Reviews of local pros in Augusta, Kansas

We have been using Service HQ for years and have always been very happy with the service we have gotten. Gage has come to our house several times and is always very polite, friendly and knowledgable. I especially like it when I see the same technician year after year. It make me feel more comfortable to see a familiar face and it makes me think Service HQ must be good to their employees. I would highly recommend!

McKays has been amazing to work with. They came to our rescue in January when the heater stopped working and again today with the air conditioning. Both Mike and Tristan were friendly and so helpful. Thankful to Mike for telling us about the service plan. Well worth the money!!! I won’t ever use anyone else.

I had Service HQ install a new air conditioner last June and everyone that I encountered was very professional and personable. They answered all of my questions with knowledge and grace. I had my air conditioner serviced this week for it's yearly maintenance and Juan was so nice. He was professional and explained everything he did. I feel this company really cares about their customers .

We just had McKay's put in a new Trane air handler for us and it is amazing! Our house went from 87 degrees to 74 degrees within an hour! The three technicians who helped us were amazing ! So polite and professional! They arrived at the stated time and stayed until the job was complete. I would highly recommend McKay's for any heating or cooling issues !

Great service! We called
requesting a bid, they came that day and we had a bid by 5pm via email. Approved the bid and had a brand new system installed a week later. They didn’t oversell us; we got what we needed. The installation crew was excellent and friendly. ⭐️

When my service rep. (Steve) performs his annual service/checkup, he means business. He checks all kinds stuff for over an hour including even many electrical components, takes things apart and cleans, and I don't know what all.

This is a very good and honest company to do business with. The technician that worked on our AC was very polite and nice. He knows what he's doing and asked us first before adding coolant to our unit. He explained to us what our options were in detail. This was the 2nd time we have used this company and will use them again. I highly recommend this company.

I've had Service HQ doing seasonal maintenance on my system for the past several years (started using them when they were called Mckay's) and have always had a positive experience with them. They did a duct cleaning a couple years ago which I felt was reasonably priced compared to some other companies we got quotes from. My system is about 15 years old and seems to be running quite well. The only issues I have had with it they have handled in a timely and economical manner. Would recommend.

I have been a customer of McKay's for a number of years now. I have always been happy with their service and customer support. I purchased a new AC/Furnace from them and there were no hidden costs. They swarmed the house and got it done quickly and cleaned up leaving no trace they were there. I have recommended them to several friends who were not disappointed.

Gage and Jarred did a great job on the installation, very professional and friendly, was a pleasure to work with them. And very appreciative that HQ (and Micheal) were able to furnish me with a window unit to tie me over until they were able to get here for the installation. They went above and beyond to make sure I was pleased with their work before they left. I highly recommend HQ Services.

I have used Kelly McKay's service for a number of years and have never been disappointed in the responsiveness, expertise and willingness to work with you to get equipment back in running condition. I find them honest and reliable in every way. On the most recent occasion, I needed help when our furnace quit working at night when temperatures were going to be in the teens. I was able to contact a technician at 2:00 AM and get my furnace back in operation. Their expertise and response time is excellent.

Zach Gorges and Brian did an outstanding job installing a new compressor! They worked in 103 degree temperature to get my system up and working again! I can’t say enough good things about them! So nice and professional! Would absolutely recommend this company!!

The service from this company is fantastic! We replaced our system a few years ago and the difference in our utility bills has been dramatically better! We live in an older manufactured home and the old system just was not efficient. McKay's not only have great pricing but they have wonderful support and customer service. We just had them out for servicing and they are so professional and helpful.

Amazing guys to work with! Honest, hard working, get the job done right the first time! Maintenance is outstanding and prices are very reasonable! I do home management at a local ranch and have almost 20 units that they maintain for us. They are great to try to keep the older ones up and running as long as possible and very reasonable and efficient when they need to replace a unit. They are also quick to send someone if you are in a pinch! I highly recommend them on a professional and personal level! The yearly service agreement is worth every penny! I have worked with two other local companies but these guys blew them out of the water on cost and service! Thank you McKay's for taking such good care of not just my family but the entire ranch!

Very impressed with Service HQ! I’m a senior citizen on a fixed income and they said they’d work with me on the bill. I had called 3 other outfits prior to Service HQ, and they all said that basically they didn’t care, and needed payment at time of service. I was very impressed with Anthony, his professionalism, and willingness to answer my dumb questions, LOL! I would definitely recommend them to everyone! And if I ever need service on my heat/air conditioning unit again, I’ll definitely be calling them!

I just had a new Halo air scrubber installed by Gage with Service HQ. I was so impressed with his professionalism! Prompt, courteous, & so darn nice! He took the time to answer my questions & helped me understand my new system. Highly recommend!

My parents used this business, here is what my Dad had to say. They called prior to arrival, 15 minutes, they even showed up ahead of schedule which was much appreciated. They introduced their team and then they got right to work. They worked very hard and all day long. They were very considerate of their surroundings, covering all surfaces they could potentially come in contact with due to being inside, outside, in the attic and under the house. They were very congenial and continued to update him throughout the day with the progress being made and what work still needed to be done. They finished the installation, cleaned up after themselves. They took the time to answer his questions and did a through talk through of the new equipment. They had complete customer satisfaction and would highly recommend them!!! The salesman that originally made contact at my parents request even came by to check on the progress in the middle of the day. My Dad felt like this was OUTSTANDING service.

Very professional and answered any and all questions asked. The other gentleman I believe was whom the called pepper also very knowledgeable and professional. I believe the first day I met with a Mike who had discussed and sold us our Trane system was friendly and also very professional. Every person we have met and has worked with us has treated us with respect and professionalism. I appreciated they cleaned up everything when they were done. They have great sense of humors too. We enjoyed having them all and would recommend HQ Services.

Michael (Jr.) and Evan of McKay’s Heating & Cooling installed a new Trane Air Conditioning & Heating unit today. I could not be more pleased. They were very professional, pleasant and well-mannered young men! They worked steadily all day and cleaned everything up nicely before leaving. When my old air conditioner quit last week, Michael (Regular) came to fix it and gave me my options on what I could do, as my old unit was OLD! He arranged to bring me a portable AC unit until they could fix mine. Jeff brought it out the next day, hooked it up and made sure it was working correctly. Both gentlemen were very nice and professional! I wasn’t even charged for the use of the portable unit!!
If you are looking for the “real deal”, this company is IT!! Whenever I have needed maintenance in the past, they have always been able to help me the same day. I’m glad to be able to count on them for my air conditioning and heating maintenance!!

Our old heating system quit. The company that installed it no longer services their equipment so we called Service HQ. They came out within a couple of hours, showed us exactly what was wrong, and gave us plenty of information to make a decision on how to move forward.
The technicians that came out to do the work were professional, knowledgeable, friendly, and got the job done in a timely manner. In fact they were done much quicker than we expected.
We would definitely recommend this business to friends and family.

We got off to a rocky start and it took awhile but finally got everything fixed today.
We cannot tell you how we appreciate Michael(Jr). He is an awesome young man. He was not going to stop until he got it done, and he didn’t. A very knowledgeable young man.
HQ is very Blessed to have him for a technician. He is a very valuable asset to your company. Everyone we talked from the ladies in the office, manager and technicians were very nice.
We are very happy with the service and will recommend HQ to our friends and will call the next time we need something.
Thank you,
John and Pat