Reviews of local pros in Augusta, Kansas

Had an issue with a clog in our kitchen sink sewer line. They were able to get out quickly, and solved the issue within 30 minutes. Friendly, professional technicians, did a great job!

Part 2 - we had Seth and his team come out to install a sewer clean out. They did another awesome job and went the extra mile to do it right! Highly recommend!

Part 3 🙂 had Gage and team out to prepare our furnace for the winter. Great work and also signed up for their maintenance plan.

Chris in the office has great customer service. She was very polite, professional and was able to get me scheduled for service in a reasonable amount of time. Jr and Gage are fantastic. They worked as a team and extra hard to get my floor furnace repaired on top of being very thorough. I highly recommend Service HQ. Did I mention friendly? Really nice people!

No one wants to deal with heating or AC issues and no one wants to have to replace their system - especially right before the holidays, but Service HQ made it a painless process.
They have top notch communication with texts that include a photo of the person coming to your home - a stellar safety factor! And calls from the techs when they are heading to you home.
Juan came out and diagnosed the issue and went over all our options so we could make the best decision for our situation. No hard sales!
Michael was incredibly friendly and professional when he came to do the install. He went over the whole system with me and even programmed the new thermostat they installed.
Everyone was very respectful of my time and my home. Service HQ has a new very loyal customer and they will be my #1 recommendation!

Air conditioning problem was quickly fixed!

Great job performed by Steve S. knowledgable, polite, great work ethics!

Initial issue was identified by other company where fan motor needed to be replaced ($1700) and no guarantees that it would work. Plus it would take them 5-7 days get the motor…

Steve S. went beyond his duty and was able correctly identify the problem… Control board ($500) was defective….Steve S. replaced defective part and checked all other system related components…checked freon, cleaned outside unit and replaced filter. Couldn’t be more happy with job results. Thank you! Very satisfied client!

Very good communication. Serviceman was very knowledgeable, efficient. No wasting of time got straight on the job. Is very nice to be able to rely on a company to come out and on a freezing day, literally!! Still with a smile he is the most pleasant person, the receptionist was wonderful too! they have great communication and kept contact with us to let us know exactly when the serviceman would arrive if you want a good air conditioning heating company this is the one for you!

Gage was very helpful and professional getting our AC up and running correctly again!

Gage responded to a trouble call for our clogged AC condensation line. He very quickly assessed the issue and corrective action. Issue was promptly resolved. I, out of ignorance, also asked him to do some "extra" maintenance tasks and, instead of doing completely unnecessary (and costly) checks he patiently explained why they were not required with my system. It's nice to have a Master tech who is very technically proficient AND completely honest. Highly recommended!

Can’t say enough about this experience. They’re honestly; they knew what they were competing against and were up front with strengths and weaknesses. As we compared the systems the value tipped us to HQ. I hope and trust that with the contract maintenance we will get a full service live from these units. The installers were amazing. They treated our house like it was their own. On time, clean, professional and informative. It was a great all around experience. If you need a new system, reach out to Casey and the HQ team.

Gage did a very good job. Was quick so house didn't heat up much. I'm very appreciative of him. Him was also very nice. Would definitely be glad to have him out again to service my air conditioner.

We use Service HQ for HVAC units and they have always done an excellent job. Gage is our Service Tech and is so knowledgeable and helpful in answering any and all questions and making sure our service is top notch!

The two men who came to my house, with the idea of cleaning the ducts and dryer vent, were very impressive. They were polite, and best of all, honest! They reported my ducts looked like they had been cleaned recently, probably right before we bought the house. They did not need to clean them! The dryer duct had a few problems, but they cleaned the duct and cleaned up after themselves.

I heartedly recommend Service HQ.

Purchased brand new condenser unit 3 years ago. HQ came out about three times and then just rudely told us that they were not going to repair the unit even though they told us that the unit would be replaced. Called another company and they said that the company did not replace the evap coil so the refrigerant leaked out causing the unit not to cool. Is anyone doing a class action with this company? Even though I have 10 yrs warranty on everything, they refuse to repair or install correctly.

Blake was very knowledgeable. He caught a part that needed replaced, before it got too hot outside. Join their membership plan! I’ve saved hundreds of dollars!!! Thank you Service HQ

Blake did a very thorough job with his servicing of our A/C unit. Kept me informed of assessment/work being performed, and provided a detailed print-out of system performance readings. Top-notch work by this Tech

Never a great time to have an AC go out, but Casey took care of us and made sure that both my wife and I, and our 4 month old had floor AC units in our rooms until they could get to us. Kian and Doug were very professional installers and had great patience with all of my questions about our new equipment. They described everything to me in great detail so I feel very confident with the install. Thumbs up guys!

Blake and I think, Steve, came and cleaned our ducts last Friday. They did a great job and were very professional. I highly recommend their service. Thank you!!

This company is stellar for their fast response to a call for help. Gage was kind, polite and very easy to work with. He explained everything. No one likes it when their AC unit goes out but he made it a little easier to deal with. He and his partner Doug had my unit repaired, serviced, and up and running in short time. Highly recommend Service HQ for your AC/Heater repairs.

Gage did a fabulous job! He taught me how to finally use my filters correctly and answered all my questions.

On Saturday 6/28 my AC stopped working and I waited until Monday 6/30 to call for service as I couldn't afford the weekend rate. Steven came out and diagnosed my compressor needed replacing. He told me he would call with the total the next day 7/1 as it was too late for him to check the availability of the part. He didn't call all day so I called around 5pm to find out the cost. He didn't call me back until almost 7pm but told me to call the next day to discuss financing. I called 7/2 but had to leave a message. No one called me back so I called 7/3 and left another message. Still no one called me back and thinking it was because of the holiday I patiently waited and called back on Monday 7/7. However I had to leave another message. I waited a couple of days and called back on 7/10 having to leave yet another message that was yet again not returned. At this point I was getting upset so I tried several other companies around the county but they either ghosted me too or didn't have anyone that could come out for a couple of weeks. On 7/18 I happened to be talking to my boss at work about my troubles and he said he would call Service HQ. Well that did the trick and someone called me back on 7/21. A new tech came out to see if they should just replace my system because that was the only way they do payment arrangements. Alas that didn't work out and he said someone would call the next day 7/22 with the total (again) and when they'd be out to fix it. Again I had to call THEM as no one called me. My answer was it would be 7/28 or 7/29 before they could fix and it was $100 more than the original price I was told on 7/1. When no one called me on 7/28 I decided to call on 7/29 and was told it would be the next week instead! I got a little heated and was told a supervisor would call me. Gage called me on 7/30 and listened to the dramedy this situation had become. He then said he was coming out to look at my system to verify it was the compressor and afterwards he said he could have it fixed THAT DAY. Gage met someone halfway between OKC to get the part and had my AC working before the end of the day. Gage is a Godsend and really the only employee that I interacted with worth anything at this company. Do I recommend this company? No, not unless you talk to Gage. The ONLY reason this company is getting 3 stars is because of Gage. If it weren't for him they would be getting 1 star and report sent in to the BBB.

I had a few items I called Service HQ about. Wasn't sure they handled one of the items but figured I'd ask.

HVAC unit, additional attic insulation, and installing soffit vents (home was built before that was code, so assumed that's why there weren't any vents installed) which I wasn't sure they handled.

Gage answered the call, was very informative and took the time to educate me more on my HVAC unit and EcoBee thermostat :).

He also got up into the attic and gave it a thorough examination. I was expecting him to say we needed insulation and soffit vents, but from his assessment we had plenty of insulation and for our type of roof soffit vents wouldn't be beneficial.

I appreciated his honesty, responsiveness and service as he has put my mind at ease. I also signed up for the ongoing maintenance plan.

Thanks Gage,
Kaleb

Blake did the HVAC yearly maintenance and was very professional and on time. Explained everything he was going to do and would let me know at the end of his inspection of any service that might be required. Very courteous and their work is excellent! I would definitely recommend Service HQ.