after themselves. I was happy with the service provided.

Just had a new water softener installed, Brian and his helper did an awesome job. They got my old house up to code and new softener is working great. Very professional!

Maintenance Tech was prompt and very thorough. He updated us and explained everything that we needed to know. I highly recommend his service and there Company!!

It's a crying shame that your dispatch people can't be as responsive and polite as your technicians. Unfortunately to get to the technicians you have to deal with dispatch. Hopefully other companies don't have this problem. After more than ten years of Williams I am seriously considering finding out.

They were quick to respond; arrived exactly when estimated. Plenty of communication. My technician was excellent: professional, friendly, upfront with costs and diagnosis. I was extremely pleased. The overall experience was excellent.

Thank you Williams Comfort Air for the installation of a new mini-split in our sunroom. It has been wonderful to use as the winter cold sets in.
From Donny providing his expertise while quoting to the project to the installation team (Danny, Nick and Mariono) who were extremely respectful, very friendly and went above and beyond for a challenging install - great job guys.

Richard was very polite and professional, showed me the issue, got what is needed to get it repaired ordered and was going to try and have himself put on the schedule for the return visit for the repair on Monday. He was very accommodating to my night time work schedule. I hope he is the technician they send every time I need service.

Daniel Claunch did an excellent job of resolving my issues and explaining the operation of the blower motor and its associated hum when running in the continuous mode. I've previously owned (2) Trane HVAC systems (140K BTU) in this home. Neither produced the hum that I hear throughout my home with my new Carrier HVAC system. I decided to live with the hum which Daniel thought was normal operation. Daniel did an excellent job of reconfiguring the condensation pumping to allow me to access my sump pump pit without flexing the condensation pvc pipe to the point of facture. He also tested the new humidifier that was installed on the new Carrier system. I appreciated Williams Comfort Air reconfiguring the condensation pumping position at no charge.

I had a very positive experience today. Both associates were knowledgeable and professional. I felt they were thorough and found issues I was not aware of and explained them to me in a way I as a homeowner could understand. While price is always a shock I thought they were fair .

Victor Fernandez, was a very nice and respectful technician.
He showed me my furnace, explained parts and pictures!
He answered all my questions very professionally.
He was very knowledgeable.
I feel he worked to keep us comfortable.