Landscaping reviews in Olathe, Kansas

We used Heritage to shut down our sprinkler and winterize our backflow device in Dec 2016, in May 2017, when it was time to turn it back on, the system they reportedly winterized was cracked and when we inquired why water was still in the pipes they shared there was no proof that they didn't clear water and shared our system was faulty. They had replaced a part for the backflow valve and since then all Spring in 2017 the system was knocking. They returned, reviewed their work and stated our home's system was just faulty. Given the home is 18 years old, has never had prior issues and is in a fairly updated subdivision, we were sure the new noise was due to their work and not pipes or faulty systems. We changed to a new irrigation specialist to turn off the system this time and turn it back on and we received a second opinion from them and a respected plumbing company. Clearly the valves and workmanship are issues and pointed out when water runs throughout the house, the pipes are fine, it's the workmanship on the valve and backflow system they repaired. I called Heritage today to return now that we are back in season to review this and they refused to come out again since the person who answered was the person who came out previously. Therefore, my only recourse to hold the person who addressed the repair accountable now is to file formal complaints against a company who will not even return to review what they may have done wrong restricting the water flow through the valves to flow properly. Of course an irrigation specialist will ultimately address the issue of someone else's poor quality work, but this level of investment in time and cost is unfortunate and unacceptable. We lost connection today as I took the phone out of range to look and listen to the system as I described the issues, but I didn't bother calling them back after getting such a run around. The back and forth with any current or past customer is unusual and unprofessional. Just returning to look again as it's clear the issues started under their irrigation involvement is concerning and again unfortunate.

Beware of this company.

Jeremy is the best! What a laid-back, easy to work with kind of guy. Jeremy came out and assessed the leak in my irrigation system and got right on it. I was so impressed with his expertise, that I decided to ask him to assess my current set-up. He was knowledgeable and explained exactly where he would suggest changes and why. You can't do any better than Heritage Lawn and Irrigation! Thanks again Jeremy. You've got a customer for life!
-Kevin

I used to do my own lawn then came to a point in my life where I needed help . Called Heritage and wondered why I did not do this sooner. Always kind and knew what they were talking about. Did not try to talk me into anything my lawn didn't need. Always on time and didn't know my lawn could look so good. I thank you again Heritage for being there and so reasonable. Outstanding company!

My wife and I had an excellent experience with the service and the professionalism our provider did for us. We had ants coming in all around our house even in places we had no idea. In the matter of less than 12 hours we went from infested to all gone.

Robert Pyle was very informative and gave us different options we can go with. I would highly recommend Heritage Lawns KC, you will not be disappointed.

The guys always come on time, and do a great job of taking care of our sprinkler system. Today, Austin was at the door right on time, was very professional, thorough, and answered all my questions. Then he rescheduled our system to the time frame we need for our family activities. Excellent service! We highly recommend Heritage Sprinklers!

They were very nice to me. All the way from the initial bid through servicing my installed sprinkler system. The system has worked really well. Except when one of the lines broke and created a small puddle in my yard. But I called them and they came over very quickly to solve the problem. They also automatically schedule my maintenance program, which is nice. They have also been very accommodating when I need to change times.

Have used this company for several years now with great success. Recently, Michael arrived for our appointment right on time, checked our system carefully, and brought to my attention our water shutoff valve inside the house was not sealing correctly, resulting in visible drips outside; I appreciated him saying something. He reported back what needed to be done in this visit for my pre-approval of scope/cost. He even found a lost sprinkler head buried under a landscaping wall by another contractor about 10+ years ago, that was resulting in the bed under our A/C unit settling more than normal, and we agreed he would try to locate and cap off that line, which he did. Cost for this: $5. He also took about 15 minutes time to listen to our future plans for our backyard and how it would impact the sprinkler system, and we decided on a specific future plan of action for that. Cost for this: $0. He fixed the two heads that needed replacing, gave me a guided tour of the new Hydrawise smart controller they installed in December, and setup all the settings per my choices. Overall, Heritage provides great service for an always fair price, and never trying to sell me something I do not need or want. We are one very satisfied customer. Phil Murray, Olathe, KS.

We have had Heritage Lawn& Landscape blow out our sprinklers for three years now.Recently they aerated our lawn,seeing nice improvement with lawn absorbing water.Planning to have shrub/tree service. Very professional,respectful;always parking in front of the house. Service men don't give the hard sell on their services.Very appreciated. We love them and trust their employees have our best interest in mind:-) And we live near Lees Summit,Mo!!

We have received excellent service from Heritage. Our sprinkler system is in tip top shape. Mark is there when he says he will be and our calls are returned very promptly. We even upgraded to their digital system. It is amazing! ~ Thank You

Heritage Irrigation installed a lawn irrigation system as well as helped project manage our large whole "back" yard landscaping project. Wes was the utmost professional and listened to our concerns and presented us with the best option for our irrigation needs. The team made sure we were comfortable with how the system worked and even showed us how to adjust the sprinkler heads if we needed to.

In addition, Wes helped coordinate the sod installation and worked with our Landscaping company to ensure that everything was timed appropriately.

I would highly recommend Heritage Lawns & Irrigation to anyone.

I have taken care of my lawn for 10 years. The majority of the time I was successful (except for figuring out when to apply fertilizer in July/August).
Anyway, I started with Heritage last fall when they core aerated and winterized my lawn. My lawn looks very healthy this spring and I look forward to a fantastic lawn this year!!
Also, about a week ago I called Heritage to see if someone could change a damaged sprinkler head. The next day, Blake was in the area and dropped by to fix the problem AND he adjusted the rest of my sprinklers.
- Very friendly and easy going customer service.
THANKS!!!!!!!!!!!!!!!

My company, Pristine Landscapes, uses and suggests Heritage to all our clients. Heritage is NOT like your other fertilizer companies. They are a step ABOVE. While many companies use fertilizer to make the grass blades green, Heritage focuses on the overall plant health. This includes a deeper dive into your lawn than just throwing down fertilizer real quick. Soil and root health are critical to a healthy lawn. The other major thing that sets Heritage about is the customer service and honesty. They accidently treated my neighbors lawn instead of mine (the house numbers look similar, easy mistake). When I notified them, they took ownership for the small mistake and treated my lawn right away. They also opened a door of communication for our neighbors should they have any concerns/questions.

It is rare that I write reviews, but Heritage earned this review today. Pat came over as I had four sprinkler heads that mysteriously stopped working. It took a lot of investigation and it was finally determined that years ago, another company (not Heritage) planted a tree on top of our sprinkler line. As the tree grew, the roots squeezed the line and cut off the water supply to the four heads.

He, and a coworker, worked on freeing up that water line and re-routing it for over two hours until the system was in good working condition.

All of my irrigation and weed control programs go through Heritage now - you should consider the same. Thank you for all of your hard work today!

I've been a customer of Heritage Lawns for the past 4 years. Matt Stewart has been my rep during the whole time, and has demonstrated true commitment to a high level of service throughout. I appreciate their attention to detail, and willingness to work with the customer to get your lawn to it's full potential...all with eco-friendly products safe for your family, friends & pets. I've been very pleased with Heritage Lawns as my lawn partner and would recommend to anyone!

05/27/2020 UPDATE: We were assigned Stephanie DuPont. Amazing, beyond belief. Kind, professional, exact application... Highly, highly recommend Heritage. Our fourth company that we have had. Been with Heritage for years and plan to continue!!!! We have been at this address for 18 years and have had four lawn service companies. Heritage has been our choice for the last five years. They are prompt, professional, reasonable and most importantly, effective.

We've been clients for a few years now and have always had a great experience with Heritage and their technician Joey. He's been out to our house to help with broken sprinkler heads, damage done by utility contractors, the annual winterizing and to address homeowner errors with the systems. We appreciate their honesty with us and have not had any issues. Their prices are reasonable too!

Sprinkler repair service is exceptional; my landscaper damaged by main sprinkler line when installing a gutter extension. I had new sod in the yard and needed my sprinkler system repaired quickly.
I called the office to let me know my urgent issue - talked to ?Beth and she reached out to Chase to squeeze me into the schedule.
Chase quickly fixed the main line issue and then found/fixed another sprinkler head that my landscape contractor drove over with his trailer full of sod.

Thanks to Chase and Beth! You are awesome!

All of the Heritage team members are very service oriented and professional. I have used them for lawn care and scrub care for over ten years.

Awesome service and performance.

We "inherited" Heritage Irrigation services, as that is the company that the previous owners of our home used for the sprinkler system. After being impressed with their customer service and pricing, we decided to add on their lawn care services, too. We have used them now for over 7 years, and are very happy with our experience. Their lawn and sprinkler technicians are always super friendly and willing to go the extra mile for their customers. We have recommended them to neighbors who have also been happy with their results. Thankful that they service lawns north of the river and plan to have them continue maintaining our lawn and sprinkler system for years to come!

I've been working with Heritage for a few years on quarterly lawn care and they have done a great job. Recently I contracted with them to handle some irrigation system and drainage problems and they came through with flying colors.

While at my house they were attentive to detail and discussed the issues I was having in depth. The pricing for the work was very fair and when conducting the work they were very professional and friendly. I'd recommend Heritage based on their customer service, pricing, and quality of work.

Heritage is a great company to work with for my lawn care needs. I've had multiple people out to my house for a variety of reasons and each time they are professional and willing to explain what they are doing and answer all questions. Stephanie is my current lawn coach and she is great!

I'm pretty specific about what I want with regard to my yard and Heritage has been great. I recommend these guys to anyone looking for good advice/work on your lawn!

Moved into house in 2007 that Heritage put sprinkler system in when new in 2004. They have always given outstanding service and early to appointments. Michael and Jacob went the extra mile today found a leak and fixed before it got out of control. Good service always and very reasonable prices for repairs sprinkler heads etc. always professional and would definitely recommend Heritage for new installation or maintenance on an existing system. They're extremely knowledgeable and take care of their customers.