Window Installation reviews in Lenexa, Kansas

Very expensive windows. Twice the price of anyone else. Thought I paid extra for no problems. But the flashing around about 40% of the windows didn't even last 1 year. Customer service said they might send someone 4 months from now to look at it.

***Amendment***
I am amending my original two star review. I received a call from the sales manager the next day. He was very apologetic that what I experienced is not the way they do business and I get it, everyone, even salespeople have an off day sometimes. Right on the phone he gave me a good review of the program being offered and the pricing and asked for another chance to earn my business. I will admit, I was impressed that they even followed up given I still have not made a purchase yet. Would have been very easy for them to just move on but speaks well of the company that they are willing to take time and make things right, even in the sales process for a potential sale.


***Original Review***
Terrible customer service and high pressure sales. I am in the market for a replacement patio door so I had them come out. I was a shocked at the price tag. I told them I was gathering some other quotes and it would be about a month before I was ready.

About a week later they contacted me about a "show home" program with pricing too good to be true. I agreed to have them come out again to talk about it, but it seemed a bit off because I am on a cul-de-sac. The salesman wanted a commitment to buy BEFORE he would share any pricing. He tried the "tonight only" approach with me and kept pushing and I finally had to say you are not leaving with a check tonight. At that point he left.

It was just a high pressure sales pitch for overpriced windows. We had some specific questions which were never answered, and instead he wasted over an hour showing us a heat lamp and how triple pane windows work (which we were already aware). He spent almost 3 hours at our home, and again we didn't make any progress getting information for the project we wanted completed. He was instantly annoyed when we didn't want to commit to 10k upfront and not take a day to consider our options. Pretty scummy if you ask me. I always take time to consider large financial purchases, and that should be anticipated. I'm glad we decided to go with another company, as one of our neighbors showed us the low quality install they received.

Outstanding company to work with.
We purchased windows and doors from Thermal King about 10 years ago. We chose the triple pane so replacing all the windows and doors lowered our heating and cooling about 25%. They are a great product. We had one window that had to be replaced twice and another one is getting replaced today. We have never had a problem with replacements. Recently one of our sliding doors cracked like a windshield on a really cold day. The maintenance guy came out the same day we called and we had a new door within a couple of days. Their product has a lifetime warranty so there was NO cost, no questions, nothing. I have to say this company's customer service is impeccable.

My old windows where over 40 years old I got two bids. I decided to go with Thermal King from doing researching on the quality of their product compared to their competition. It was an easy choice in the end.

My personal sales consultant explained every aspect of how the the product worked and allowed me to design 15 new windows with my current color design after doing a full renovation of my home.

The windows arrived two months earlier than expected and I would highly recommend for anyone looking for new windows, a new front door, storm door and patio door.

The installation team was professional and did a great job cleaning up!

I even got a call from the marketing director after the job was done. To make sure I was a another satisfied customer.
I replied "indeed"!

Loving everything about the new investment in my house.

I had seven windows installed a a few weeks ago and just ordered more. Luke is great to work with...very responsive and professional. The installers were wonderful as well. They were efficient, professional and cleaned up as they went along. You can't beat their prices or their service!

Horrible service. No one called us to explain why things where taking so long. They coded something wrong and eight months later we still have no window. We canceled our window and didn't get any money back. Horrible horrible treatment.

After waiting quite a bit or replacements everything on our bay windows look great now! I know everything was being held up for a while and a lot of it was out of anyone's control so I won't count against Thermal King for taking 4 months to fix the broken window. The installers where the same 2 that came originally which was nice to see that they sent familiar faces. They changed the weight issue with the windows with a very nice, uniform looking fix much better than before. I am very happy with these windows and I believe I may go with them again when we decide to replace our remaining single pane windows!

Had a couple of windows installed this morning. The two installers where early and very professional. They cleaned up as they went along and finish in a timely manner. Great company to work with.. Planning to have more projects for this business..

Replacement window installation Independence, Missouri.

Project went as well or better than expected. The windows were installed in a triplex. Even though 30 day notice had been given to all occupants, one tenant was difficult to work with. Zen Windows provided via e-mail a 3 page flyer of what to expect so that I could print and deliver to occupants, along with dates of installation.
Tenant is an artist/horder that had possessions stacked to ceiling in front of windows and only narrow paths to walk/access each room of the 1 bedroom apartment. Tenant also has bum leg and various ailments making situation even more difficult.

When John informed us that our special order windows of bronze exterior/almond interior, would be arriving a week early; tenant still needed the additional time to prepare for installation. John's professional installers worked with us through this situation and completed all other windows in the building and returned the following week on Monday, April 20th to complete the job. Tenant had invalid or petty complaints throughout installation, even though the informational flyer that they had received clearly outlined what was occurring. Throughout the 2 to 3 hours it took to install the windows in the one bedroom unit, John's team of installers worked quickly and efficiently to please everyone.

During the install a previous termite infestation that had been successfully treated by a prior owner was discovered. It was in the base wood of a window that is close to the ground in the lower or garden unit of the building. They called me in to look at the situation. It was decided to remove the damaged wood and confirm that there was no activity of pests.
Once that was done, one of the installers left to get new replacement material. Within an hour they told me that $50 was the cost of the repair and that I may possibly have to have an outside repairman for the drywall, because they do not do drywall. As it turned out; they did everything with minimal damage to the drywall and all I had to do was a little touch up paint. No drywall repair was needed.

Installers were on time. Picked up and cleaned all debris. Did not leave cigarette butts.
Additionally, we had one small owners unit that is not a complete apartment, but just a sleeping room with a window unit air conditioner. We bought new pleated adjustable sizers that were to be placed and fitted on either side of the A/C unit and John's team reinstalled the A/C better than it was before. Just an amazing job. We are very pleased and have recommended Zen Windows to anyone we know that asks about the new windows or are contemplating new windows. For the one tenant it was like giving childbirth. For the rest of us it was easy while the installers did all the hard work. Now that is over, EVERYONE loves the new windows with no cloudiness and crystal clear views.

I called Zen Windows and had a Bay Window installed. It is beautiful. Since we had this window, we have had hard rain and nothing went wrong. We added the wrap around to the window and it is perfect! Chad was the installer and you must ask for him and his partner. They are friendly, professional and did not leave a mess. John Sims is the owner