Reviews of local pros in Clive, Iowa

I have used Rhiner's plumbing a few times over the years, and never for the same job twice. They do the job well, professionally, and at a fair price. In fact on my water heater replacement they were $1000 less than a couple other quotes. To top everything off they are good people that treat their employees like family. This is a company I am proud to support. And no I don't work there or have any family that does.

$766.31 to install an already purchased water softener… We attempted to have Rhiner’s hook up our water softener 3 separate times. 3 times, a different tech came out to either fix a leak they caused or tighten a part they didn’t hook up properly. Not only did they charge $766.31 to cause 2 leaks, but they said they added a water shut off to our two separate outdoor spigots. I did not ask for these additional shut off valves, but the outside water spigot line he shut off and left shut off was actually to our fridge. Our bill was never mailed, so I called exactly one month later from our installation date on 1/11/24 to ask for bill. Finally had the bill emailed over on 1/15/24 after asking for it. Called three more times by 1/18/24 to discuss the bill, but no one will call back. Was told “The Service Manager” will call you, never heard from anyone, but the two front receptionist. Strongly suggest going anywhere else.

I can’t say enough good things about my experience with Dawn, Rob, and the team at Rhiner’s. I had a water heater issue that needed attending to, and Dawn first and foremost is incredibly kind and helpful. Then Rob went above and beyond to track down the part and get us back to good before the weekend.

I really felt like the Rhiner’s team cared about us…and I absolutely recommend working with them for your plumbing needs.

Awesome company. I’ve used them several times over the last 15-20 years. Arrived on time and did the work as promised. Andrew did great work on a number of issues at my home. Five stars for their great service and people.

Asked them to move cause they was parked in front of my driveway, most respectful ppl ive delt with yet I appreciate you

Our hot water heater went out & Dawn sent Andrew out within the hour to evaluate. Andrew was great to work with, provided options, presented the pros/cons without high pressure sales to "sign here," pricing & if interested to give them a call. I called later the next day & Dawn (very helpful) sent Andrew again within the hour for the install. I was also able to have the seasonal air conditioner service done simultaneously with Caleb. I really appreciate the excellent response & kind attention to my home. kg

Their service technician, Andrew, is the most thorough serviceman we've ever had. He finds little things that can be fixed to improve the performance of your appliances....runs to the store to get basic supplies so you don't have to...even hung our sump pump monitor on the wall so we could see it better. Very, very impressed!

Andrew showed up on time and did a good job of explaining issues and work that needed to be done for some plumbing to my water hose as well as a leaky toilet. He fixed the issue quickly and left my place clean as well. Highly recommend!

Andrew was a great technician. He showed up on time and was able to quickly diagnose and fix an issue I had at my home. We needed to schedule a follow-up for him to come back after a part was ordered, and he made the entire process very quick and easy. Would highly recommend Andrew and Rhiners.

Amazing Team! Dawn and Sally, so helpful with scheduling and so friendly-great first impressions ladies! Ted, nicest guy. Prepared estimate and provided in-depth details and offered great suggestions for kitchen sink, faucet and garbage disposal replacement. Andrew, professional, hard worker, very knowledgable, efficient, personable and genuine! Thank you, Andrew - finished project looks great. Caleb (Andrew’s helper), eager to learn, pleasant and friendly. Use us as a reference anytime.

Rhiner’s has been nothing but problems and wasting our time and money for over 9 months. We had the same team (Rob, sometimes accompanied by a younger apprentice lad) out here on at least 5 occasions, about once per month. The following are just a few things that occurred during that time:

-failed to let us know on at least 2 occasions (including 1 supposed to be with a manager) that they would not be coming that day, resulting in wasted PTO. No follow-up from them or their office either on reasoning why or rescheduling.

-failed to tighten a relocated (which Rob had performed) fridge water shut-off, resulting in a leak.

-failed to recall that the drain had already been set in our sink for their install, then proceeded to move sink to ground resulting in a broken seal and personal labor to remove, clean and prep area again for the following time.

-raised his voice (Rob) at me on at least 2-3 occasions. Concerning how this did not ever occur when my husband was present.

-failed to listen on numerous (3+) occasions that:
a) the sink is a wall-mount and always was intended to be wall-mount.
b) the hardware provided vs what was needed,
resulting in not having proper parts ready and them needing to come back yet again.

-refusing to complete work that he should’ve already been well-prepared for with specific parts (again, he had known about this project for 9 months and had been out to our home at least 4 times prior, specifically discussing this particular project): (Rob) “I’m not gonna go looking around for those parts right now”. Then, had the audacity to ask me to change my design layout to accomodate the parts that he did have on hand, even after he had already left once mid-visit to go get parts. This was the final straw for us.

We were hesitant to even call them back prior to that last trip given all those concerns, but wanted to give them the benefit of the doubt to complete the job they started and which they have been saying all along they can do. Ended up firing them and going with another company mid-project. Everything else that Rhiner’s had dropped the ball on inbetween, we had to fix and complete. Even when the office asked me why, they had no apologies, desire to right things, or even simple acknowledgement of their poor service. Hence the review. They lost our business and more notably our trust to even perform their duties, and we absolutely will refer people away from this company. Hoping this helps some people steer clear from Rhiner’s.

Horribly unprofessional. Have very inexperienced technicians working for them who can’t troubleshoot complex hvac issues. Spent more time leaning on their truck, smoking, spitting, burping and sweating than actually working. Left constant messes they didn’t clean up. The woman at the front desk is also horrifically unprofessional. If you don’t like your job that much maam, find another one.

Noah and Tyler did a super job of fixing my leaky faucets and changing out copper pipes to the water shut offs. It's nice to see some younger technicians stepping in to fill the need when so many of the repair service industry are nearing retirement.

We called to have a leaking toilet fixed. Our home has CPVC pipes and it's over 20 years old. The plumber from Rhiners let alone any plumber worth anything should have known these pipes can get brittle and we've been told by a couple other plumbers that they just don't break on their own with a little bit of pressure. Apparently the plumber from Rhiners cranked on it to tighten it and it broke. We had water running everywhere. This was on a Wednesday...they didn't come back until Thursday into the following week so we were down a bathroom and shower during that time. My husband paid for the services on that Wednesday. About $130. Keep in mind that they broke the pipe... when they fixed it the next week they charged us $630 plus we have holes in our walls that need patching that again...had they not busted our pipe in the first place none of this extra cost would have been an issue. My husband emailed them and pleaded our case that this wasn't our doing...they refused to budge on the cost of the 2nd visit and told him they didn't charge us for labor for the first visit... WHAT??? If they hadn't broke the pipe on the first visit we would have never had a 2nd visit. This is totally ridiculous and no way to work with a customer!
Needless to say...we don't have a nice review for Rhiners Plumbing in Clive!

Think twice about hiring this company. I made an appointment to have hot and cold water spigots placed in my garage. The individual showed up had no clue how to perform said work. After 3 separate visits, still couldn't get it right, the "hot" side was installed on the right and "cold" on the left. Also, the spigots were off centered about 2 inches from each other, shoddy work. Over $600.00 to install, laughable.

I had an excellent experience with the technicians who came out to install our toilet. We had an issue with the toilet continuing to run after installation. When I called in to see if someone could come back out, the ladies who answered the phones made it clear that I was an inconvenience and they spent so much time talking to me about the cost that they didn’t even share an appointment window. I wouldn’t have minded that I had to pay for service. What I did mind is that the receptionists were disrespectful, rude, and made it clear they did not value my business. I did not proceed with another appointment as a result. Being respectful while communicating costs clearly should not be so difficult.