Landscaping reviews in Olathe, Kansas

It's amazing how people will take the time out of their day to publicly bash a company for getting under their skin, but won't give the same consideration to go out of their way praise them for a job well done. I've never had anything but good service from TLC. Granted, it's not 100% perfect 100% of the time, but if I ever have a question or concern, a call or email to the right department manager clears things up. Seems like other reviewers here might not understand things like continuous services or company policies or peak seasons. I've never had to prepay for any service I've ordered. If I'm calling in the springtime to set up mulch for my beds (or whatever) and a live person doesn't answer the phone, it might be because I'm not their only customer! But I do leave a message and they always call me back, which is good because I certainly wouldn't want to have to do all the work on my lawn myself. I'm perfectly happy paying TLC to keep my lawn looking beautiful. Thanks TLC!

I asked TLC for two separate issues, my sprinkler system with replacing heads and adjustments as well as relocating heads and I started a project of building a two and three layer rock front flower wall. They were here quickly and took care of all my sprinkler issues. I know they have lots of customers asking for landscaping projects but they are doing everything thing they can to fit me in their schedule. I would recommend TLC to anyone, I have seen their work and they professionals. Derek.

We hired them because others in our neighborhood use them, and their lawns look very good. They never burned our lawn with their treatments, and the yard looked fine for the most part, except for the time they had to come out three times to reapply the weed treatment. One specific problem I had with them was over communication issues, which took too long to resolve. If it wasn't for these issues, we would have resigned with them and I would be giving them at least four stars. They'll do a fine job on your yard, if you want to hire them. Just get everything in writing.

TLC is not just a lawn care provider, but a partner in what we want to do with our yard now and in the future. We are extremely pleased with their treatment program and very happy with the in-ground sprinkler system they installed for us this summer. We are looking forward to having their team verticut and seed our yard in a few weeks and are confident this work will result in a great looking lawn! The customer service at TLC is outstanding and Kim is extremely helpful in answering questions and scheduling work in the most effective manner possible! We highly recommend TLC for your lawn care needs!

TLC has taken care of our lawn - close to an acre - for several years now performing a series of pawn treatments over the course of the year and last year TLC also verticut and seeded our lawn. Always excellent friendly service with great communication. I heartily recommend their services.

I used this lawn company for two years and was not happy with them. I called back in January to cancel services for this coming year because I hired another lawn company. Pulled up to my house a couple of weeks ago and they had been here to treat my lawn. I called to tell them I had canceled services back in January. They said they had no record of it so I’m stuck paying the $58 bill. I never write reviews, but this is a joke. I highly do not recommend this company. If anything, it’s $58 and you think for that small if amount they would show good customer service and write it off.

For the past several years I have used this company for my lawn. HOA will mow and remove leaves and spring cleanup. But I still need the lawn fertilized throughout the summer season and weeding and trimming. I like the work they do and the cleanup, if needed, is always complete. And with all companies problems can arise. When I have had an issue they return my call and had it settled quickly, not making excuses.

Disclosure- I’ve never used the company but will going forward!
I was in a car accident with my two small children and one of their crews (Darius and Andy) immediately stopped and helped get both of my babies safely out of the car. Darius brought my infant around the front so I could physically see that she was okay.
Such GOOD, kind people. We were so thankful they acted so quickly.

I really like TLC. I like the fact I can pay ahead for my lawn care and sprinkler maintenance programs and get a discount. I like that they will show up if I have an issue with sprinkler or lawn. I usually call a few times during the year about “weeds are back” and they are out in a day or two giving me another treatment. I went through three services before settling on TLC and have been with them now for years! Highly recommend. Thank you.

I was introduced to TLC years ago when I needed some lawn renovation and TLC did a great job. For nearly 20 years they have done my sprinkler repair and maintenance. Over the years they have replaced a controller, enabled remote access for periodic system checks, replaced a number of heads, and other repairs. I have always received good scheduling, communications and on-time service.

I’ve been using TLC for 10+ years and have had a great experience with them. They have never missed an appointment and continue to offer me returning customer discounts. The staff is always great with answering questions and retuning calls as well.

I sent an email about wanting to cancel my service in late June and finally got a response from one of the owners a month and a half later saying that I apparently didn't cancel my service the correct way. They did 2 services after I sent my email and even forwarded them the email chain and still was unable to get a refund. So how they advertise on their website about being customer service oriented is apparently not the case. Here is a direct quote from their website.................."TLC Lawn Care, Inc. was founded with the consistent and unwavering principle of "customer service first". For over a quarter century, TLC has been a rock-solid company providing both residential and commercial property service. We are locally owned and operated and strive for perfection in all that we do. Today TLC provides all the services and maintenance needs to keep your property looking it's finest. We take pride in our work and provide the best service in the industry. Working together, we can personalize a lawn program to meet all your needs. We provide the experience, equipment, well trained staff and a commitment to deliver award-winning results; be it a single residence, commercial property or homeowners association. Since 1986, our goal remains 100% complete customer satisfaction." Not sure why a simple refund for services that I thought I was cancelling would be so hard. I work in customer service and know the importance of taking care of something so simple. I wasn't asking for anything to be free or discounted just because, I had requested my service be cancelled and then when it wasn't I then was just simply asking for a refund. And now I want other people to know that if you have their service make sure you jump through the correct hoops to get money back. Not saying they don't do good work, that's not what this complaint is about just the fact that they pride themselves on customer service but it wasn't good for me. I hope this reaches the proper people so that they know the process is broken.

Terrible customer service. Called them out 4 times to fix the same leak in our system and finally had to call another company to fix the issue, which they accomplished on the first try. The TLC repair person told us there was nothing wrong with our system and that we must have hit an underground spring. Matt Becker, the irrigation manager, refused to adjust the charges from the 3d service call, even after the new company had to re-do the botched repairs. They lost a good long-time customer over a few hundred dollars. Good riddance.

I have used TLC for over
20 years. Great staff, polite, professional and always does a great job. Very responsive to any concerns I have.

Wonderful customer service! Caring and considerate! On time and consistent!!

The care and attention to detail are above 5 stars. We have worked with every service they offer and are completely satisfied, as well as excited. We just finished the backyard sprinkler system and will have landscaping rock next week. I cannot put into words how well they take care of us. We are not just A customer to them, we are THE customer. Franklin and Corey are awesome!!! Highly recommend!!

Tlc is always professional, excellent at communicating and always shows up when they said they will. When I have problems with my yard, they always respond quickly, and are extremely helpful. We’ve been with them for many years, and intend to be with him for many more.

Tlc is. a. top. rated. company. They. do. excellent. work. A. pluss. rating. Thankyou.

I have been impressed by the professionalism of the crew at TLC. They are punctual, polite and skilled.

Love TLC they are a great lawn company!! Always willing to work with the customer.

Has TCL service over 10 years. Quality work and easy to schedule it