HVAC reviews in Indianapolis, Indiana

Great service, professionalism and very informative. The job is always well done clean and precise. (AC and Water Heater)

The men came and fixed the problem immediately! Resealed the boot around the vent pipe and reattached where it had come apart in the attic. Took pictures to show me the repair and engaged in friendly conversation. First repair in 4years after installation of new unit. Great track record and maintenance. Mark’s team excel in customer service! Well done

Our family recently moved into our new home and had some issues with our Nest thermostat after resetting, along with needing a company that can provide long term maintenance for our home’s heating/cooling needs. I was surprised that the owner Mr. Wilson came to our home and did a full walk through of our system and configured our thermostat. He took the time to explain how all our systems worked including the heat pump, furnace, humidifier etc. He didn’t charge for this visit which was such an unexpectedly nice customer service gesture as we could tell Mr. Wilson cared about building a lasting relationship with us. This was one of the best interactions I’ve had with any company across any industry. Mr. Wilson was caring, professional, and an expert in his field and has earned all our business for years to come and will be referring to everyone we know. Thank you so much Mr. Wilson and the King of Comfort team!

KING OF COMFORT, THAT YOU ARE !!
Hi,my name is Joyce, two weeks ago my aged furnace went out, yes it was DOA when the technician arrived. Mark (owner of the company) and is his staff responded quickly, after the call for help was made.
King of comfort gave excellent service. I highly recommend them to anyone needing repairs, a new heating or cooling system. They are very professional, knowledgeable, honest and efficient.
I really enjoyed working with them.
Keep up the good work team!!
Joyce

Ac unit went out, dispatch sent me to a technician, technician said he was booked until the am and someone would be out between 8-10 am. That time passes so I call dispatch and say they have no record of this. Complete waste of time

They were very curteous , knowledgeable, and prompt. Gave a curtesy call before showing up. Sent message with technicians photo, I was very much impressed with them.

Had my annual heating system check with Shane and it went great! He was on-time, cordial and answered all of my questions.

I called because I wanted to schedule a free estimate for a home EV charger installation. I have already scheduled and received a few estimates from other installers. Every one of them is a free estimate. The Williams Comfort Air website states they provide a free estimate (as seen in the screenshot).

However, the person who answered from their call center kept insisting they do not provide a free estimate for Home EV charger installation, and that it is a $98 service fee "for the technician to come out". At one point she told me that they do not work on cars... (not sure they even knew what a home EV charger is) I wasn't looking for any sort of service or repair. I made it very clear repeatedly that I was only looking for an installation estimate.

Eventually the call center operator just repeated "it's a $98 dollar service fee", so we left it at that. I'm not sure how to get an estimate for this work from them, so I guess I will just go with other vendors and you probably should as well.

Kenny was very friendly and thorough in helping us with our furnace. Took his time to make sure it was right. Especially since it went out and was freezing outside.

Cody was super knowledgeable, very patient, and had our furnace up and running in no time despite a couple of attempts from other service people who just couldn't figure out the problem.

I want to Thank Michael M. & WCA for fantastic service once again! Had my furnace motor give out and Michael got another one and quickly got it installed and we are back to a nice warm home!

A very positive experience - the Tech, Lydia, did a great job and took the time to explain to us what was done and how things worked - we are new to having an HVAC! Thankyou very much!

Great experience with this company! I needed duct work moved in the basement to make room for a support beam. Technician, Brad Robinson and his son, were excellent in assessing and completing the work efficiently with the least amount of drywall removal. He was professional, friendly and knowledgeable. Highly recommend him for any HVAC services!

Received same day service. The tech (Kevin) was good, answered all my questions and set us up for the maintenance contract.

William Comfort has serviced our equipment for 15+ years. Their people are friendly and knowledgeable and any repairs from been done in a timely fashion.

Service tech provided 4 unwanted and unrelated estimates while on a scheduled faucet installation. He insulted previous williams comfort plumber's estimate and talked way too much about unrelated and undesired plumbing improvements.

We had a few bumps in the road with our HVAC installation, but I’m really grateful for how the company handled it. Even though I felt like I might be a pain with all my concerns, they never made me feel that way. They listened to my concerns, took them seriously, and worked with us until everything was fixed. Don, the sale's rep, was extremely helpful with addressing my concerns. The service techs have been amazing throughout this process — Special thanks to Shane for his professionalism, knowledge, and kindness. We’ll definitely be asking for him in the future! It means a lot when a business is willing to go the extra mile to make things right, and they absolutely did.

Isaiah was a very thorough and careful as he worked and shared with us the concerns related to our unit. The maintenance service he performed was just what the unit needed and what we have come to expect and appreciate from Williams Comfort Aire. I will be calling and requesting Isaiah for our spring Cooling service. Thanks to Isaiah and Williams Comfort Aire.

My AC went out on one of the hottest days of the year. William’s Comfort Air technician came out the next day and told me after testing that I had a faulty motherboard in my furnace as the furnace was turning on. I was quoted $1700 to replace which was very steep, so I held off. Had a second opinion come out after the weekend and within minutes my AC was fixed. It ended up being an issue with my thermostat wiring, and this second-opinion company only charged me the service fee as they didn’t need to replace anything. My motherboard was completely fine. The William’s Comfort Air technician never even looked at the thermostat. Super thankful I didn’t waste $1700, as that would not have even resolved my issue. Would not recommend.

Very prompt, quality service. Diagnosed my issue right away but still performed other checks to ensure there were no further problems. Had my HVAC cooling in no time and good communication from the vendor.

Technician Bobby was great! He was thorough and explained everything he was doing and showed each step of the maintenance process. He helped get us on a maintenance plan. I highly recommend him and Williams Comfort and Air.