Reviews of local pros in Waukee, Iowa

I recently had 2 houses serviced by Dorrian Heating by Peter for my Furnace and AC both houses were completed on time and wih precision. Peter took the time to explain what he was doing and was very neat.

Had technician 1st name Danny out to replace circulation pump on 7/1. Was Re Diagnosed as wrong pump had been installed by a company that I don't wish to share. Wrong voltage was 115 needed to be 230.
Anyway THANKS to Danny we were able to get My A/C working properly again.
Wish to thank all the team as well. Appreciate the Great Service.........

Dorrian replaced our A/C 5 years ago. This summer it quit keeping up, so we called for service (still under warranty). The first tech seemed minimally trained, charged over $1,000 to top off freon and add UV additive. He later found 3 major leaks in the coil. The owner pushed for us to pay for a new coil before confirming it was actually under warranty (we’d still pay $400–$500 labor).

When the coil was replaced, a different tech made a mistake that filled our house with smoke after releasing freon — which we were billed for, even though it was their error. This was not transparent since they don't itemize invoices and only because we asked questions and pushed back did they adjust the invoice.

Without knowing what questions to ask and being decently informed, we could have paid way more throughout this process. If you use Dorrian, demand an itemized invoice and a skilled tech... we won’t be back.

Grant did an excellent job of preparing our system for winter and answered questions we had about maintaining our system. He was very knowledgeable and explained everything we asked about. I would strongly recommend their services.

Ryan came to service the office today to get us ready for Winter and fix a quirk in the air conditioning. He was very friendly and helpful! Explained everything he was going to be doing so that all of our staff were prepared. Great Service! Thank yoyu

Our air went out this past Sunday, I contacted an old neighbor who now works for Dorrian and he said he would reach out in the morning to schedule someone to come out. He text promptly at 8am and had someone out that morning by shortly after 11. Jeremy came and was very friendly and had the problem diagnosed within 20 min, he went and got the part came back and had my air going by 12:30pm!! Great service and would recommend them to anyone.

Josh Currie / Dorian HVAC did a great job on my Geothermal. Always available for service. I would definitely use them again

Dorian installed the H-vac, combi-boiler and fireplace in our new home. Couldn't be happier with the units, installation and efficiency. Only hiccup has been that in October I had scheduled a service checkup before winter season but no one showed up.

Diego was great! I happen to be on another call, when he arrived. I showed him utility room and thermostat and he got to work figuring out the problem. He was very patient and helpful guy! He needed to run and grab a part, but was really fast and had everything thing fixed very quickly!

I had Diego as my furnace and fireplace technician most recently. He cleaned both units and did the necessary checking and maintenance for the upcoming Winter season. Diego was very helpful in answering all my questions and providing tips on maintaining mu unit. For this I was very appreciative. I give him a 5 , top rating! Kathy C

Jeremy was excellent! My AC stopped working on a Friday afternoon with temperatures around 90. He took significant time tracking down issues and talking with tech support to correctly diagnose the problem. The bad news was the problem was a bad sensor which the supply house didn’t have. It would have been easy at 4:30 on Friday for him to say sorry, the part isn’t available and leave. But Jeremy convinced the supplier to take the part off a unit they had in stock while he drove out to get it. At 6 pm I had working AC and a house on its way back to a comfortable temperature.

Had a furnace not functioning. No light in thermostat. The Dorrian technician Pete arrived soon after we called. He was professional and polite. It was a minor issue that was taken care of in less than 30 minutes. We were very satisfied.

Earnie did an excellent job! He kept me informed along the way of ordering parts, installing and testing the furnace. He also gave me great tips on how to save money on my monthly heating bill! Highly recommend!

Had our heater go out last week and called around 6:30am. They told me they’d be out first thing and at 8:15am I had someone looking at our furnace. Informed us of the warranty we had and had everything back up and running before noon! Great to work with.

Our gas fireplace was having issues. Peter came to Nevada and worked on it. He was friendly, knowledgeable, and professional. We will definitely look to Dorrian for future fireplace needs.

Highly recommend!!! Saved $1,000’s of dollars when another company said our furnace needed replacing and Dorrian said it did not. Very responsive to my initial call. The communication within the company was unbelievable. Mike with Sales, Joe the Service Manager and Earnest the Service Tech who came out worked as a team to address our issue. Earnest was professional, courteous and very knowledgeable. He explained everything about our system and why it did not need replacing. In addition he took the time to listen to our concerns and upon my cue added a recommendation that would help with household allergies. He was not pushy about it and made sure we were comfortable with our decision to upgrade our furnace for a healthier environment. Because of Dorrian’s commitment to their customers, the team effort, and Earnest’s patience in explaining the details of how to improve our quality of life, we feel comfortable turning all of our HVAC needs over to them.

My serviceman Jeremy Whitt came all the way from Osceola to Des Moines. He arrived much sooner than I had expected. I have been having trouble out of my furnace every year since I purchased the home, Once every winter the pilot light would not fire the unit, so I said here we go again. Well this time it was something simple that I should have been able to figure it out myself. But because of the annual problem with it, I didn't bother to check it for myself or to go any deeper than calling a service man. Jeremy didn't make me feel like an idiot, he simply pointed out the problem and gave me his processional opinion. He was very polite, and moved and operated in a professional manner that would make any employer proud to have him as an employee. He is the example that younger, or new to the game employees should follow. His work ethic has inspired me to end my service agreement with Golden Rule and use Dorrian for any needs that I might have in the future. Based on his performance and attitude, I am definitely going to recommend Dorrian to all of my friends and co-workers!

Great company. Honest company with honest and knowledgeable service people. I’ve been looking for a GOOD service company for quite a while and finally found Dorrian. Highly recommend and they do quality geothermal work! Yeah!! They fixed me up in no time and put my worries to rest. Jeremy was my service man.