Landscaping reviews in Fort Wayne, Indiana

Sometimes good Customer Service is hard to come by in todays market. That is until today, as TruGreen has employee Sarah Y.
Companies seem to have more of a turn over in many jobs and most employees aren't given the time to service customers as once was a priority for most companies.
Well rest assured that Sarah does both time and excellent service to her customers.
A Business succeeds by 1st its People then Process and finally the service or product. Without good employees and process the service or product will fail.
So TruGreen you made the right choice with Sarah when you hired her and she will help keep me as a long time customer.
Thank you , Sarah you deserve to be recognized for showing the customer matters. You go the extra that it takes to put a smile on their face.

If you cancel their service, you will be bombarded with phone calls, texts, and mail attempting to persuade you to re-sign up with them. And they will tell you one of the oldest lies in the book: "We are under new management; it will not be the same as before." My lawn had numerous weed patches from what they overlooked. I canceled their service in the middle of the summer last year. I can do a much better job doing it myself, and much cheaper.

Service tech arrived at 6:30 am,,, startled me at first when he rang the doorbell BUT, he was a gentleman, respectful and professional in his actions. Anthony is highly recommended

Very kind and patient, ready to answer any questions I have and explains everything he’s doing

We have been attempting to cancel our account for MONTHS. We keep being told it's cancelled and then we get account deduction yet again. We have even had to go outside when they arrive AGAIN to tell them we cancelled this service, and they continue to auto deduct our account. Today, I called and asked for a supervisor. I'm told it's against policy for them to transfer me to a supervisor. I was also told they would call me but in the same breath was told if we cancel, the supervisor won't call me. I asked for a letter to be mailed to me showing my account cancelled and that our bank account number was deleted from their systems. I was told they have no way to print a letter and mail it. REALLY? AVOID THIS COMPANY. We spent thousands (and they continue to take our money without our consent) and our yard looks worse than neighbors who don't treat. (I would give ZERO stars if I was able)

Omg! Do not go with this company! They completely ripped off my sister. People need to know that this company doesn’t top soil or seed the lawn. They are not an honest company! Lived with her for 6 months and the entire time there that company did nothing for her grass!

I filled out their online form to request a quote and they called while I was still on the quote page!! They then proceeded to 3 more times that day which was last Thursday. Today they’ve called 7 TIMES!! I’ve had to block 4 numbers from them just today. This is a clear red flag to STAY AWAY FROM THIS COMPANY!!

First time weed control & fertilizer purchase for our family. I really enjoyed how customer service worked with me on what to purchase. The service tech who sprayed our yard was also very professional and helpful. Our grass looked healthier overnight. Love it!

Very helpful and answered all questions. Not a problem at all

Renaldo is amazing and we are so glad to have him back! I was only able to give five stars because it wouldn't allow me to give you TEN stars.

My 5-star review is for Matthew Papera, not necessarily Tru-Green. In my opinion it’s an over-priced service. Matthew was very polite and ask d if there was anything I had questions about and explained what he was applying to the lawn.

Cole did an excellent job today after the last few Applications were done incorrectly. He took the time to listen to my complaints and assure he would correct the problem. I walked him around the areas that needed treatment and asked to be careful around my smaller trees 🌲 that have must of been sprayed previously.
I hope to continue to have the service that was provided today by Cole.
He’s very polite and friendly to work with.

Try green does a fantastic job on our lawn.

Outstanding representation of the company and customer satisfaction. All my questions were answered with clarity and confidence. Truly a blessing to the company in this community. Thank you for the great work ethics. My family and I are truly satisfied.

I’ve tried this earlier and it wouldn’t go through.
Tech was efficient. Announced his presence at the door.
No issues. I’m concerned about the dryness but can’t water our massive property.

Joseph Miranda showed impeccable profession… I’m individual who shows high integrity, and honesty… I would prefer 100 individuals such as Joe! If there’s a way of him being my service individual each and every time, then I request that… Thank you, Joe

Nathaniel was a pleasant young man who did very fine work, complying with my requests to the tee!

Received 6 calls from TruGreen today. Four showed up with an area code seemingly spoofing my hometown so I didnt answer. None of those 4 left a VM. The fifth left a VM and I called her back to let her know I was not interested in their insistence on "letting their customers know about their great deals." Sixth call I answered and let her know I was not interested. If I had any intention of using TruGreen in the future, it's completely gone.

UPDATE: So far this year they've done a good job treating the lawn. Today Zach was the technician and he was very diligent treating the lawn. He spend a good amount of time making sure to cover all the areas. He was very professional, personable, and focused on giving excellent customer service. I spoke with him and I have to say he is a dedicated employee and an asset to the company and I hope he's recognized as such. Customer service is very important to me, and Zach surpassed my expectations.

It's February, the existing snow just melted yesterday. Today I receive a text that I'm scheduled for a pre-emergent treatment tomorrow morning, when the low temp is calling for 21 degrees. It's impossible to contact the local office/shop, calling the local number goes into a switchboard that spins your call out like a ball on a roulette wheel nationally. The service rep contacted was 750 miles away and clueless about lawn maintenance, but agreed to reschedule the treatment for Spring.
I'll update as I reevaluate my service. Hey guys, heads-up, you're not off to a good start.

Adam was very knowledgeable about the issues my yes and scrubs had. He explained in detail what the cause was and how to treat it especially in mulch.

Excellent service by Michael. Very thorough and knowledgeable. Two thumbs up! Update 4/3/25 Technicians are the backbone to this company. Unfortunately the appointment part of this system is flaud and the TruGreen administration needs to fix this ongoing issue. I scheduled an appointment then someone changed it. Call center personnel can't fix it. Also can't contact the local office to fix the issue either. Need an upgrade system or lose customers if you care!! Update 9-18-25 The tracking system does work finally. Met with Adam and all is well. Hopefully next year system continues to do its job. Two thumbs up!