All reviews for NuFlow Indy

I contacted NuFlow about possibly putting a liner in our sewer line as a preventative measure. Jason was very professional on the phone and with follow-up communications. Mark came to our house, arrived on time, and was also very professional and super helpful. It turns out that due to governmental and/or utility regulations we would be required to add an outdoor cleanout to our line for this job to be completed (despite the fact that we already have a cleanout in the basement). Hence, the cost of the job quoted was much higher than anticipated, so we have decided not to proceed with the work.

Nu-Flow was put in a tough situation as my issue was both my responsibility and Citizens Energy Groups(CEG) responsibility. On top of that, the realtor representing the buyer of the house had an ego and thought all his calls to Nu-Flow were much more important than anybody else. I say this because, I was the paying customer to Nu-Flow, not the realtor. The GM of Nu-Flow handled that issue very professionally, and still worked with me in a timely manner. The work passed 2 inspections by the buyer. The process isn't the easiest dealing with CEG, but Nu-Flow made it work and I would be happy to use them again if the need arises.

Overall experience with Nuflow was amazing. They came out, gave us a quote, then a couple days later was out and fixed our main drain under the house. They were honest and extremely nice. Definitely recommend!!

NuFlow did a great job scoping and diagnosing our sewer line. They were very thorough in explaining the issues and providing options for remedy. They also went above and beyond to help us find a new lid for the ejector pit when ours was cracked.

Our company had several drain lines that were in various stages of disrepair, instead of excavating the drain lines it was more economical to have NuFlow come in and reline the drains. This saved out company thousands of dollars in repair cost and the result were very good.

Great company with integrity. I had reports from the town of some roots in my sewer line and Roto Rooter came out and could not get past an offset in the line. NuFlow came out, got past the offset and let me know I needed an offset repair and what type of cleaning once it is fixed. They told me how it could be fixed, including what materials are needed, and even that they wouldn’t recommend using them because it could be done for less myself or with a different organization. Provided some options for reliable cleaning companies.

I was in a very stressful situation and already thinking I likely needed my line replaced or heavy repairs. They certainly could have taken advantage of that but didn’t. They seem to understand how expensive it is for a home owner to do these repairs and want what is best for the customer. From what was shared, they have company policies in place to make sure this happens. I honestly could not recommend this company more. If I find myself in need of a replacement or serious repair they will absolutely be my first call.

If I could give 10 stars, I would. This will be a lengthy review, but worth the read!

We have an old house in Broad Ripple, and have had the sewer line replaced, at great expense, from the main stack, all the way down to the street.

About 30 months after the last of the work was completed, the floor drain in the basement starts backing up after big loads of laundry. We bring out the company who did the previous work, and they diagnose the problem as actually being between the curb and the sewer main in the middle of the road. Given the nature of the previous repairs, and the clog of the drain line, we were told that we could try to have Citizens fix the problem, but that they would deny liability, and that a repair to dig into the street and fix the problem would cost north of $15k. (LOTS of details omitted here, for brevity)

I called NuFlow to see if their technology might be able to help us. After speaking with a super nice woman who answered the phone, I spoke with Dave the owner (and plumber extraordinaire of 33 years) about the capabilities of the technology. After diagnosing our problem, he said it would be worth contacting Citizens, just in case. And in the event that Citizens did not claim responsibility, that he could beat the price (not that he was trying to take work from the other shop). He had a great, friendly, field-op named Jason call me (in a matter of minutes). Jason already had all the details necessary, and said he was able to get the gentleman from Citizens who can make the appropriate decision about repair, to check out our situation in a matter of hours.

He then called me back about 3 hours later, indicating that Citizens would be starting work the next morning to repair our sewer line, under the road.

Not only did this save us an astronomical amount of money, when I offered to compensate both Jason and Dave (separate phone calls) for their time and effort, they declined and simply said that encouraging words for the company would be the best payment.

I hope we never need them, but if we do - we'll definitely be making 1 and only 1 phone call in the future. To anyone, especially in Broad Ripple, with these sorts of problems, I cannot recommend them highly enough.

The solid 5-star rating that you see is no lie. Honesty, integrity, and due diligence is the basis that this company operates on.

Nu-Flow installed a sewer pipe liner at my property and did an incredible job. They saved me a lot of trouble and money by offering the pipe liner option. I would recommend these guys to anyone who needs sewer line repair. Very responsive and helpful group.

The crew from nuflow came to my house and got my drain open and flowing. They found an issue in my pipes with roots growing through and breaking my drain. They were able to diagnose the issue and quoted me options. They came back out and lined my drain and saved me a ton of headache and cost over digging up my yard and removing trees. They were done quickly and everything has worked flawlessly ever since. Would recommend them over anyone!

Nuflow Indy did a great job on our complex project. We initially had another camera company look at our project and I was not satisfied with their service. I called Nuflow and they did a great job diagnosing our problem with several sewer lines running under a patio. They took the time to explain the situation to me. We settled on a liner but ran into some unforseen issues with that some old downspouts.

We utilized Nuflow's excavation division to perform a very deep dig in tight quarters and replace our plumbing lines. Nuflow did a fantastic job for us completing the project on schedule and to my satisfaction also working around a difficult weather schedule. Would love to work with nuflow on future projects.

James G. and Collins on the excavation crew were wonderful individual performers take care of those guys.

Nice work thanks, Ryan

I solicited 4 different quotes to repair my sewer line. This was the only option that did not require digging up my yard and back porch. Or jackhammering a hole in my basement floor. The cost was also much less than the other quotes I received. I was provided a video that showed what the root invested sewer piped looked like before and after the new liner had been installed. The repair took less than 5 hours. The workers were very professional and there no mess to clean up afterwards. I highly recommend Nu Flo Indy.....

They were very knowledgeable and got me a new water heater installed right away! Also gave me helpful tips to make things more efficient and protect the new water heater. Also installed a new shower head which works great!!

I cannot speak highly enough about NuFlow Indy. We are working with a large amount of contractors right now and Jason and Bobby at Nu Flow have gone above and beyond and have provided exceptional service. They are hands down the best contractors across all platforms that we have worked with thus far. Jason does one little thing that goes a very long way and that is communication. Jason communicates everything during the process and always at the right time. He is also always available when I have needed to call in. If you aren't going with Nu Flow, I'm sorry. Best experience working with a company and I just can't speak highly enough as I stated in my opening. Thank you, Nu Flow!

We recently purchased a house and NuFlow helped us fix a damaged pipe. They were super easy to work with and responsive whenever we needed additional information about the job. Would recommend them to anyone needing repairs.

I received a referral to Nuflow from my inspector for potential plumbing issues. Nuflow was very responsive and prompt. They were able to get to the property to inspect very quickly and they provided me a fair estimate for the cost and a comprehensive scope of work. They were professional all throughout which I appreciated.

My home was recently part of the Citizens Energy Group Septic Tank Elimination Program and connected to Sanitary Sewer. My septic tank was under my basement floor. Citizens dug a hole in my floor and connected a PVC to existing clay tile that exited my house and they tied back into it outside. The 12' stretch of clay tile was my responsibility and I came to find out it was a mis-match of clay tile (4" and 6"), some other material and an abandoned septic tank where the pipe slightly changed direction. This was just a backup waiting to happen and it did in less than 3 months.

NuFlow came in and lined my pipe(s) and it is truly amazing how good the liner looks and it has a transferable 20 year warranty. More money than I wanted to pay, but nothing compared to conventional methods to fix this stretch of pipe which could also lead to foundation issues, etc.

This group isn't infallible: they showed up one day unannounced to camera my sewer for permitting. They also sent me an invoice without proof that the sewer liner was correctly in place. I have forgiven them for these slip ups as they responded back professionally. Their finished work is nearly unbelievable to me.

UPDATE: FEB 2021. I had such a good experience with this company and referred them to others. Thank you Nu Flow for the referral gift. I am glad your services continue to be affordable and completed with care. If you live in Meridian Kessler, I highly recommend Nu Flow for your clay pipe repair. They gave a very competitive quote and went the extra mile to work with Citizens on the main sewer line issues to assist the repair work over extensive tree root blockage. Definitely worth talking to them before committing to a company.

NuFlow has gone above and beyond to accommodate me as a first time homebuyer and I’m happy to say I’ll be a returning customer. NuFlow performed a sewer scope for an inspection of a new-to-me home. As I’ve been moving throughout the home buying process, I’ve talked with the team several times and they are always willing to help me understand the facts (even with no job scheduled or $$$). Their team has proved to be very knowledgeable and helpful. I’ve scheduled another sewer scope for the new property because of my great experience.

From start to finish NuFlow was a great company to work with. They were quick, professional, fairly priced, and the result of their project looks great.

After buying a home in downtown Indy, where old sewer piping is often deteriorating and has root intrusion, NuFlow was able to clear the line and then use their trenchless repair to reline the inside of the sewer from the house all the way to the city line. It's gave a lot of peace of mind seeing the final sewer scope and how everything looks brand new. They were recommended to me, and I would recommend them to anyone else as well.

Jason was incredibly accommodating when I asked for a quote for a sewer line repair. Not only do they offer incredibly competitive prices, they also do so without ripping up your front lawn. Would definitely recommend working with NuFlow Indy if you have any problems - 5/5 experience for me!

In short - Nu Flow is great. We had a big sewer issue and they helped us along the way. They explained every issue and gave us options with each issue we had (we had many). I suggest Nu Flow for any of your sewer needs.

In Detail - We have a 1955 house with cast iron plumbing. We had a notion to have our sewer scoped to see if there were any issues. The scope showed that we had a crack in a pipe and we decided to get it fixed. The person we had do our scope (she only does scopes) found the crack. We selected Nu Flow Indy to come out and give us an estimate. They did another scope and found the cracked pipe. In repairing the pipe we found a bigger issue. We were not on city sewer - we had a 1955 septic tank with a big leach field. So... we had a new sewer system installed connecting us to the city sewer.

I found out that Nu Flow is a contractor for Citizen's in Marion County. They were able to get Citizens to come to our house and help solve this problem. We needed a 12' ditch dug at the city main and connect a tap to that pipe. Citizens covered the cost of that dig and the connection. We paid for the remaining.

So - I don't like spending money on new sewer system, but given that we needed to do this, I am glad we went with Nu Flow. They did excellent work and had great communication with us on the process. I attached some pictures of the dig. There is one courtyard picture with a small backhoe. Notice that they went under our courtyard sidewalk vs. breaking the sidewalk up. That required them to dig out by hand - this was done in two spots actually. I am sure that for them, it would have been easier to have broken the sidewalk. But, this is a small example that shows that they care about their clients beyond just the task at hand.

If I could have done anything differently, I would have just called Nu Flow from the start to do the initial sewer scope.

Along this process we dealt with at least 8 people included the office staff on the phone. They were all top notch people to deal with.