HVAC reviews in Indianapolis, Indiana

I reached out due to a potential issue with my existing furnace. I was seeking a second opinion, and, to get a quote for comparison-sake. I have had an existing relationship with my present HVAC company for more than 30 years. The Comfort Advisor (Aaron) that I met with could not have been more kind, helpful, informative or transparent. A separate visit from a Technician (Tom) was equally as impressive…and helpful. I could not be more impressed with the two individuals that I met with….or more thankful for the help and information that I received. They went above and beyond and I greatly appreciate it. I could not more highly recommend working with this company based on my experience.

Kyle came by the house promptly and did a thorough inspection. He gave us a number of different options to consider to improve our situation. He was very professional and answered all our questions. Chapman has great ratings, and Kyle represented them well. Very much appreciated!

Will and Vhong did a fantastic job moving a generator plug from the interior garage wall to the exterior. Both were very knowledgeable and friendly. They answered all the questions I had. The work they did was done very neatly. Both are an asset to Chapman!!!!

Chapman was able to schedule Ryan out on the same day I called. I really appreciated that since my kitchen ceiling was leaking. Ryan has done repairs in our home before. It was great to see him back. He is very professional and kind and highly recommend him!

Amazing experience! I truly felt like I was part of their family. This company provides the best quality installation and customer experience I’ve ever had. I highly recommend them to anyone in need of an HVAC system. I want to give a special shout out to Larry Williams, he walked me through everything and made sure both my wife and I fully understood the system we were getting. I also want to thank the installation team for being extremely professional and for the high quality work they did installing our HVAC system. I will definitely continue to use this company for any future home related needs. Thank you again I couldn’t be happier!

Excellent Emergency Service, but Pricey Parts!

I had an emergency furnace issue and called Chapman Heating & Cooling. They were able to send a technician out within a few hours, which was a huge relief. The HVAC tech was professional, knowledgeable, and quickly diagnosed the problem. The repair was done efficiently, and my furnace has been running great since.

The only downside is the cost of parts during an emergency call—pricing was significantly higher, over 50% more than typical retail. I understand emergency service comes with a premium, but the markup felt steep.

Overall, the fast response and quality of service were excellent. Just be aware of higher-than-normal part costs if you need emergency repairs.

Gary from Chapman Heating, Air, and Plumbing provided fantastic customer service addressing an emergency situation with our sump pump in a Saturday evening. His honest assessment and can do attitude set us at ease. He did the job right the first time. Very grateful to him and the service team.

I had a great experience with Chapman Heating, Air Conditioning & Plumbing. Technician Heidi Gundle came to fix a clogged bathroom sink, and she did an outstanding job. She used an electric snake machine and took her time to make sure the clog was fully cleared all the way through—not just the surface.
Heidi was professional, friendly, and very thorough. She even cleaned everything up afterward, leaving the area spotless. I really appreciated her attention to detail and the care she put into her work. Chapman is lucky to have her on their team!
Highly recommend both Heidi and Chapman for any plumbing needs.