All reviews for Airy Time Heating & Cooling

I must admit, Troy is very smart. I had two other heating companies to come to my home to service my heating issues and neither company resolved my heating problem. Troy came out this morning from the Airy Time Company and he was successful in finding my heating problem and fixing it. I will recommend Troy from the Airy Time Company to everyone that I know. Thank you Troy, I have heat at last.

5/5 stars for Troy ; I recommend Airy for tune ups! They were on time and I even got lucky with them being early! After attempting to go through other companies but ended up waiting *all day* for them to show up. Airy showed up on time and was a breath of fresh air if you will.

Troy was very responsive and kept me up to date as to when he would arrive. Troy was very knowledgeable about all aspects of the heating and cooling system and knew right away what the problem was. He was able to do the repairs quickly and was very personable throughout the whole process! Being without heat during such cold temperatures is never fun but he made this a great experience! I would recommend him to anyone!

Brooke has the patience of a Saint. We had so many questions. Troy was fantastic! He did great work in a short amount of time! Excellent communication with Troy he let us know when he was coming and gave us a detailed explanation of what he found! Great service, great price, great people! Couldn't ask for a better experience!

The technician was polite and was timely but I felt like there was deception on three issues with our home. The cost of what was done was way too high and reflective of a system where you feel like you're bent over a barrel.

Airy is an terrible HVAC service provider. Tried calling several times to get urgent service to a freezing house said they would come out and never did. Would give them -3 stars based on customer service and no care for the customer. Avoid if you want someone that doesn’t keep their word.

So glad the technician just decided that the service history on the equipment wasn't important anymore. Covered it up with tape and permanently damaged the stickers, so the service history is now forever lost. I understand wanting to have only your company's name on the equipment for loyalty reasons, but going as far as destroying and obscuring relevant repair information? For no reason other than to hide other companies names on the stickers. Very unprofessional.

Unprofessional, misleading, and extremely disappointing.

Six months ago, this technician diagnosed my furnace as needing a control board and quoted $1200. After taking the money and completing the work, he admitted that the problem was not the control board, claimed it only needed cleaning, and still charged an additional $500.

Yesterday, when I contacted him again for a new issue, he repeated the exact same diagnosis—another control board—this time quoting $1800, and charged $89 for the visit. No proper troubleshooting was done.

I later had the furnace checked by someone knowledgeable, who immediately found the real issue: a small broken wire. It was repaired quickly, and the heater worked perfectly afterward.

This shows a clear pattern of misdiagnosis, pushing unnecessary expensive repairs, and charging for work that does not fix the problem. I would strongly advise others to seek a second opinion before agreeing to any repair from this service.