Home Services reviews in Overland Park, Kansas

Edit to add: Based on the "owner's" response (by the way, this is not a local company, it's owned by a father and son who run branches all over the US), this company is also dishonest. They claim they called me before sending the below email, but that simply isn't true. The email I shared below was the first and only contact we had with them in 2 weeks. They also claim they asked for proof of pest control services which is not only a false claim (they did not ask for this in the email I shared verbatim below NOR did they ask for this in any other format. Again, they have never contacted us about this outside of the email and the initial phone call) BUT this would also be impossible to produce as again, our pest control expert confirmed no bed bugs were present and there was no evidence of bed bugs having ever been present.

I have had my home professionally cleaned for the last 8 years, and I have never been as baffled by a customer service as I was by Two Maids. Two Maids has cleaned my home for ~1 year or so, and about a month ago I received a phone call from them that they were unable to clean my home because they spotted a bed bug. My wife and I immediately left work to deal with what we expected to be a terrible situation. However, upon spending +$300 to have a professional pest control company inspect our home, the company confirmed we did NOT have a single bed bug nor any evidence of a bed bug infestation.

I immediately called Two Maids and updated them; they were apologetic and put us back on the schedule, although they weren't able to fit us in for 2 weeks as Thanksgiving was approaching and they had seasonal clients to service. All good, right? (minus, of course, the $300 I spent on pest control professional to tell me what I already knew).

Fast forward to today, less than 48 hours before my next appointment, and I receive an email stating they won't be returning to clean my home after all -- ever. No explanation, here is the email I received:

"We do apologize, however, i have spoke with supper staff and owner of the company and we just can not clean your home due to what happened a few weeks ago, We do apologize for any inconvenience this may cause you. We just can not take the chance with our maid's and as well as the company. We will no longer be doing service with you Thank you .

Stay well!"

Despite the unprofessional tone of the email, I am beyond disillusioned with a company causing my wife and I to take time off work, hire a pest control expert, etc because of an incorrect accusation. Frankly, I was ready to fire them after they falsely panicked us into believing we had a bed bug infestation, but I like a clean house.

This is on top of multiple frequent scheduling errors, a no-show, and other unprofessional behavior. I will absolutely be going out of my way to ensure no one I know uses this abysmal service.

It was the first clean with Two Maids and a Mop. The initial set up of the appointment was very easy and convenient. The cleaning crew was supposed to arrive at 8:30am but did not arrive till 9:00am. I made sure this was NOT going to be a window of arrival, so that was a tad frustrating since I had work calls that I was trying to manage this clean around.

The overall clean was good. Wish there was a little more attention to detail when it comes to spot cleaning but I understand that those things may take a few times. None of the glass door windows were cleaned which I was a little surprised at.

Lastly we never knew the cleaning crew was leaving so they left the payment sheet behind. I did not like this since they did not ask if the service was good or not. It should be a requirement, if it’s not already, for the cleaning crew to check in with the homeowner to make sure all is good and advise that they are leaving.

Hoping this feedback helps to improve for the next cleaning service.

We had the property cleaned once, it was not to my satisfaction as the property was VERY dirty as it was a rental and didn't have a deep clean for 4 years. I called and Tracy did such an amazing job of communication, and she personally went over to the house to finish the job. She was great at communicating, and did an amazing job. I would absolutely recommend Tracy and her team, and I am a customer moving forward. So impressed by the end results.

Karen and Melidy did a fantastic job for me yesterday. Very personable ladies that worked hard!

AJ and Kimmy did an amazing job, so clean and they were super friendly!

I am so pleased with the level of attention that my home received. The move out clean was better than what I would have managed on my own. They even wiped out the freezer! I will definitely be calling Two Maids again for my cleaning needs.

So nice to come home to a clean place. Pleased with their service.

Did a fantastic job on a rental home flip. Professional. Kept me updated throughout process. Highly recommend

Update 1/23/24-Been using them for over 10 months now! Still a great experience. No matter which team they send, they do a wonderful job! Highly recommend their services!!
Great experience. Shawna and Ariana were friendly, efficient, and the house looks fantastic! Your service is exactly what I was hoping for and I look forward to continuing to use your service going forward.

Katie and Abbie did a great job with our home! We asked for them to focus on areas we don’t get to as often like baseboards and such. They double checked with us multiple times throughout the process to make sure we got exactly what we were wanting.

First time experience. The ladies were nice. While I noticed the towels decorated in to bows, I also noticed the one toilet we have was left untouched. I’m expecting and it’s very difficult for me to take the chemical smells when cleaning. My toilet bowl cleaner was set on top of a bin under the sink that held my hair products in it. I had to throw my hairbrush away as it was against the nozzle of the toilet bowl cleaner and that touches the insides of the toilet bowl. $150 for an 800 sq.foot 1bed/1bath apartment. They left me a note thanking me for my business but didn’t forget to mention they only make money from commission/tips. I would appreciate someone reaching out to me about this service. It was ok.

Two Maids is awesome. Great service, flexible scheduling. AJ and Melidy did a great job today!

We had Aj and Kimmy do a move out clean today. They did a great job and worked quickly, I would recommend Two maids, and will likely use them again.

Mary & Abbie cleaned my home today. They did a great job. They even gave extra love to our two Lhasa Apso pups, who were not at the groomer as usual on cleaning day. Our house looks great, and I'm glad I called Two Maids at the beginning of the year! I'm looking forward to seeing them again in a couple of weeks!

Excellent job I appreciate scheduling today as my schedule was getting full. Aj and Kimmy did such a great job! I appreciate them so much for the clean 🧼 today!

AJ and Jonathan did a phenomenal job. House is clean and ready for the new owners. I used a different service before listing and wish I would have hired Two Maids instead

Aj does an amazing job! She communicates on arrival times and really takes pride in her work! We recommend her highly!

AJ and Kimmy did an excellent job with a deep clean of our house. Very friendly and thorough. Would absolutely request them again!

I must say, we have not had a more positive experience with a cleaning service then what we have had with Two Maids. We are new customers and today was our first cleaning. They were amazing. So through, so timely, so professional. We would recommend them to everyone.. I’m running out of adjectives.
Dave & Mary Jo Gerrasch.

I don't think I've ever written a Google review in my life, but I really feel the need to do it with this company. We started with them maybe 6 months or so ago. The first cleaning was okay, but not great, and they offered to redo it for free. That cleaning was amazing. The next cleaning, however, was the same thing. Some things were cleaned but others were just ignored (the shower, counters, etc). They offered a redo yet again, which was nice, but annoying considering how much you have to tidy BEFORE they come to clean. This last time, my entire living area and kitchen was not cleaned. I communicated with them about how disappointed I was and even sent pictures (stove top was dirty, hand prints on the piano, etc), and they replied with how they do not de-clutter or put away personal items. For $222 per cleaning, you are expected to basically clean your entire house for them to just barely wipe down counters and clean toilets. My living room had some toys on the floor and some books not on the shelves from my toddler and a few other things that could have been just put in a toy bag and the cleaners REFUSED to do anything in there. My husband was home, and they took his $20 tip for each of them, but never once even asked if he could tidy the living room so they could "clean" (which I assume would at that point just be running a vacuum). When I reached out to complain about this, I was told their limitations were listed in the welcome packet (which it was), but why did they tidy my children's rooms (which also had toys and clothes on the floor but those were put away and even the blankets folded in her bed) but completely ignore the living room? Very upsetting to have this happen 3 times from the same company and they would NOT give me a refund for the last cleaning (even with pictures of the dirty areas that have nothing to do with clutter). Completely unacceptable to me. As someone who works full time with two small children, the once a month service is really important to me especially with how expensive it is. I can't recommend this company at all. Find another one to actually do the job properly for how much you are paying ($222 once a month before tip - which they will email after each cleaning asking you to tip online).

Kimmy doesn’t just clean—she brings sunshine into the room. Her attention to detail is unmatched, and her positive energy is downright contagious.

A.J. is the real deal—thorough, efficient, and seems to genuinely love making your day better. Her coordination with Kimmi is seamless; together, they don’t just meet expectations, they exceed them with a smile. Five stars isn’t enough!

Thanks for making clean feel so good, you two! Believe!

Highly recommended!