Landscaping reviews in Olathe, Kansas

We have used Heritage for lawn and irrigation services for over 15 years. We are very pleased with the customer service provided. I highly recommend them.

We have used Heritage for several years and they have done a good job with our 20-year-old sprinkler system. They are timely when called to troubleshoot and are honest about the problem and give options for resolving it.

Worse service ever!! Made an apppintment, scheduled 2 weeks out.. turns out the day of my appt came no one ever arrived. After contacting them it turns out I was not in their calander. So I was given a new appt for the next day. Took off early from work "again" and received a phone call from Jeremy that some how he was given the wrong address. Sounded pretty fishy to me. Provided him with my address for like the 10th time, After no one showing up I finally decided to cancel. I had enough waiting on them and being lied to. Btw when I called all he said okay like if he didnt care.. Again actions talk real bad about this company and their customer service.

Michael Stauffer was a good technician with Heritage Lawns & Irrigation. He came out to fix our problem. He also fixed the neighbors problem on the same trip. I highly recommend them to anyone needing help with irrigation systems.

Jared came out to provide estimates for several repairs. He was courteous and professional. He wore a mask the entire time (we were outside). He was not hurried or rushed. He took the time to explain multiple scenarios and options. I have not gotten any repairs done as of yet, but I would recommend this company without hesitation.

I just made a phone call to Heritage Lawn stating that I was interested in installing a sprinkler and irrigation system at my home. Without any questions or any additional information provided, I was told “Our systems start at $5K-$6K and we are scheduling into June.” The woman I spoke with was polite, and I appreciate her candor and the intention behind this statement - setting clear expectations and timelines - but this struck me as odd. If regardless of factor, any and all systems start at $5K, then so be it. But if there are factors, such as lot size, equipment needs and desires, etc that impact how much these goods and services cost, and there is any scenario in which a system would cost less than $5K, then how many potential customers are steered away without further interaction? Again, I appreciate the intention not to waste either parties time if practical expectations can’t be met, and if this is consistent with your standard operating procedure then there’s been no wrongdoing, but I would have thought there would have been more exploratory questions and on-site visit before I was immediately quoted a price.

Fantastic service. Had three issues and a mystery to solve. Chris came out and solved all of them. He had wonderful incite into the issues and did not tear up the lawn and the pricing was reasonable. They are now my irrigation specialists.

Michael came early and completed the repair in a shirt fashion. I have used Heritage for more than 10 years. They always do excellent work and are a great value

We had Jeremy come out and quote a french drain system. Heritage was very competitively priced, and did an excellent job. The entire crew was respectful anytime I went out to look at the progress. Recommended!

We purchased a house with a Heritage sprinkler system installed. When it came time to ask them for help turning it on, they told us they wouldnt be able to help us for at least 1.5 months. In the mean time, our lawn will likely die. BE CAREFUL if you choose to have one of their systems installed. If you ever need help, it wont be there!

I have used Heritage Lawns for lawn maintenance and irrigation for 15 years and have always been extremely pleased with the service and the product. The customer service and expertise from the employees to Wes is way above expectation especially in today's times when it is more about job efficiency and moving onto the next yard. Wes and his team stay current to the issues and the products that are used to to treat the lawns in Kansas and just staying on top of the Kansas issues is not an easy task. They are constantly assessing the products to obtain the best results for the lawn and the enviroment. The team can spot the issues and provide the appropriate treatment and owner guidelines which to follow is a must and I see the results. I would highly recommend Wes, hiis team and Heritage Lawns.

BAD BUSINESS ETHICS AND STUPID COMPANY POLCIES.................I am not sure whether the above reviews are even from customers. However, I cannot agree with them with my experience. I was quoted for my lawn @$55 +Tax per application for the last year. They send me a renewal quote in Jan at the same price for this year (2013) also and when it was time for the first application, at the end moment; their sales person told me that the price will be $95 per application (Discounted rate $78 +Tax). What is the guarantee with this company that they would not quote me $150 next year, if I were to keep them?

Even though they advertise that the aeration is included in their program, you are charged extra for that; so make sure you are aware of that. I am not quite sure whether they even actually do the fertilization or just put the bill. After spending Approx. $500 last year for their program, I have not seen any color difference (healthy look) in my grass, nor seen any significant improvements in weed control as well as grubs in my lawn. The only thing they did was that they come out and did the weed spraying with grumbling. I WILL NOT USE THIS COMPANY EVER AND WOULD NOT RECOMMEND THIS COMPANY FOR A LONG TERM RELIABLE SERVICE.

I use Heritage Lawns & Irrigation for all the new homes I build as well as my personal residence. The thing that separates Wes and his team apart from all others is the personal attention you get. You will become part of their family. Wes really cares about his customers and will do whatever it takes to keep you happy. Heritage Lawn & Irrigation's team members are all trained/certified for their area of expertise providing you with the knowledge you need to make the correct decisions on all your lawn care & irrigation needs.

Tim Cunningham
TIM CUNNINGHAM HOMES

Heritage Lawns and Irrigation have the best services in KC! The staff is professional and get the job done from start to finish. On time service and friendly recommendations without the hassle. Continuous customer for two years.

Had an issue with one of our irrigation pipes, and they instantly worked around the schedule to get someone to see me the next day. Was blown away by that as they are in peak season. Justin has been great, Jaimie was incredible and couldn’t say anything more about how nice they were to help.

We have been with Heritage since it was started. Have nothing but praise for this company! He does the herbicide and fertilizer for our lawns and since we have moved the irrigation. I am a gardener and the Heritage boys have worked very patiently to help me set up sprinklers in the gardens--many of which had been set before we moved in. A very professional group!

I read all the great reviews and talked with a couple neighbors who also loved them. Unfortunately, we can't get someone to make it here to give us an estimate for an irrigation system. The worst was the text message I received at 7:35am letting me know he wasn't going to be in the office that day and he had completely forgot our appointment that he set with me for 11am that day. We will be moving on to a company that actually cares about and wants our business.

We chose Heritage Lawns & Irrigation to winterize/blow out our sprinkler system. We were scheduled for 7:30 am and the worker, Justin, was there early. He was professional and kind throughout the process. Will definitely give them a call back for the Spring!

Justin provided one of the best customer experiences I've had in a while. He was on time, explained everything he was doing giving me choices on what to DYI vs. have him do, and walked me through every bit of the operation of the system. We "inherited' the system from the previous owner and I hadn't been able to get it to run right which he fixed then educated me on how I could tweak each of the sprinklers and why I was having some of my issues.

He was very well versed and able to explain it to me in a way that was very easy to understand and grasp.

To top it all off he was just coming off his second vaccine shot and powering through the side effects! Very impressive. If you're looking for help on your sprinkler system look no further.

I cannot say enough about Heritage lawn! The irrigation people did an excellent job, very professional, and reasonable pricing. Jason Clarkson treats my lawn and you cannot ask for a better person! Very friendly, very knowledgable, and very professional. Heritage is not only running a business, but they also become your friend!

I saw all the great reviews, and decided that a nice lawn was worth the investment. I was very much looking forward to having a nice lawn, unfortunately, this company have been pretty unreliable with contacting me. I can’t even get somebody to come over or call me to set up getting you paid and having service started. I have received a quote, and emailed a Lacey, but that is as far as we have gotten. So far I have been told that someone would be in contact "today" twice since September 16th and still no contact. Maybe it is a good sign that they are super busy, but it is unfortunate that they don't want new customers, that means their current customers will have to pay all the bills for them.

I suppose at this point I will try to find another company to complete my lawn care, I an very disappointed and was very much looking forward to using their services, so many people have liked them. I just can't see paying a company a bunch of money up front when they can't call or return emails promptly, seems shady.

Update:

On October 2nd I finally received a call back from them, I was unable to pick up and sent an email back since it was late and I didn't want to be rude and call a cell phone back after 9pm. On the 3rd I got a call back from Matt who was the "route manager" and was informed that they were not willing to service me unless I removed my review, when I told them it was a legitimate concern, I was reminded that I wasn't even a customer yet. I till him I wasn't willing to remove the review just yet and he told me "we shouldn't work together then, this isn't a good way to start a business relationship" then said goodbye. I guess at least he tried to be professional. They obviously are too busy to accept new customers. That's what I get for trying to support local business. I would look elsewhere.