HVAC reviews in Crown Point, Indiana

A reliable service provider didn't follow through on their promise to provide quotes via email and phone call, which has been more than 5 days past due. The individual's name mentioned was Damon, leading us to explore alternative options, resulting in significant disappointment.

I had a terrible experience with this company. When I called them to check my boiler, the repairman showed up without warning me that he would be charging an additional fee for his services. He claimed it was a standard service charge, but when I asked how much it would cost, he hesitated and said it depended on where he came from - implying that if he were from New York, it would be more.

The repairman himself was unhelpful and seemed dismissive of my concerns. When I told him I had googled the flashing light on my boiler to understand what it meant, he asked if I had a book on the furnace, which made me feel like he didn't believe me. He spent most of his time checking the voltage to the fan motor before telling me that the problem was with the motor itself.

I received a bill for almost $200 later, which included the service charge. When I questioned it, I was told to pay immediately or risk being sent to collections. This company's billing practices are aggressive and unfair. In contrast, another company I called, Loving's Heating and Cooling, charges just $90 for similar services, and Air Temp agreed not to budge on this price.

No response after nearly a week.

Technician from AHS visited my home on May 28, 2025 for a routine tune-up. After his visit, the air conditioning stopped working as expected, which was surprising since it blew cold air prior to his arrival. He claimed there were no issues with the unit, so I'm not sure what caused it to stop functioning properly. The technician seemed uninterested in cleaning or inspecting the system, and spent an extra hour at my place - it's unclear if he was simply taking advantage of the time limit.

We've had excellent interactions with these professionals - very knowledgeable and extremely helpful.

I recently used Morgan Mechanical for the first time and had a mixed experience. Tony visited yesterday to inspect my furnace's rivet and seemed confident it was fine. He was professional and friendly. However, when I woke up this morning, my furnace wasn't working and my thermostat read 62 degrees. Given my health issues with asthma, I couldn't afford to wait. Thankfully, Alex arrived promptly and fixed the issue today. He's a calm and kind presence over the phone - exactly what you need in an emergency. My apologies for the mistake in my previous review; it was actually Alex who saved the day, not Tony.

The company's prompt response was impressive - they answered the call at 7 am on a Saturday and arrived at my doorstep within 20 minutes. Fixing the furnace on a bitterly cold January morning was equally efficient.

I was thoroughly impressed with the service I received, which exceeded my expectations significantly. The technician, Alex, demonstrated exceptional professionalism, knowledge, and a warm demeanor, making him easy to understand. Overall, an outstanding experience that left me eager to share my positive experience with others.

Fantastic work on fixing my boiler - they showed up promptly, did an excellent job, and followed up with some extra tweaks afterwards. Highly recommend this company for their professionalism and attention to detail.

Exceptional customer service from this company, backed by a strong work ethic that's unmatched. They're transparent and willing to put in extra effort to guarantee complete satisfaction - I highly recommend them to anyone seeking reliable home services.

I called them on New Year's Day for furnace service. They showed up, checked the furnace, and said it needed a blower motor. I handed over cash without waiting for an estimate. The "repair" took only 5 minutes, but they still charged me $265. Two days later, Alex called to say the repair would cost $800 plus labor - on top of the initial charge. This company's goal seems to be targeting hardworking families in Hammond and East Chicago, making it harder for them to cope with the cold. It's a shame.

I'm warning everyone in Hammond to stay away from this company. I ended up calling another service provider for better, cheaper options.

I returned home after a week away and found no hot water. I attempted to restart the pilot light on my water heater, but it wouldn't budge. On a Sunday evening, I reached out to Morgan Mechanical Systems and Alex responded promptly, arriving the next morning to resolve the issue. Extremely satisfied with the service!

Alex is honest, reliable, and shares his knowledge to identify and fix AC and heating problems at our place.

We had a breakdown in our heating system yesterday. The technician arrived promptly after just three hours. They were very courteous and efficient, setting us up with a reliable solution.

Great service from Tony at Morgan Mechanical, he's extremely knowledgeable and friendly. Highly recommend their work, they'll take care of your furnace needs every time.

I woke up with a non-functioning air system and spent the morning calling around. Most companies didn't answer until later in the day, but Morgan Mechanical picked up at 6:30 am. They walked me through troubleshooting over the phone and we were able to fix the issue. I'm glad I chose them for this service - they exceeded my expectations.

Morgan Mechanical does reliable work on my heating and cooling without breaking the bank. They're prompt and trustworthy - that's why I'd send others their way.

Alex did a solid job cleaning and inspecting my furnace like he promised. Now I trust the state of it after having him check it out.

Morgan Mechanical showed up on short notice when our AC stopped working. Alex was great, he diagnosed the issue quickly and got to work right away. The fix was spot on, no fuss. They clearly know their stuff - couldn't be happier with the service!

I highly recommend this service - prompt, professional, and hassle-free. The team was clear about the work required and made the process seamless. Thanks for the excellent experience.

The team was extremely knowledgeable and polite, providing a great experience from start to finish. Their communication was excellent, keeping us informed of their schedule and estimated arrival time. Even after arriving, they checked in with us regularly. Overall, I highly recommend this service to others.