Reviews of local pros in Waukee, Iowa

He was very efficient and friendly

The serviceman did a great job onsite and fixed Refrigerator pretty quickly. I have some concerns about how scheduling is handled as it took a bit of time and effort to nail the service date nailed down.

Service was quick and the repair person knew exactly what to do without wasting time.

Our technician Phuoc was excellent. He was very professional and an expert at his job. He arrived on time, was personable, explained our dryer's problems to us and then worked expertly to repair the dryer. He also explained the service maintenance plan well. In addition, the payment process went smoothly. All in all, we had a very positive experience with Phuoc as our technician. We would highly recommend him and Sears Appliance Repair to other customers in the future. Many thanks for the great work!

Repairman came in, looked at front of dishwasher, saw that tile was done up to but not under cupboards and said he could not do the job. My husband went in to try and pull dishwasher out himself and the feet were up on small blocks so it was actually level with the tile. It will easily come out. But the repairman didn’t have the time to wait to see this… just said couldn’t be done. We are being charged well over a $100 for him to do absolutely nothing. (Boone Iowa Willett’s)

My wife and I received the Cinch Home warranty when we bought our house. On November 2 2024 our dryer was running fine but stopped heating. I contacted the home warranty company and they took my deductible and referred me to Sear Home Services. Sears then asked me to confirm dryer make and model and then through text diagnosed that it was the heating element that needed to be replaced. They then set a repair date and told me to look for the parts they would be sending in the mail. I received the parts 2 days later. They then rescheduled my repair out to December 2nd. I called and asked why they changed my repair date and asked if I could be scheduled sooner since I now have the parts. They then told me my original repair date was no longer available but would let me know if something sooner came up. A few days later I received a message saying they could get me on the schedule Wednesday November 20 2024. I confirmed. My wife then took the day off work to meet the technician because they gave a repair window of 8am to 5pm. I was then contacted the day of (November 20) at 11am and told the technician was no longer available and the soonest appointment would be December 11. I explained that we are foster parents and have 4 young children and that after being rescheduled 3 times we would be without a clothes dryer for over a month. The only thing Sears could say was that they were sorry for the inconvenience and that was the best they could do, they would let me know if something came up sooner. Sears Home Service clearly has no care for thier customers or Cinch Home warranties customers. I am currently in contact with Cinch and Remax real-estate agency to let them know how Sears is treating thier customers

I set up 2 repair dates with them. First one they cancelled. The 2nd one they showed up to at 1:30 when my window was 8-12. Now after a couple of weeks I still can’t get them to come out or to refund me the deposit. The AI says to call 1-800 number and the 1-800 number ai 🤖 says there is no order for my phone number which is the same number the ai text me on. Can’t get anyone on the phone. This is horrible. Don’t use them.

Dealing with Sears Home Repair has been an absolute trainwreck! It took over nine weeks, threw actual service visits, one rescheduled because parts hadn’t been delivered to me yet, which they didn’t know, a no call no show…. Shall I go on? Service techs wet ok, but Sears’ process and virtual ONLT system is terrible. There is absolutely no way to talk to anyone to let them know of potential issues with parts deliveries. And literally have to wait weeks until appointment time to let the service person know of the issue. I had even texted, called and left voicemails with a service tech and still NO response. Only reason I continued with Sears service was because it was through a home warranty. Never again!

The technician was knowledgeable and explained things as he was doing them.

Sears Appliance Repair fixed our KitchenAid dishwasher (not cleaning the top rack dishes) and refrigerator (leak coming from inside near the water filter). The appliances were tested and diagnosed during the first visit. The tech identified the issue with the refrigerator fairly quickly and ordered parts. After running many tests on the dishwasher, the tech told us to change our soap, make sure the filter is clean at all times, run hot water in the kitchen sink before starting the dishwasher cycle, and that newer dishwashers just don't clean as well as old ones (our dishwasher cleaned the dishes well before we started having an issue). After a week of trying all of the above and still having dirty dishes, I asked for a new tech to look at the dishwasher again. The new tech quickly identified that the dishwasher needed a new motor and ordered the part. The motor was installed and the dishwasher works great now. I believe the first tech was trying to rush at the end of the day to get out of our house and did not take the time to diagnose every possible solution for our dishwasher. In the end, our appliances work and we are happy.

Service repair man was great. Very professional. 😁👍

Great communication!! Thank you for your fabulous service!! Happy New Year!

ABUSIVE THECNICIAN !!!
THIS technician from sears home services called phuoc boi AN OLDER MAN came to my house with the purpose to fix my dishwasher while he actually ruined it , letting our appliance out of orders until the next appointments where he would come back again ruin a new thing in the appliance leaving it out of order again until another next appointment that will take several days !
He was very nosy and harassing, every time he came to my house he was asking personal questions that doesn’t apply to the job of his service and during his last visit I was feeling unsafe because he was getting abusive and he took pictures on his phone of my property and a corner where there was my family and my kids photos !!! and he also tried taking a video of me and I tried putting his phone down to stop him from that !

My home warranty company scheduled with Sears Appliance Repair after the original contractor failed to repair my dishwasher. They automatically scheduled us for Thursday between 8AM - 5PM. This was not a problem since I was working from home. Around 11 AM on Thursday I got a notification my appointment was canceled and needed to be rescheduled and provided 4 different dates. So I choose the following day. At 3PM I received a call from the technician PHUOC B. stating that I needed to call in and reschedule my appointment because I lived way out there and he didn’t want to work late. I attempted to get a hold of a live agent to submit a complaint with the company but they only offer AI customer service options. Not only do I feel as thought my time has been disrespected but the fact that I was not able to get in contact with anyone with a heartbeat is concerning. As of 4PM he has called stating that he is on his way to look at my dishwasher but seemed upset that the cancellation I put in did not go through. I will not be recommending this service to anyone regardless of the outcome of the repairs. My recommendation is to look at literally any other company.

Justin was very efficient and helpful. Much more personable and responsive than other electrical companies I've contacted. He responded to our service request right away and came out to do the job the next morning. His rate is very reasonable, too. We'll definitely work with him in the future when we have other projects.

Summit's Justin is literally the best electrician I have ever worked with. He listened and offered advice while never upselling me. Within 5 days of first contact my new light, outlet, and HDMI port were installed for less than I had worried it would cost. He's personal and caring. I will use him for every electrical job I have and I recommend that you do too! Thanks Summit

We had a wonderful experience with Mid-Iowa Electric. The entire staff from Jesse that came promptly after I requested an estimate to Jesse, Mike and Max, who performed the work. Everyone was very professional and explained to me everything that needed to be done and various options to have the outcome I wanted! Jesse even helped by placing the order on Amazon so we would have the fan on-site for the install. He went above and beyond to work around our schedule and was able to fit us in during a busy time for his crew. We would highly recommend Mid-Iowa Electric and if we need work done in the future they will be our first call.

I needed a couple of outlets installed in bathrooms. Jesse was prompt, professional and kind. The results were as expected and other than the new outlets, you'd never know any work had been done. Everything was put back exactly as he found it. I highly recommend Mid Iowa Electric.

Excellent customer service

Had them do work at my home and business Was there when they said they would and good at fitting in small jobs.

Had a garage heater installed. First off, they quoted me half what another electrician quoted me. For the complexity of the job, they only had to make one hole in my basement ceiling. The job looks very good and they were very professional. Highly recommend!